Staff was very helpful and tuned up my bike very quickly. would definitely recommend this shop…read more Staff is very knowledgeable as well.

Came in to browse, and was pleasantly surprised! They…read morestayed open late for me, and even showed me around, and demonstrated some really cool features on some of the bikes, and explained how they worked. The staff was really patient, and cracked a few jokes with us. They offer rentals, which is pretty cool, especially if you're going to be cruising around all day! There's also a tuning and repair service, which looks pretty cool!

Took my bike for repair this Tuesday July 14 and it was fixed and ready within 24 hours. I took it…read moreout this early morning (in the rain) and it rode like a champ. Thanks Bob Cardona. You da man!

I bought a bike at an estate sale that needed attention, and I called another bike company that…read morerecommended Ride Away Bicycles, and I am so happy that they did; All the guys were the nicest bike mechanics/ Store owners/ patrons. They were able to help me out and get out of the shop in 20 minutes! They helped me understand all the parts of my 'new' bike and let me ask a million questions. I'll definitely use them again! Reminded me of Richardson Bike Mart. Quality Store & Quality Work

I was a little apprehensive as I read some reviews that were indicating a different experience then…read morewhat I had. My experience was stellar, excellent communication and my bike was well tuned. Turn around time was faster then expected.

The electric bike was rented for 8 hours and it died we had to bike 2 miles back to shop. It only…read morelasted maybe 2 hours. They asked if we wanted a discount but the manager never answered what a surprise!

Very friendly shop! I was pleased with the service provided and the help they provided. This place…read morehas a wide variety of bicycle accessories and even sale nice bikes. Definitely will be back for bike supplies. Thank you for a memorable visit!

The owners are scammers. Will lie to you about price. They will do work that is not approved.read more

Professional here and very friendly Very knowledgeable…read more If you join their club you get points and lots of goodies and discounts Everything here you expect and more Electric and hybrid and old fashion people powered bikes Many accessories All high quality No junk here

I am visiting the area for work and good fortune smiled upon me as the closest shop was Trek AH!!…read moreMy guy Mario was great!! Knowledgeable professional and personable!! He tuned up my NoN Trek bike and got it rolling like a rocket!!! His no nonsense advice and guidance was invaluable!! He spent the time to workout what my riding goals and needs were and gave solid direction in achieving them!! Thank you Mario for your great conversation and guidance without being a slick salesman!

Fast, friendly and fair prices. Mike is a really nice guy too, fun to speak with and knowledgeable.read more

I wasn't exactly happy with the work that The Bicycle Shop did on my mountain bike. I'd bent my…read morerim. I took in the bent rim with the bicycle, and told him that I wanted to either get it bent back, or replaced with another wheel outfitted with a quick release axle wheel. I got back a new-used wheel, bolted to the frame. No quick release. I pointed this out, and how I had even included the quick release that could've been used on this wheel. The clerk got defensive, saying that this model of bike never had a quick release, which is complete BS, since I brought that exact thing in. Then he admitted he wasn't able to get it to work. I think he forgot. I got charged new prices on a used wheel. I had to ask for my old wheel back, which still had lights and reflectors on it. I had also paid for a brake job, which they did a terrible job on. I ended up having to do it over myself. There's a sign that says that they'll charge you a 'storage fee' if your bike is left a couple of days after work is completed. If you don't pay for repairs within a month, he sells your bike. In all, I got a used part I didn't want, which is now bolted to my frame.

We went and everything was great we'll be coming back for the pool and the beer it was great…read moremeeting you Denice and Carlos!!

Quality work by good people. Owner (very chill guy) works on bikes alongside very friendly and…read morehelpful staff. I was VERY happy with the work, the friendliness and the price. I bought a used bike and got it all tuned up for less than the bike shop much closer to me on Thousand Oaks, where the staff was not very attentive (and one guy was rude). Glad I went with Level Up instead. Highly recommended.

This place is a great addition to the Southtown/Lone Star District area…read more I came here during a First Friday on my way back home, and had a great time. During First Friday, they have a small outdoor sitting area that is great to chill and chat with friends. Inside, they have two small fridges full of exotic and cool beers. I was very surprised to see all of the amazing beer selections they have. There was also a food truck parked next to the sitting area and there were a few vendors selling all sorts of local handmade stuff.

This has become my favorite bike shop! No, I don't have an…read moreeBike, but you can still come here and shop, and they'll do some repairs on a regular ol' bike as well. Marty and Alicia are serving up the community doing great things here along S Alamo by King William! My favorite thing about this bike shop is the beers! They serve all kinds of local craft beers on the cheap around here. Come in for Happy Hour or First Friday, and see if you can find the craft beer grab bucket- where they discount craft beers that just aren't selling as fast as they'd like. It's some of the cheapest beer in Southtown on a warm First Friday night. The beer focuses on the local breweries. Plus, if you come by on First Friday, they have been setting up a bunch of artist booths, a coffee booth, musicians and stuff in the parking lot. You can come in, grab a beer, hang out while they work on your bike! They sell electric bikes and bike gear, and lots of local stuff for your bike. They're doing such cool things in this spot- it used to be a nasty old convenience store, and now it's a really cool addition to the neighborhood! Yay!

Shawn helped me navigate all I've missed since my last bike purchase in 2003. Test rides were…read moregiven and I drove away with a really fun new bike. Brought me back to memories of my childhood favorite bike shop.

Richard, Luciano, Dave, the ENTIRE TEAM took care of us! I walked in, in definite need of finding a…read morebicycle. Not only was I informed of the parts and product, but my partner recommended Specialized as she has never had an issue with specialized in the eleven years of her being loyal to the brand. I took her advice - I walked out of Bicycle Heaven with excellent assistance, customer service, and support from the staff here at this Bicycle Heaven location. I purchased a Specialized X 3.0. I was TAKEN CARE OF. Fast forward to a few weeks after my purchase - my partner went on an international business trip and I wanted to surprise them by taking in their bicycle to get upgrades. Well! I informed Luciano on what I wanted and I GOT JUST THAT! The process was smooth and quick! Luciano and EVERYONE has been super helpful! Great. Words cannot express just how much this Bicycle Heaven location has made life easier - I LOVE CYCLING! With a great team on my side I have nothing to worry about.

Nice selection. Nice enough staff. Pretty middle of the road. Some items were a bit expensive…read morealthough there were sale items. Not a fan of the changing room situation there, and didn't really seem like the lock on it worked very well. I did get some cute things there though, so was successful overall!

I came here to get me and my wife mountain bikes, after reading the reviews trying to figure out…read morewhere I should go. I'm so glad we came here. As soon as we walked in into the bike area, we were greeted right away by Henry. Henry was just a great guy. Super nice, really knowledgeable and helpful. He even helped me tie them down in my truck without even asking. Great customer service! Now we did go right when they opened on a Sunday, so it was not busy. I recommend doing the same if you want to get the same attention and help I got. I'm sure they still give good customer service either way but I can't verify that myself. They had everything we needed to start our biking journey. The only negative thing I will say, the helmets were super expensive. They had many colors and options but I didn't want to spend $100+ on a helmet that seemed to be the same quality/materials as any standard helmet. Wish they had other cheaper options for helmets. Also the glove selection was not the greatest. Given that everything else that was so great, these two small complaints aren't too big of a deal. If your looking to get into biking, come here! You won't regret it.