I was greeted by Hector Cazares when I entered the store. I looked around and asked to view one of the Endurance Pro's . Hector was very helpful and told me everything about the watch. He answered all my questions. I wanted to give it some additional thought and returned the next day and purchased the watch. The staff and service was top shelf and I will be back again during my next trip to Las Vegas. Thanks again!! read more

Breitling Boutique - Breitling Endurance Pro - Watches Near Me - Las Vegas, Nevada

We popped in this store to see if they happened to have the Superocean Outerknown collaboration as my husband was interested in it as a Christmas gift! We received such amazing service from Remo that we ended up choosing a Superocean Heritage which was simply stunning. So an earlier Christmas present than expected :) Remo was an excellent associate. Very patient, not at all pushy, just explained the nuances of each watch. He was very nice to work with and great with our kids as they waited for him to prepare and size the watch. He provided sparkling wine and espressos for us, and sodas for the kids while we waited and was just lovely to chat to! We left happy with the purchase and overall the experience was just wonderful! read more

Professionalisms, is all I can say about this place. I was greeted by Remo, and he patiently answered all of my questions (which I had a lot of). He is knowledgeable with all of the products they offer and his customer service skill are excellent. I take off my hat for this guy. He doesn't know it yet, but he has gain a customer for life. I cannot wait until I receive my custom order watch that my wife decided to gift it to me. I will most definitely be coming back back to him for my second watch in the future. One of thing that I liked about a Remo, is that he called me "my friend " throughout the entire time I was in here. We felt welcomed and appreciated. It was really nice talking with Andi (his co-worker), as well. He is knowledgeable as well and he explained other watches in detail. I highly recommend this location to anyone in need of a Breitling. You can not go wrong with these two guys. They will go above and beyond to help you out. They will even get you an Espresso if you want one. Thank you so much for all of your help Remo. Keep up the good work and continue to be humble "my friend" read more

Breitling Boutique - Watches Near Me - Las Vegas, Nevada

Today was the day I was going to buy the watch I've had my eye on. 4pm inside Caesar's forums shops, into the Breitling boutique. Immediately there was no customer greeting. I poked around to see a few that caught my eye. The guy working was not engaging and the female there was just a husk. Nothing warm or friendly with these two. I ask about specials or sales. It was as if I was asking a ridiculous question that the who World knew was absurd. "If we had a sale, We'd be out of business" followed by a phony chuckle. No specials, incentives, appreciations. With this, I felt I was being profiled. Not a good sign when the foot traffic there is great and diverse. Walked out feeling like the sales people thought I was a rube. Anyhow, I took my business over to the Wynn Breitling boutique and it was the complete opposite. What a great place and great sales person. John. He was 100% there to answer all questions and let me know of the special/sales they had going on. Incredible. They had the exact watch I wanted so I bought it. $12k. Wonderful. It was a great experience, I was treated like an old friend, offered more than I expected. Bourbon while I waited. Extra gifts and special treatment. The shop at Caesar's is not worth visiting. At all. Go to Wynn. read more

I was here for the Superbowl and was walking around with my wife and I currently own a Breitling already but was pleasantly surprised to see the store in this mall. So we walked in to check out some watches not looking like money and wearing NFL Jerseys both me and my wife but we were greeted by a very pleasant and knowledgeable salesman named Remo who took great care of us offered my wife some champagne and me a stella also noticed I had my avenger on and offered to steam clean for me while checking out watches. We did end up buying one that had to be ordered and Remo kept me up to date on the whole process and shipped out my watch and awesome Breitling flight jacket along with some Breitling hats. I received great service which is what I expect from Breitling and would definitely recommend this store and this brand of watch... read more

Breitling has been manufacturing watches known for precision and accuracy since 1884. They are the official supplier to world aviation - Owners' and Pilots' Association (A.O.P.A). Breitling is one of the world's very few watch brands to submit all its movements (both mechanical and quartz) to the merciless tests of the Swiss Official Chronometer Testing Institute (COSC) - the highest benchmark of precision and reliability, and the only one based on an international norm. This is a great boutique if you love luxury watches like Breitling. I do and own a few of them. Their sales staff are helpful and very knowledgeable. Service is excellent and their selection is plentiful. Although Breitling is known as "the aviator's choice", anyone who appreciates fine watches should take a look at their models. read more

