A deeply disappointing experience with Village Cinemas -- multiple system failures, unusable…read morevouchers, and no meaningful customer support. I was gifted Village Cinemas vouchers which were well within their expiry date. When I tried to redeem them for a Gold Class session, the website repeatedly returned the same error message every time, across multiple devices and browsers: "The voucher code/pin was not valid or voucher has already been redeemed." This was simply not true -- the vouchers were valid and unused. At the same time, I was unable to reset my Vrewards password (the reset link never worked), and the "Contact Us" form on their website returned the same error over and over again, making it impossible to reach support digitally. I attempted to call the Sunshine location, but Village Cinemas has no direct phone support. The 1300 MOVIES number is just a pre-recorded loop of session times -- no help at all. This meant that every method Village offers for customers to get assistance failed: Website booking failed Voucher redemption failed Password reset failed Website contact form failed No phone support exists Eventually I emailed customer service. My messages were either partially addressed, responded to incorrectly (including being repeatedly addressed by the wrong name), or simply ignored. By the time this dragged on, the movie session I had attempted to book went ahead with only two tickets sold -- exactly the seats we were trying to book -- meaning Village not only lost a paying customer but provided zero assistance to fix the problem. Then there is the whole fact the gift voucher is for a gold glass movie - but doesn't cover the booking fee you are required to pay to get a ticket! To make matters worse, Village Cinemas is currently advertising Christmas gift vouchers with a 12-month expiry, which appears to contradict Australian Consumer Law requiring a minimum three-year expiry on gift cards (with very limited exceptions). This raises serious concerns about compliance and consumer fairness. After weeks of back-and-forth, the issue was never resolved. The vouchers remain unusable solely because Village's own systems prevented their redemption, yet no refund, replacement, or practical solution was offered. I am not someone who normally leaves reviews, but this experience reflects a business whose website, customer service structure, and error-handling systems are simply not fit for purpose in 2025. This was not about a "policy" issue -- it was about a complete lack of functional support, and being left with a product I was unable to use due entirely to Village's own technical failures. I hope Village Cinemas addresses these issues seriously, because at present, the customer experience falls far below what any cinema patron should reasonably expect.

Good choice of Bollywood movies. Otherwise, pretty standard for a cinema. Good experience though.read more

This place is pretty pricey, but then again I've come to expect that from some of the cinemas in…read morethe inner city. I guess I'm spoilt when it comes to cinemas. Still, despite it being a mainstream cinema, it does actually have some pretty decent movies on offer, namely of an international flair. In fact, they will even run a series of film festivals, and if you like your Asian cinema, then they also have some pretty good offerings as well. I'd give it points for its international selections, but knock off points for the price of a ticket.

Watching a movie at Hoyt's Cinema Melbourne Central is not as painful as it used to be. There are a…read morefew things that they offer which makes the experience more appealing. 1) Online purchasing of tickets & seat selection. 3) Validated Parking ( Up to 3hrs.) 4) A bean bag cinema 5) Self serve check in stands which can also be used to purchase tickets to avoid queues.

I cant remember what movie I saw here last and it was probably because I was more engaged with the…read moreactual theatre itself rather than what was screening. How could you not?! This place is beautiful. The Sun theatre was established in 1938 and since then many refurbishments has made it the amazing art deco structure it is today and worth admiring... Its also located in a great spot among gorgeous coffee shops, restaurants and boutiques and if you've got time to spare before hand there is also The Sun Book Shop (used to be a candy bar) where you can easily bury your head and forget time for a while...

This place is such a nice change from the standard movie theatre experience. It was fully renovated…read morea few years ago in keeping with its original deco features and each of the cinemas has its own theme, style and name. The bathrooms are really plush too which is important, no? You can only pay with cash here so make sure you leave enough time to sprint to the ATM before your movie starts. The Sun Theatre is surrounded by really nice places to eat that are inexpensive and easy to get a table at so it is a nice spot to have a relaxed evening. Tickets are only $11 on Tuesday. Oh and there is a really nice bookstore next door that is worth a look if you have a spare few minutes before or after your movie.

