Do not call her a proctologist.. She is a gastroenterologist. Nevertheless, she takes care of that…read morepart of your anatomy. She has saved my life on at least two occasions, so I am somewhat biased about her abilities. This much I can tell you unabashedly, she is the best. Often times a patient thinks his/or her doctor is special for whatever reason. But, the true test is what do other doctors think about the abilities of your doctor. Luckily, I was referred to Doctor Toker by another gastroenterologist, who chose to defer to her abilities as a surgeon to remove carcinogenic polyps and intestinal tissue. She took care of that and although I keep producing polyps, there has never again been any sign of cancer. Then an emergency room doctor botched a appendectomy and created an intestinal blockage. After discharge, I was returned to the emergency room dying. Anna Toker came to the rescue. The staff of nurses at Mansfield Methodist Hospital all commented about how lucky I was to have Doctor Toker take care of me. She is a special person and a special doctor.

The staff seems nice, but they'll lie to you, especially the one that answers the phone, about…read moretaking about scripts, leaves you hanging for days before it gets done and then prescribes tramadol but not even a narcotic , well I ran out of the drugs he prescribed only 6 for something that took me 6 months to get fully healed and then found out he left a wound open so he forgot a suture but i had to pay $2,000 to fix, for him to fix his problem, he had to make a flap of my own skin that was his fix, still bleed, still in pain, ny experience was the worst for me even 8 hours a time, still not even break the pain ,8 to 9 the whole time since it is still hurting throbbing in pain and he doesn't give a flying F WORSE DOCTOR ever i have had my encounter with JUSTUS VARGHESE PHILIP, M.D.

As a med device rep of 30+ years, all I can say about my colonoscopies with Dr. Eidem is nothing…read morebut amazing. Each procedure was flawless and timely.

Dr Eidem tore my colon during a routine colonoscopy. I ended up in the hospital for 10 days with…read morenothing by mouth, and IV antibiotics. I was told by Dr Eidem that I had 4-5 polyps he had to remove. Three years later I got up the courage to have another colonoscopy as requested by my new doctor. My new doctor informed me after the colonoscopy was over that he found no evidence of polyps ever in my colon. I thought I was going to die after my colonoscopy with Dr Eidem. It took over a year to recover. Please, if you value your health, do not use Dr Eidem. This app made me give him a star, otherwise I wouldn't have.

Not thrilled about this office. I was referred by my primary physician for a colonoscopy. While I…read morewas in the office they did a basic exam. I was charged 95.00 for the visit and another 143 dollars for the exam. I was not told that the exam would cost another 143 dollars. At the end of the exam I was told by a PA that I would have to have a fairly invasive highly painful hemorrhoidectomy. I've since learned that a hemorrhoidectomy is only done in extreme cases and typically as a last resort when all other measure are exhausted. I have to have the colonoscopy but once that is done I'll get a second opinion and will not go back to this office. I should have been told that an exam would cost another 143 dollars. I probably would have still done the exam but not informing a patient of additional costs I feel is not ethical.

I don't usually leave reviews, but I feel it's important to share my experience. I went in for a…read morebrief consultation and did not receive any procedures or treatment. The visit was short and no tests were performed. I was later billed several hundred dollars out of pocket, which was very surprising given the limited nature of the appointment. I was not informed beforehand that the examination would result in such a high charge. Had I known, I would have reconsidered proceeding. Clear communication about expected costs is extremely important for patients. When I called the office to discuss the bill, I was told the balance was due to insurance and that no adjustment was possible. The response felt dismissive and lacked empathy. Being sick is already uncomfortable. Leaving without treatment and then receiving a bill that adds financial stress only makes the experience worse. I hope the practice reflects on how billing transparency and patient communication affect those seeking care.

Nurse Terri the nurse anesthetist was very helpful. Very welcoming and comforting. I highly…read morerecommend her

My first colonoscopy was 3yrs. ago @ DEC. Everything was fine, except for "surprise" bills for…read morefacility and anesthesia. They found and removed some benign polips, so they asked me to come back in 3 yrs. I called to schedule the appointment, only to find out my previous doctor was no longer with the practice, but they had all my records and offered a Dr. Garza. When I called to re-schedule an appointment, the automated system provides options, but none for Dr. Garza. When I finally speak with a warm body, I'm given the number for his office, and asked to call to make the change. On a Monday morning nobody answers the phone! I tried to call back, before I give up and call DEC, to speak to the warm body again. She is kind enough to message Dr. Garza office manager, who finally calls me. She explains, that the calls are routed overseas, and only after nobody there picks up, are they routed back to their office......what?? With all the confidence this experience has inspired, I cancel the appointment. Adding insult to injury, they will charge me $100 cancellation fee for cancelling a Thursday appointment on the prior Monday. Where do I bill all my wasted time???

I have gotten the chance to know Dr. Nguyen and her professionalism as a Gastroenterologist over…read morethe past 6 or more years and applaud her care, concern, patience, and compassion for her patients. Her expertise in her field has helped me cope with the many ailments and concerns with my stomach, intestines, and colon as well as providing the needed medication to heal all my ailments, to include provided sound advice on maintaining my health with proper diets and types of food that would help benefit in my recoveries. In my personal and prior professional opinion, Dr. Nguyen is well versed in her profession and is a great access to all who seek her help and assistance.

