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    HRI Associates

    5.0 (1 review)
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    AAA Herndon- Insurance/Membership Only

    AAA Herndon- Insurance/Membership Only

    (2 reviews)

    Called to explain my situation and asked if I needed to come into the office. Was assured that they…read morecould help me and that yes, an office visit was required. Told them I was on my way. Assured that they would be able to help me. Drove the hour to get here only to be told that the person who could help me was away from the office for an hour. Waited the hour and that person has yet to show up. Horrible service.

    The agent is super knowledgeable and cares both about price and coverage. She told me in-depth…read morefeatures and details about how the premium amount is calculated. I didn't know how a few more dollars a month provides so much more coverage. For example, I got in an accident a couple months ago, and since I purchased accident-forgiveness for a few more dollars a month, my premium didn't go up, even at renewal. This saved me a bundle! SW Insurance can issue policies by multiple insurance producers and with their price-comparison tools, major insurance providers like Progressive, Alfa, Grange, State Auto, and Liberty Mutual are competing to have me as their customer. This is how I know I'm getting the best price without compromising adequate coverage. I wholeheartedly recommend this agency, they are for the customer. Lastly, they're availability is second to none. In my fast-paced busy lifestyle I don't have time to be on hold, or make a call, that's why I'm grateful for SW Insurance's TEXT FOR SERVICE. Customer's can text questions and receive a response without wasting anyone's time due to a busy office like other agencies.

    Integrated Insurance Solutions - Vicki Gates

Director of Personal Lines and VIP Department

    Integrated Insurance Solutions

    (8 reviews)

    I worked with Claudia from Integrated Insurance. She was a great representative of her company. I…read morehad a severe problem with my insurance company for the last 40 days. However, within 24 hours, Claudia and her office supervisor solved this problem. I'm very proud and impressed with her customer service talent. I encourage anyone who needs insurance advice to contact Integrated Insurance to get the best experience from their teamwork, especially Claudia.

    So, I will give them 2 stars since, at the very least, someone answered the phone. I was HO insured…read moreby one of the companies they represent, but at renewal the cost was too steep. So, I called IIS to cancel and stop the automatic premium withdrawal. Mr. ? said he would let Dan Grossi know, but, Dan never called. Back on the phone to speak with Mr. Grossi, who said he requested a "form' from my ins. company, but 2 days had passed, no form. Fast forward 5 days. No cancel form sent to me from Dan Grossi. Then I emailed Mr Grossi with another request. No response. A week passed since my first cancel request. The withdrawal was at my doorstep, so I contacted the above insurance company directly. They stopped the withdrawal and canceled my policy in 10 minutes. The person I spoke to said, "apparently your agent, doesn't know how to do this." I agree. First call was referred to Dan Grossi. Second call, Dan said he was still waiting on this form? Third email contact ignored completely. Fourth call by me yielded a fix in 10 minutes. The above shows incompetence at its finest and customer service at its very worst. VR

    HRI Associates - insurance - Updated May 2026

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