Staff was very helpful and tuned up my bike very quickly. would definitely recommend this shop…read more Staff is very knowledgeable as well.

Came in to browse, and was pleasantly surprised! They…read morestayed open late for me, and even showed me around, and demonstrated some really cool features on some of the bikes, and explained how they worked. The staff was really patient, and cracked a few jokes with us. They offer rentals, which is pretty cool, especially if you're going to be cruising around all day! There's also a tuning and repair service, which looks pretty cool!

I bought a bike at an estate sale that needed attention, and I called another bike company that…read morerecommended Ride Away Bicycles, and I am so happy that they did; All the guys were the nicest bike mechanics/ Store owners/ patrons. They were able to help me out and get out of the shop in 20 minutes! They helped me understand all the parts of my 'new' bike and let me ask a million questions. I'll definitely use them again! Reminded me of Richardson Bike Mart. Quality Store & Quality Work

This is a great bicycle shop. It's the only place I take my Giant mountain bicycle for service…read more Thank you for fixing the dropper seat post recently.

Blue Star Bike Shop is a real good find! My husband's bike build was put on hold when he broke a…read morepiece off, but a quick Yelp search and phone call later, we were back on track. They assured us that most bikes can be repaired the same day, and they delivered! The estimate and timeframe were spot on, and the service was top-notch. We will definitely go back for future bike repairs!

Incredible local bike shop. They helped me out so much this weekend to get me back on the road…read moretwice. Very knowledgeable and quick service. Highly recommend!

Very friendly shop! I was pleased with the service provided and the help they provided. This place…read morehas a wide variety of bicycle accessories and even sale nice bikes. Definitely will be back for bike supplies. Thank you for a memorable visit!

The owners are scammers. Will lie to you about price. They will do work that is not approved.read more

This is the BEST bike shop in TX!! The did a tune up on a non- Trek bike and did a great jobThank…read moreyou for all of the great help with my Bike

I just lost the detailed post I wrote so I'm rewriting this consolidated. I brought my new e- bike…read morein for a back flat tire. I lent the bike after riding it only twice to a friend who wrecked it into a curb. The diagnosis was a pinched tube or a "snake bite." Labor and tube was $65 and she paid for the damage. After minimal use about a week later the tire went flat again and I brought the bike back a week after I noticed this. I was happy Trek gave it back to me for free. I'm not sure what was done but I didn't ask. BOTH times I had mentioned that I thought the rim might be slightly bent. Now the same tire is flat again. The bike has been sitting for a month if not mare and I had two friends who know about bikes to look at the rim. I'm not off roading, hitting potholes, putting more then 95 lbs on it, or hitting curbs so I don't understand why this bike is useless to me. Both people said they thought it was bent. I spent the money and bought it new because I had just lost my car and am saving for another one. Spending money on a new bike at all is frustrating but my friend paid for the damage she caused, Trek bikes didn't charge me the second time I brought it in, but now I need to, yet again, find a ride there and back and there and back to figure out the problem. Thank goodness I had been checking the tire before riding it so my rim isn't any more warped then the first time and I wasn't on the bike when it went flat. The speed that it goes that would possibly be a serious injury. At this point I'd rather skip the labor costs if I have to come back every two weeks and order a tubeless tire on Amazon and install it myself but that, I fear, would be another waste of time if it is the rim. Even if the rim isn't the causation of these flats I wanted my new bike looking like it did before she wrecked it. I don't know why my comments before about the rim were ignored. If it is the tube again I would suggest to them to not use cheap tubes. I know I should've been more persistent about making sure this was done but honestly I was trusting the professionals knew what they were doing and so glad to get my only transportation back the first time and to not have to pay again the second time I just thought if it was a issue they would've told me. It is a issue. When now I flip the bike upside down and remove the tire it is totally consistent with hitting a curb. I can't after this amount of time has past and charge my friend whatever this cost will be. How does she know my e bike has been gathering dust and not being taken off roading? I know though. What I had suspicions of the first time was true and not addressed by Trek Bikes. I now just want to sell it because I call it my useless, cursed bike. It was bad enough losing my vehicle and now this. I will keep the public posted on how this all turns out. Monday I will speak with Trek Bikes in Alamo Heights and see how they handle the situation. I was going to wait until that happened to post this but the frustration of seeing this bent rim stands on its own even if that isn't the cause of the flats. I only told the shop verbally my suspicions so I encourage everyone out there to have in writing thru email or text everything that was said and done so it doesn't become a he said she said. I'm giving one star for the speed of service and one star for the cleanliness of the shop and the employees were nice. I don't know if the ball was dropped communicating what I said to service but service should've seen the damage. I will change the rating depending on the outcome Tks!