Breitling Boutique - my ladies 18K yellow gold and steel Breitling Cockpit - Watches Near Me - Las Vegas, Nevada

The staff is extremely friendly and knowledgeable. I always enjoy heading in to check out new models, and buying from the boutique definitely gives you the white-glove experience. Michael was great to work with. As for the brand itself, I'm on my third Breitling! Excellent quality and craftsmanship. read more

Beautiful store does not define the quality of a watch. I was contemplating whether to buy a Rolex or Breitling. I ended up buying Breitling due more casual look; within 3 months I realized this was a terrible decision. My watch dial spring broke within first 3 months and I contacted Breitling USA to have it repaired. WITHIN 3 MONTHS THE WATCH BROKE. I was livid, yes. I sent in the watch right away and received my watch back within 2-3 weeks. Now I've had watch watch repaired 1 month ago and now it stopped running so I try to make it run using my dial. It started running again but now the watch seems it is not charging while wearing the watch. Time accuracy is another problem, I set my watch upon receiving the watch and a week later for some odd reason my watch was off 3 minutes. I realized this when I was going to the meeting and I was late few minutes. I then test this problen by setting time using my iPhone. A week later, I realize the watch was off by 3 minutes. PRECISION, ACCURACY, DURABLE, all out the window. I called PAMELA *my sales rep* at the boutique. I mentioned about the the problem, and she says "since you went through Breitling USA, go through them" so after you sell the watch the responsibility or A/S is totally out the window. I mentioned about well known name brand being broken within 3 months is unheard of hence I want to have my watch replaced instead of keep having it shipped to repair (being without 3 weeks is also inconvenient although I do have different pairs) PAMELA says "I am sorry to hear that but you have to go through Breitling USA" I was furious because of PAMELA's response. She says "If you look at the first repair invoice, it says there are scratches on your watch" I was very upset by her response, I wore the watch on special occasions such as graduation and wedding I have preserved this watch very well. PLEASE SEE THE PIC (just took the picture while writing this) My friend and I did plenty of research online and I can say. Do youself a favor and go with Rolex, Paneri or if you can afford it, AP or RM. I am so disappointed with breitling. I am. In college, I used to think about Breitling Navi timer so much, this is a huge DISAPPOINTMENT to me. As I have told all my friends about this problem and they were with me during my purchase. One of my friend went with Rolex and have not had any problem at all. I am VERY DISAPPOINTED WITH MY BREITLING!!! read more

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This is the first Breitling owned and operated boutique I have visited. I currently own 3 Breitlings and love them, they are by far the best timepeices I own, so when I came across this store while shopping in the Forum Shops I had to stop in. They have an amazing inventory, nearly every model and color Breitling offers is on display. I fell in love with a Transocean they had and picked it up. Friendly and knowledgable staff, I highly recommend this store to anyone looking for a new Breitling. read more

Breitling Boutique - Watches Near Me - Las Vegas, Nevada

33 days ago we bought the top of line watch. The second hand has stopped moving. So into the store we go to find zero technical assistance. They expect us to send the watch back for an estimated 4 to 6 week repair. No thank you on a brand new watch and thank you kindly to my AMEX card for taking care of this. Do not buy a watch from Breitling and expect any service after the sales. Sad. read more

Breitling Boutique - Breitling at its worst. Zero customer support. Only sales. - Watches Near Me - Las Vegas, Nevada

Very nice store and easily accessible in Caesars Forum shops. Was immediately helped and able to try on a couple of watches. Even saw a few limited edition watches and tempted to buy one of them. I really like Breitling as it's pretty close in styling to my Omega Planet Ocean. I'd not hesitate to recommend either the watch or the store. It's one of the only boutique's on the west coast and a must see if you're into watches if coming to Las Vegas. read more

Breitling Boutique - No, I didn't buy it. - Watches Near Me - Las Vegas, Nevada

I bought my Breitling Navitimer World here! Awesome service, the staff has a huge knowledge about Breitlings! I had a couple of questions and they had answers, so it was easy to choose. I love my watch! Thank you! read more

