I bought a bike at an estate sale that needed attention, and I called another bike company that…read morerecommended Ride Away Bicycles, and I am so happy that they did; All the guys were the nicest bike mechanics/ Store owners/ patrons. They were able to help me out and get out of the shop in 20 minutes! They helped me understand all the parts of my 'new' bike and let me ask a million questions. I'll definitely use them again! Reminded me of Richardson Bike Mart. Quality Store & Quality Work

This is a great bicycle shop. It's the only place I take my Giant mountain bicycle for service…read more Thank you for fixing the dropper seat post recently.

I was a little apprehensive as I read some reviews that were indicating a different experience then…read morewhat I had. My experience was stellar, excellent communication and my bike was well tuned. Turn around time was faster then expected.

The electric bike was rented for 8 hours and it died we had to bike 2 miles back to shop. It only…read morelasted maybe 2 hours. They asked if we wanted a discount but the manager never answered what a surprise!

Very friendly shop! I was pleased with the service provided and the help they provided. This place…read morehas a wide variety of bicycle accessories and even sale nice bikes. Definitely will be back for bike supplies. Thank you for a memorable visit!

The owners are scammers. Will lie to you about price. They will do work that is not approved.read more

I just lost the detailed post I wrote so I'm rewriting this consolidated. I brought my new e- bike…read morein for a back flat tire. I lent the bike after riding it only twice to a friend who wrecked it into a curb. The diagnosis was a pinched tube or a "snake bite." Labor and tube was $65 and she paid for the damage. After minimal use about a week later the tire went flat again and I brought the bike back a week after I noticed this. I was happy Trek gave it back to me for free. I'm not sure what was done but I didn't ask. BOTH times I had mentioned that I thought the rim might be slightly bent. Now the same tire is flat again. The bike has been sitting for a month if not mare and I had two friends who know about bikes to look at the rim. I'm not off roading, hitting potholes, putting more then 95 lbs on it, or hitting curbs so I don't understand why this bike is useless to me. Both people said they thought it was bent. I spent the money and bought it new because I had just lost my car and am saving for another one. Spending money on a new bike at all is frustrating but my friend paid for the damage she caused, Trek bikes didn't charge me the second time I brought it in, but now I need to, yet again, find a ride there and back and there and back to figure out the problem. Thank goodness I had been checking the tire before riding it so my rim isn't any more warped then the first time and I wasn't on the bike when it went flat. The speed that it goes that would possibly be a serious injury. At this point I'd rather skip the labor costs if I have to come back every two weeks and order a tubeless tire on Amazon and install it myself but that, I fear, would be another waste of time if it is the rim. Even if the rim isn't the causation of these flats I wanted my new bike looking like it did before she wrecked it. I don't know why my comments before about the rim were ignored. If it is the tube again I would suggest to them to not use cheap tubes. I know I should've been more persistent about making sure this was done but honestly I was trusting the professionals knew what they were doing and so glad to get my only transportation back the first time and to not have to pay again the second time I just thought if it was a issue they would've told me. It is a issue. When now I flip the bike upside down and remove the tire it is totally consistent with hitting a curb. I can't after this amount of time has past and charge my friend whatever this cost will be. How does she know my e bike has been gathering dust and not being taken off roading? I know though. What I had suspicions of the first time was true and not addressed by Trek Bikes. I now just want to sell it because I call it my useless, cursed bike. It was bad enough losing my vehicle and now this. I will keep the public posted on how this all turns out. Monday I will speak with Trek Bikes in Alamo Heights and see how they handle the situation. I was going to wait until that happened to post this but the frustration of seeing this bent rim stands on its own even if that isn't the cause of the flats. I only told the shop verbally my suspicions so I encourage everyone out there to have in writing thru email or text everything that was said and done so it doesn't become a he said she said. I'm giving one star for the speed of service and one star for the cleanliness of the shop and the employees were nice. I don't know if the ball was dropped communicating what I said to service but service should've seen the damage. I will change the rating depending on the outcome Tks!

