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    HSA Insurance

    1.4 (16 reviews)
    Open 9:00 am - 5:00 pm

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    Gallagher Bassett Services - The second letter I sent

    Gallagher Bassett Services

    (4 reviews)

    I've had the unfortunate experience of dealing with them because of workers' compensation. It took…read morethem FIVE WEEKS to send me my check because they got my address wrong (& still waiting for other checks. It's been over 2 months now). Then, after so many weeks, they mentioned direct deposit. I said great, this will be faster. Why they didn't tell me in the beginning I have no idea. But I told them I would set it up that day but they didn't bother waiting and instead just mailed another check. Which I suppose is a good thing because, to this day, 4 weeks after not receiving my check the first time, their website says "still processing" on my direct deposit. And I'm STILL waiting for reimbursement on medication because they didn't tell me I'd be receiving a prescription card (3 weeks after I reported it) and by that time I had already gotten all my medication. Later on I had to get more and their prescription card was not accepted at my pharmacy. Pathetic. I resend and resend emails ALL THE TIME and their rep, when she finally deigns to reply, doesn't answer any of the questions in my email. So I have to resend again restating my questions in the previous emails. She's extremely rude and impolite so I flat out told her that she's not answering any of the questions in the emails. By the time I get an email answered several weeks have passed. Very poor service and lack of communication. I told my company they should reconsider who handles their workers' comp. Gallagher Bassett is completely incapable and incompetent.

    Would leave a zero star review if I could. First, they assigned me an adjusted based in a different…read morecountry who I couldn't contact. Finally got an adjuster assigned, and went through hoops to get the car appraised. Even the body shop said this was the worst experience they've had working with insurance. Then, I was assigned a new adjuster - Jennifer Hatcher - who literally ignored me for a week (called daily, left voicemails, sent emails, even figured out who her supervisor was and tried to contact her, as well, who was also useless) before I was able to figure out how to go above her head and contact the branch manager. Worst experience ever.

    Holbrook Insurance Center

    Holbrook Insurance Center

    (1 review)

    I have worked with Al Seronick the last 12 or so years, from the time I had my first car. My dad…read moreworked with him and he and I have had nothing but exceptional service from Al. He has always gone above and beyond to find me the best deal on vehicle insurance, save me money where he can, and offers great customer service. Recently, he has been in constant communication as I am looking for a new vehicle insurance provider and even offered to go in on his day off to finalize the deal for me. If that doesn't prove superior customer service and guaranteed satisfaction, then I don't know what does. I highly recommend seeing Al for your insurance needs- he's a super nice guy, and I can't say enough good things about him. Thanks for everything you have done for my dad and I, Al!

    From the owner: Since 1979, Holbrook Insurance has focused on providing smart and affordable solutions for most…read moreevery risk our clients throughout Massachusetts and New Hampshire. Whether it's traveling back and forth to work, running a successful business, or maintaining a home, the professionals at Holbrook Insurance Center offer solid insurance protection from the most trusted providers. Superior protection, delivered with the kind of personal service that makes you feel like family: that's Holbrook Insurance Center. Auto Insurance Car Insurance Flood Insurance Health Insurance Home Insurance Homeowners Insurance Insurance Life Insurance Motorcycle Insurance

    HSA Insurance - insurance - Updated May 2026

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