Terrible service. Hope they get shut down by COVID 'Wanna be' Rolex lost its cache MANY years ago. The new super-ocean has a NON-Metal ring around the bezel by the way. Some sort of plastic. I thought only Cartie uses plastic parts on their expensive watches Too many cut corners and ARROGANT ASSOCIATES who make minimum wage, but want to make you feel less than in the store Will take my business elsewhere (And my bus load of 62 executives too - probably at least 10 or 11 would've purchased a watch. So, that's roughly a 40k loss all as a result of arrogant associates No wonder this business can't compete with Rolex ...lol Never coming back again ! read more

After looking online at Breitling watches for months I was excited to finally be in Las Vegas and able to physically see many of the watches I had seen in the pictures online. In addition I am always a bit Leary when I buy anything high end because many of the sales people tend to be a bit stuck up/snobby. I was pleasantly surprised when the sales rep Kavin greeted. he was truly down to earth and a lot of fun to work with. He answered all my questions and was very knowledgeable about the watches I was interested in. This truly was one of the best buying experiences I've ever had! I hope that everyone that reads this and visits this store has the same amazing experience I had! Bryce read more

As my now wife (Michelle K below) said, our experience with Kavin and Wes was simply extraordinary! Contrary to the comments below, we were both dressed very casually and treated with the utmost respect. I loved the wide variety of watches. We told Kavin our price range and he guided us accordingly. There was no pressure whatsoever. We chose the SuperOcean with the blue face. I couldn't be happier. I cannot say enough about the service and the respect with which we were treated. read more

This store is really as good as it gets. The product sells itself, hands down one of the best timepiece you can buy. You either "get it" or you don't. What really makes this store special is the people. I met my sales rep Pedro over the phone a few weeks before my arrival in Las Vegas. Pedro was not working the day I visited and my sale was handled expertly by Mia. Although I am a Breitling novice the sales staff made the purchase a fun experience, never talking down to me about my lack of knowledge. I customized my watch (switching out the band) and the store was very accommodating in all aspects of that request. Finally, here is why they are a 6-star outfit. I received my watch today via FedEx, I'm very happy. That's not why they deserve this rave review. Yesterday, I received a beautifully crafted hand written note from Pedro thanking me for my visit and purchase. Classy, old school and a lost art in sales and customer service. Bravo. read more

I unfortunately had a very bad sales/service experience similar to some of the other reviewers. I purchased a Navitimer 1 Chronograph, with a black leather strap and a brown crocodile one, at the Forum Shops store in December 2018. I only wear the watch a few times a month. But after just a few wears the brown crocodile strap started to develop cracks. I brought the watch back into the shop on my next visit to LV in May 2019. The sales rep we spoke to initially said there's nothing they can do because the strap was a "gift". That is not correct as we negotiated two straps with our watch. That they recorded one as free should not have mattered. We then asked to speak to a manager. She told us the manager would not be in until 10am the next day. So went back to the store the next day at 10am and of course the manager was not in and they did not know when he would get in. They also told us that our sales rep, Andy, would be in later that day and they would have him call us when he got in. We waited until late in the afternoon but he never called. So we called the store and asked to speak to him. They got him on the phone. We explained the situation to Andy and he basically just reiterated the same response as before, that it was a gift. He asked us to send him a picture of the strap, said he would talk to the manager and have the manager follow up with us. He also texted us and said he would respond the next day after talking to management. And of course we received no call from the manager and Andy never followed up with us. A week has now passed since then. Andy, like the others we interacted with in the store, is very disingenuous. He's all smiles and falling over himself to be nice when you're in the sale process but wants nothing to do with you when there's a problem. I would not buy a watch from this boutique. You will get much better follow up service and support from any department store then you will here. read more

Kavin was fantastic. Thanks what a great experience...... So happy with my new purchase. read more