This is the BEST bike shop in TX!! The did a tune up on a non- Trek bike and did a great jobThank…read moreyou for all of the great help with my Bike

Fast, friendly and fair prices. Mike is a really nice guy too, fun to speak with and knowledgeable.read more

I wasn't exactly happy with the work that The Bicycle Shop did on my mountain bike. I'd bent my…read morerim. I took in the bent rim with the bicycle, and told him that I wanted to either get it bent back, or replaced with another wheel outfitted with a quick release axle wheel. I got back a new-used wheel, bolted to the frame. No quick release. I pointed this out, and how I had even included the quick release that could've been used on this wheel. The clerk got defensive, saying that this model of bike never had a quick release, which is complete BS, since I brought that exact thing in. Then he admitted he wasn't able to get it to work. I think he forgot. I got charged new prices on a used wheel. I had to ask for my old wheel back, which still had lights and reflectors on it. I had also paid for a brake job, which they did a terrible job on. I ended up having to do it over myself. There's a sign that says that they'll charge you a 'storage fee' if your bike is left a couple of days after work is completed. If you don't pay for repairs within a month, he sells your bike. In all, I got a used part I didn't want, which is now bolted to my frame.

I recently took my hybrid bike to Level Up Bike Shop for a tune-up, and I'm thrilled with the…read moreservice I received! Carlos was friendly and knowledgeable, and he took the time to explain everything they were doing to get my bike running smoothly again. The tune-up was thorough and meticulous, and he even caught a few issues I wasn't aware of - the brakes are responding perfectly now. The turnaround time was also quick - I had my bike back the same day. Overall, I'm extremely satisfied with the service at and would highly recommend them to anyone looking for a reliable and skilled bike shop. 5 stars, without a doubt! They also have a good selection of bikes and can order several bikes if they don't have your size/color in store. Peace.

I have been dealing with Level UP Bike Shop (Owner: Carlos Treviño) for almost 2 years now. This is…read morean excellent business and Customer Service is Top Notch!! I have never been disappointed by Carlos and his mechanical work is superb. Since the day he assembled my brand new Schwinn HURON 7 speed Cruiser, it has run perfectly and has been a lot of fun to ride, especially knowing that it won't be breaking down along the way. On a personal note, Carlos is a decent guy and very fair-minded in transacting his business. As a Senior Citizen, I have always been appreciative for the great respect and courtesy he has shown towards me. I live up in the Medical Center area of San Antonio and have to drive a fair distance to get to the shop's downtown location on Commerce Street - But it's definitely worth it !! I STRONGLY RECOMMEND Level UP Bike Shop if you are planning to purchase a new or even a used bicycle. Furthermore, if you need repairs, maintenance, and/or you want to customize or accessorize your presently owned bicycle, THIS IS THE PLACE TO GO AND SHOP.

Shawn helped me navigate all I've missed since my last bike purchase in 2003. Test rides were…read moregiven and I drove away with a really fun new bike. Brought me back to memories of my childhood favorite bike shop.

My 4yr old Specialized Cirrus X 5.0 needed a new chain after a ride. Jeremy saw that the chain had…read morea fractured link that was borderline - about to give away. He replaced with a new Shimano chain and master link on the spot. I was prepared to either come back or leave it, but he took a few minutes to do the work and test ride. Greatly appreciate his work, I have always received excellent service here! Thanks guys, for keeping me on the trail. Bike rides smooth and quiet now!

Nice selection. Nice enough staff. Pretty middle of the road. Some items were a bit expensive…read morealthough there were sale items. Not a fan of the changing room situation there, and didn't really seem like the lock on it worked very well. I did get some cute things there though, so was successful overall!

I came here to get me and my wife mountain bikes, after reading the reviews trying to figure out…read morewhere I should go. I'm so glad we came here. As soon as we walked in into the bike area, we were greeted right away by Henry. Henry was just a great guy. Super nice, really knowledgeable and helpful. He even helped me tie them down in my truck without even asking. Great customer service! Now we did go right when they opened on a Sunday, so it was not busy. I recommend doing the same if you want to get the same attention and help I got. I'm sure they still give good customer service either way but I can't verify that myself. They had everything we needed to start our biking journey. The only negative thing I will say, the helmets were super expensive. They had many colors and options but I didn't want to spend $100+ on a helmet that seemed to be the same quality/materials as any standard helmet. Wish they had other cheaper options for helmets. Also the glove selection was not the greatest. Given that everything else that was so great, these two small complaints aren't too big of a deal. If your looking to get into biking, come here! You won't regret it.