Fast, friendly and fair prices. Mike is a really nice guy too, fun to speak with and knowledgeable.read more

I wasn't exactly happy with the work that The Bicycle Shop did on my mountain bike. I'd bent my…read morerim. I took in the bent rim with the bicycle, and told him that I wanted to either get it bent back, or replaced with another wheel outfitted with a quick release axle wheel. I got back a new-used wheel, bolted to the frame. No quick release. I pointed this out, and how I had even included the quick release that could've been used on this wheel. The clerk got defensive, saying that this model of bike never had a quick release, which is complete BS, since I brought that exact thing in. Then he admitted he wasn't able to get it to work. I think he forgot. I got charged new prices on a used wheel. I had to ask for my old wheel back, which still had lights and reflectors on it. I had also paid for a brake job, which they did a terrible job on. I ended up having to do it over myself. There's a sign that says that they'll charge you a 'storage fee' if your bike is left a couple of days after work is completed. If you don't pay for repairs within a month, he sells your bike. In all, I got a used part I didn't want, which is now bolted to my frame.

I recently took my hybrid bike to Level Up Bike Shop for a tune-up, and I'm thrilled with the…read moreservice I received! Carlos was friendly and knowledgeable, and he took the time to explain everything they were doing to get my bike running smoothly again. The tune-up was thorough and meticulous, and he even caught a few issues I wasn't aware of - the brakes are responding perfectly now. The turnaround time was also quick - I had my bike back the same day. Overall, I'm extremely satisfied with the service at and would highly recommend them to anyone looking for a reliable and skilled bike shop. 5 stars, without a doubt! They also have a good selection of bikes and can order several bikes if they don't have your size/color in store. Peace.

I have been dealing with Level UP Bike Shop (Owner: Carlos Treviño) for almost 2 years now. This is…read morean excellent business and Customer Service is Top Notch!! I have never been disappointed by Carlos and his mechanical work is superb. Since the day he assembled my brand new Schwinn HURON 7 speed Cruiser, it has run perfectly and has been a lot of fun to ride, especially knowing that it won't be breaking down along the way. On a personal note, Carlos is a decent guy and very fair-minded in transacting his business. As a Senior Citizen, I have always been appreciative for the great respect and courtesy he has shown towards me. I live up in the Medical Center area of San Antonio and have to drive a fair distance to get to the shop's downtown location on Commerce Street - But it's definitely worth it !! I STRONGLY RECOMMEND Level UP Bike Shop if you are planning to purchase a new or even a used bicycle. Furthermore, if you need repairs, maintenance, and/or you want to customize or accessorize your presently owned bicycle, THIS IS THE PLACE TO GO AND SHOP.

My 4yr old Specialized Cirrus X 5.0 needed a new chain after a ride. Jeremy saw that the chain had…read morea fractured link that was borderline - about to give away. He replaced with a new Shimano chain and master link on the spot. I was prepared to either come back or leave it, but he took a few minutes to do the work and test ride. Greatly appreciate his work, I have always received excellent service here! Thanks guys, for keeping me on the trail. Bike rides smooth and quiet now!

Richard, Luciano, Dave, the ENTIRE TEAM took care of us! I walked in, in definite need of finding a…read morebicycle. Not only was I informed of the parts and product, but my partner recommended Specialized as she has never had an issue with specialized in the eleven years of her being loyal to the brand. I took her advice - I walked out of Bicycle Heaven with excellent assistance, customer service, and support from the staff here at this Bicycle Heaven location. I purchased a Specialized X 3.0. I was TAKEN CARE OF. Fast forward to a few weeks after my purchase - my partner went on an international business trip and I wanted to surprise them by taking in their bicycle to get upgrades. Well! I informed Luciano on what I wanted and I GOT JUST THAT! The process was smooth and quick! Luciano and EVERYONE has been super helpful! Great. Words cannot express just how much this Bicycle Heaven location has made life easier - I LOVE CYCLING! With a great team on my side I have nothing to worry about.

Nice selection. Nice enough staff. Pretty middle of the road. Some items were a bit expensive…read morealthough there were sale items. Not a fan of the changing room situation there, and didn't really seem like the lock on it worked very well. I did get some cute things there though, so was successful overall!

Awesome experience our first time skiing and it was the best thing we had ever done in our liferead more

Bought an e-bike (Vado 6) and a gravel bike (Diverge expert) this Fall. Specialized makes amazing…read morebikes, but they aren't cheap. In fact, they are the very opposite of cheap. However, never once did I feel like I was overpaying. The entire experience was absolutely perfect. I cannot recommend this shop more.

I walked in there today and wasn't even acknowledged or asked if I needed any help by the staff…read more Just because I'm in sandals doesn't mean I'm not going to conduct business. I got a don't belong here vibe which really triggered me to write my experience here at this location. On top of that my bike was there for a week just to put some new tires I purchased there and they didn't even service what I originally brought it in for. I am very frustrated and highly disappointed that I will also express my frustration with this experience on yelp and google and hope that it reaches other potential customers from having to experience what I experienced and maybe take their business elsewhere!