I've always perused the Forum Shops for a new wrist watch each and every year for the last 10-12 years, wanting to purchase a really nice wrist watch. Well, this year, I finally pulled the trigger. I really only considered a few brands, some high end and some on the lower end. Breitling has always been a consideration of mine. After looking around at several shops, I decided to stop in at the Breitling Boutique. Boy was I glad to stop in. My uncle who was with me at the time was also interested in a Breitling. He knew exactly what he wanted, the Super Avenger II. It was then that I saw the Avenger Blackbird 48. It just seemed to fit my bill. It was classic and incognito just enough for my taste. Enter Michael Bedrossian. We were greeted by Michael within seconds, in a tone that was kind and friendly. He listened to what we were interested in and wasted no time in showing us what Breitling had to offer. We spent the next 30 minutes just looking at different pieces. We were blown away at the knowledge Michael possessed. After agreeing to very attractive terms, we were able to get the process started for both my uncle and I. The process was very smooth. Michael took his time to explain everything in regards to both of our watches. His entire team also deserves praise. They operated as one cohesive unit, always lending a hand to one another. They were also very kind and brought us beverages and made us feel really accepted. I couldn't be happier with my choice and purchase. However, I was blown away at the level of service we received. It was a personable one-on-one experience. You get to sit down and relax throughout the entire visit. I work in the Service Industry and I can recognize a great body of work. This Breitling Boutique offers a watch buying experience that is top notch. I could have purchased this watch elsewhere in the Las Vegas market, but it was the way we were treated that led us to do business here. Michael is a huge asset to your team. He delivered on all of his promises and was genuine inside and out. We left with 2 brand new Breitling Avengers while gaining another friendship. Please don't hesitate to stop here if you consider a Breitling time piece. They have the latest models and will help you in every possible way to make you get the watch you want. Thank you Michael and team . read more

Breitling Boutique - Avenger II and Avenger Blackbird - Watches Near Me - Las Vegas, Nevada

Like many of the breitling customers have already stated, STAY AWAY. The watch itself looks great when new but TERRIBLE build quality & the customer service is EVEN worse! The bezel stone fell off of my breitling super avenger 2, roughly the 4TH TIME I WORE IT. Ridiculous! Sent it in for warranty, breitling sends me a bill for 1500$ & says warranty is now cancelled because the watch had been DROPPED?! If I had dropped my brand new breitling trust me I'd remember. After I read other reviews I guess they run the same scam on every customer, telling them there new watch had been dropped therefore voiding warranty. I complained to breitling & asked how can such an expensive watch need so much work within months/under warranty? They didn't seem surprised nor did they seem to care as other customers have stated. After replacing the stone, entire middle case (necessary in order to replace the crown that apparently also needed replacing, what a JOKE) they tried charged me hundreds of dollars extra for polishing which they assured me was included in the service. How do you charge for polishing on top of charging me for a BRAND NEW middle case? I brought this to Vegas breitling managers attention she assured me she would change the price for polishing obviously I never heard back from her & ended up having to pay additionally for polishing BRAND NEW PARTS anyway. Lo & behold when I finally received my breitling back, as the icing on my cake the e-warranty card now had some sort of burn in the screen. After searching Rolex forums they assured me I could have breitling reset the e-warranty card & it would remove the "burn" marks in seconds. Breitling Boutique however once again LIED & says they have never heard of such a thing & can not help me reset the warranty card screen. I am now at another smaller authorized dealer as I type this & they have reset my warranty card in a matter of literally 5 seconds with the e-card activator ALL dealers are required to have/use to activate the warranty card. Buy from better watch makers that actually care about quality/service. It is not about the money necessarily as I have rolexes/Siekos alike & never experienced problems or customer service issues such as these. Sad to see such a company consistently cheapening it's brand! Rant over! read more

I've always wantd a Breitling. It's really nice that a high end boutique was finally established in Vegas, capital of all high end watches. The funny thing is that the Breitling brand keeps going down my wish list, but stays on it. It doesn't help that the staff here judge you on the way you are dressed. read more

Excellent shop. I own a Breitling and came in just to see what models they had in stock--nothing really caught my eye though. Fairly good selection, but the customer service wasn't as friendly as I would of liked. Maybe it was because I walked in not looking like money that I didn't get much love. Oh well, they should have noticed the Breitling I had on my wrist when I walked in maybe? read more

Poor service. Huge store, but no one is there to help. I sent my watch to Breitling two months ago to repair a manufactures defect. I was told i would receive weekly updates regarding the repair and a timeline on how long it would take to remake the damaged parts. Sadly that has not been the case. I now reach out weekly to consistently find out there is no update. Hopefully i get this watch back before the new years. read more