So I was really unhappy with my moms previous gastro so I got referred here. The staff actually…read morelooked like they were happy to work there lol. All smiles an all. The staff was really professional, they made her process so easy and smooth. The manager emailed me my moms paperwork, I was able to easily print it and fill it out and it made our time at the doctors office a lot shorter. The staff was informative & kind. It was so helpful that the doctor and her staff spoke Vietnamese. We were able to community with ease. Dr. Nguyen explained everything to my mom, she made it easy to understand. We are lifetime patients for sure.

I've been going to Dr. Brown for 20 plus years, always a excellent experience. His staff and all…read moreare very knowledgeable and make you feel at home. Had my first ever endoscopy and was in and out like nothing had happened. I would recommend him and his staff to everyone.

UPDATE 2: My brother had surgery from this doctor. He was…read moresent a letter to schedule a follow-up appt. He called them and asked to set an appt and they told him that they couldn't and would need to call him back. That was a week ago. They still haven't called to set that appointment up that they originally asked for in a letter. UPDATE: I got a response to my bad review faster than I got a response to multiple phone calls to set an appointment. I called multiple times way before the holiday. I had my wife call and leave her number also. Neither of us got a call back. Don't believe me? Call his office. You won't get a response. ORIGINAL REVIEW: Absolutely impossible to get ahold of this doctors office. They only have a voice mail. His office does not call back! They have a web form for appointments that they ignore. I only got a response when I got another doctor to refer me, and even then I couldn't talk to anyone from the actual office to schedule an appointment. My brother is an existing patient and he can't get them to call him back either. Don't waste your time. You won't have a good time.

Care was for screening Very good experience all around…read more Staff were friendly and helpful. Office consult with PA was informative and all questions and instructions were given verbally and in writing to take home. The next appointment for the actual screening was made quickly. The doctor ( gastroenterologist ) who did the screening was very good.

I had been putting off a colonoscopy for about a decade. I didn't realize the age had been lowered…read moreto 45 for your first baseline procedure. I thought it was a rite of passage at 50 years old. Even then, I skipped the procedure because the Covid lockdown was in full effect and all anyone ever talks about is the horrible preparation for the procedure. I opted for the poop-in-a-box instead of the real deal. After the Covid lockdown was lifted, it became impossible to ignore this. Plus, since I wasn't working, I actually had time to deal with the preparation. The administrator that handled my case was very professional, empathetic, but also very persistent. She was not going to let me back out, and frankly I needed this dedicated individual to answer my questions and keep me on target to completion. She was available to answer my questions, no matter how ridiculous or improbable or mundane they might of seemed. Generally she didn't answer the phone, but she was always good about calling me back and giving me the time and attention I needed. The procedure only happens on Mondays and Thursdays. I had to book several weeks in advance. When I got Covid and wanted to cancel, she wouldn't let me. When I told her my fears about the preparation solution, she offered me tablets instead of the unusual tasting liquid. When I had trouble getting the prescription tablets filled at my pharmacy, she rerouted my prescription to a pharmacy that was able to fulfill my request and mail them to me. When I shared my fears about being on a low fiber diet in the days leading up to the procedure, she calmly offered suggestions and helped me come up with a working meal plan. I never did meet this woman, but she is the only reason I was able to get through this procedure successfully. The clinic staff are separate from the administrative people, so you will have to fill out forms again while you wait in the lobby. Once your name is called, the people in the procedure area are all old hats at this. They will go through everything at lightening speed. In fact, since I was without food, water, and sleep, I couldn't think clearly, and consequently, I had trouble understanding them when they spoke so quickly. If there was one thing I would change, it would be asking the staff to slow down just a little. Also, share the medical history from the administrative forms I previously filled out with the procedure staff so that I don't have to do it from memory in a tired and unfueled state. Other than that, everyone was very kind and professional. Despite my fears, they took good care of me. The final report was provided that answered all of my questions. The doctor and nurse did talk to me after the procedure to let me know how everything went, but when you are coming out of anesthesia, it is hard to remember the details. The report had colored pictures of my colon. It was well diagrammed so that you could identify the different internal parts. This report was also sent digitally through the secure portal with the final notes and biopsy results. Depending on your insurance, there may be separate costs for facility charges, anesthesia, and any special tasks that are performed during the procedure, like removing polyps. Because of this, it might be hard to get an exact cost up front. Afterwards, you might be receiving multiple bills from different entities. I hate this! It really should be coordinated and provided to the patient on one bill to rule them all, but such is the status of healthcare in America. Thankfully I don't have to return for a decade. Hopefully in that time, the medical profession will find new ways to screen for colorectal cancers that aren't so invasive or anxiety producing. If not, well, I would certainly trust this establishment with my care again.

Super friendly staff. They worked with us on a group rate for Dexa scans and were flexible with…read morescheduling. Very friendly and very easy to work with!

Professional staff and excellent service. They are very knowledgeable about health and fitness…read more Doesn't matter if you are new to this fitness journey or you are experienced competitor you will benefit from the the test results!!