Top notch service. Took me a good year to decide on my first Breitling and the manager (Michael) understood this was a big purchase for me, he was very accommodating and patient. I highly recommend this shop as well as Breitling. I LOVE this watch. Now.... the next one. :) read more

We Recently visited the Breitling Boutique on a trip to Vegas and stopped in to see what was new. After being greeted by Kavin we looked at couple watches before setting our eyes on the limited edition Bentley GMT B04 S. Once my boyfriend tried this timepiece on it was a done deal. Before you knew it we were sipping on champagne and finalizing the deal. We look forward to visiting Vegas again and will definitely be stopping by to see Kavin and highly recommend his service if your in the market for a Breitling. read more

Our Experience was truly 5 Star service! Kavin was an absolute genius when helping us choose the perfect watches. We will definitely continue to do business with him and Breitling! read more

Really beautiful store. I was immediately assisted by a nice young lady by the name of Nicole. She was extremely knowledgeable about the Breitling brand and how it all started she explained to me different parts of the watch I was interested in, The Navitimer and how the pilots started using it. read more

We visited the boutique a few days ago. Kavin was the chap who greeted us and spent over an hour of his time walking us through the models and the variants. To be honest we had a bad experience at a boutique the night before and wondered if is is how it was..unless your a high roller your ignored. Kavin proved this wrong as was very friendly. Made us feel comfortable and at ease. We wanted to buy 2 watches. One for my wife and I. The only reason we didn't is purely we decided that 2 rolex watches were just in our reach (however not at the bellagio Rolex boutique as that was a waste of time!) Even though we didn't eventually purchase I wanted to pass on my views on how At home Kavin made us feel and is knowledge of the brand was impressive! He didn't pressurise us and wanted us to make the right choice (I.e not the oust expensive but the most suitable) If anyone is interested in a Breitling pls visit kavin at the ceasars boutique. You won't be disappointed and will be made welcome. kavin. If you read this we apologise for wasting your time...As I mentioned a Rolex was my first choice but thought a little out of our reach but in the end turned out we could just get there, The lady at the Rolex boutique in the bellagio could learn allot from you! Your kind nature and patients!! read more

I had purchased a Super Avenger II from another store but had failed to get the bracelet properly sized (too loose) before heading out to Las Vegas for the weekend. Upon landing, I took a taxi straight to this dealership to have them resize it. The female salesperson who helped me was very friendly & attentive and adjusted it several times until it fit correctly. I was fully prepared to pay them for their time but she said there was no charge. Excellent service from her and the store. I'll be coming back to them for my next Breitling purchase. Thanks very much for taking care of me. read more

While on my second trip to Las Vegas, I decided I wanted to do more than just gamble and drink. As my friends and I were venturing into The Forum Shops at Caesars, I stumbled upon the Breitling Boutique. I had long been a fan of Breitling, but up until then had only been able to admire these awesome timepieces in magazine ads. As soon as we walked in, we were greeted by Kavin. He was very professional and down-to-earth. Kavin took his time showing us numerous timepieces and showed every bit of interest in us as people, and not as a sale. I looked at many watches and finally laid my eyes on the Avenger Blackbird 44. I was sold! There was something about this watch that I absolutely loved. It was simple, yet classic. After about 3-4 hours of great conversation and a couple espressos, my girlfriend and I walked out of there proud owners of Breitling timepieces. My girlfriend chose the Galactic 36 Automatic, a very sophisticated looking timepiece. We could not have been happier with the experience, as Kavin proved to be the most professional and sincere salesperson we ever encountered. We will be returning in the future to purchase another Breitling timepiece. read more

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The best customer service I've ever experienced! As soon as we walked in Kavin came right up to us and turned our shopping experience into such a memorable day. He was extremely helpful...answered every question, provided so much helpful information and even more knowledge. I saw so many watches, couldn't even begin to decide but Kavin knew exactly what I was looking for. I fell in love with the beautiful Galactic 36 Automatic as soon as he helped me put it on. My boyfriend went home with a gorgeous Avenger Blackbird 44 and I can't wait to borrow it. We walked out proud Breitling owners all thanks to Kavin. I know we would have just walked right out had he not taken the time to help us. We'll be back and we can't wait to see him. read more

Thoroughly impressive are the words that come to mind. The staff was accommodating, knowledgeable, friendly and at no time did they pressure me into the sale. My main sales specialist was Yesenia. She went out of her way to find the perfect Breigtling to fit my needs. I cannot stress how important this part of the purchase process is. I also had the pleasure of dealing with Gabriel and Wesley. Rest assured, this boutique is on your side from purchase to aftercare. Your confidence in the purchase is priority. read more

The Breitling Boutique at Forum Shops is world class. They're on hand selection is second to none. Gabriel is one of the nicest guys I have met...anywhere. He is also extremely knowledgeable about their product line. Yesenia is an amazing assistant manager and is super friendly. They both made sure that I was happy and went above and beyond to make sure of that. I would highly recommend them both. read more

My husband has been looking for a new watch for a very long time. We met Kavin at the Breitling Boutique and our search was ended. He did a fantastic job showing us the various combinations and found the perfect watch. We couldn't be more happy with our purchase and the impeccable service. Kavin was the best--we could have bought it a number of other places but he made the difference! read more

Kavin was exceptional.. My wife and I had a great experience with our purchase. Definitely recommend if in the market for a new watch.

My husband and I walked into this beautiful Breitling Store to browse. We met Kavin immediately. He is so friendly and knowledgeable and no pressure. He showed us the different watches, knew a lot about each one, and was so easygoing. Kavin was so much fun to talk to, and has so much charisma. It made buying a watch the most pleasurable experience. He was able to answer all our questions, and was not gracious. We were so happy to have bought this beautiful watch and meet Kavin. I highly recommend this store. All the salespeople and management were delightful and professional. read more

My girlfriend and I have been going to Vegas a few times a year for the past several years and almost always visit the Breitling Boutique when we're there. On our last trip we decided to stop in again and ended up leaving with a new Bently watch. I have been thinking about purchasing a Breitling watch for some time now and couldn't be happier with my decision. When we walked into the store we were greeted by Kavin and hit it off immediately. Kavin was very personable and a delight to work with. If you're looking for a Breitling make sure you stop into the Breitling Boutique in the forum shops and ask for Kavin, you will be happy you did. read more

Kavin was excellent...I am new to high end watches, and of the 8+ boutiques and stores in Las Vegas and Los Angeles, I was most impressed by Kavin and this boutique. Breitling wasn't even on my list, but Kavin's knowledge and passion for the brand completely changed my mind. Highly recommend that you visit and talk to Kavin. read more

NICE! Outstanding service! This West coast only impressive boutique amongst high end stores within the Forum Shops was nearly missed when walking by. This is a great place to browse whether you are well versed in Breitling or not but if you have a great appreciation for their exceptional quality and mechanism, a visit is required. You will not be disappointed by the knowledgeable friendly staff as well as the huge selection beyond other watch stores that are Breitling authorized. If you know what you are looking for and proceed, all I can say is the experience is extremely worthwhile and memorable. Very classy indeed. Pedro and Wesley definitely know how to treat a customer like royalty! Attention to details and their commitment to service are personal and consistent. Feel confident that this authorized dedicated Breitling only store is trustworthy to return and patronize even if just to ogle the beautifully made timepieces. Once a Breitling aficionado, always. read more

Pedro over here at this location went above and beyond my expectations. I'm very familiar with exceptional customer service as I shop at Rolex Hublot and many other high fashionable luxury boutiques. However, Brietling just beat every other Luxury boutique I've ever experienced. I bought I SuperOcean 32 Yellow abyss watch back in December of 2014. As part of the purchase Pedro promised me a new band to replace my 42mm SuperOcean I had previously bought. After receiving my watch I had noticed the replacement band had not came. A year later I came back to the store and Pedro greeted me. I informed him I had not received my band and he offered me a new band instore and shipped me the original band of the watch I previously had. I promised him I would come back to purchase another watch for my wife and continue coming back to him for all my needs as the customer service I got blown me away further than any experience I ever experienced from any high end luxury boutique I ever been too. Breitling just earned the number one spot for high end timepieces on my list. Thank you Pedro you made me feel very satisfied and happy about my purchase and overwhelmed and beyond my expectation. read more