So the Geelong CBD has an aged 'classic' theatre converted to a Village cinema, so the Waurn Ponds…read moreReading cinema is the 'new' option for G-town. Unfortunately, with no serious competition, Reading can get away with providing average service and letting their cleanliness slide. The building is only a few years old, which is the only factor keeping this place as a preference from the city-based option. Staff are all school aged kids, some try hard but their heart really isn't in it - so the floors are dirty (seats too but the stains are hidden in the dark) and the bathrooms show the lack of attention. As with all cinemas the ticket prices are outrageous and 'candy' bar items are confoundingly overpriced. But to see the 'latest' movies you have no real option nearby. A better option - stay at home and make yourself a batch of real popcorn, have it with a real coke (not post-mix) and dip your ice cream cone in iced-magic !

This is one of my favourite cinemas to go to. The interior designing is great, They now instead of…read morehaving people behind counters selling You tickets, They have machines to Do it which causes few troubles. And unlike Village Cinemas, Reading Cinemas have huge cinemas. This is truly a great cinema.

There aren't many times I am impressed by a movie theatre, but this one is a gem. With an Art Deco…read morestyle restaurant, it's own bar, this movie theatre is no typical cinemas, it has layers to love. This movie theatre gives off an aura that brings you back to what movie going experiences used to be, back in the day when it wasn't just a rock up in sweat pants cause no one can see you in the dark kinda thing to do. This is a classy place. They have their own restaurant and bar, so you can pop in before your movie for a bite or drink. It really steps up the competition for a going to the movies night out. Clearly at United Craigieburn they are doing something right. Because I left thinking how hard it'll be to settle for those cheap Optus movie prices or any local theatre for that matter. Why when a planned drive away in far off Craigieburn are delightful theatres waiting for you? They really did a wonderful job with the theatres, they are so large you can practically fit a circus inside. It's separated so the people who opt for reclining chair and food service are on the bottom nearest the screen, and everyone else is on top. For an extra $9 a ticket you get the reclining comfy couch chair movie experience with waiter service. Move aside pricey over the top Hoyts Gold Class. The seating in the theatre is that much angled that a giant basketball player could sit in front of you and you wouldn't even see the top of his head. Everyone gets a spacey good seat here without bumping elbows into a neighbor. The screen itself is massive. Like you can fall into the movie massive. The staff all wear a really cute themed uniforms. And everything is like a cherry on top. It has a new feel to it, even though it's probably been there for years. The candy bar isn't over priced. They don't allow in outside food, which is how a movie theatre should be. Oh and there's none of this allocated seat business. This place reminds me of a classy movie theatre back home and all in all I give it a huge thumbs up.

Today on the 4th of March 2017, I came into your venue to watch the 8:30pm session of Logan, a…read moremovie I have been super excited about for a while. To start with, I am never one to complain, or go out of my way to leave a negative review but I have never been so outraged & disappointed in customer service. I ordered my tickets online & decided to upgrade to grand recliner seating. My partner & I paid for the grand recliner seating in D3 & D4 (I'm being super specific so management can actually look into this). Despite presenting my ticket twice at the counter, the lady that served us was rude & made us feel extremely uncomfortable, as she repeatedly asked if we were actually meant to be in the grand recliner seating. She proceeded to take our order & when we asked if the food was going to be delivered to us she said only the pizza. As we waited on the side to receive the rest of our order she proceeded to take the next persons order (which we had to wait for her to complete) as she hadn't given us our choctops. Once we entered the cinema there were two visible workers, a young man seating the guests & another kneeling down in the row we were meant to be seated in. Both team members appeared to be having a personal chat with the four young guys seated where we PAID to be. Both workers appeared to be engaging in a personal conversation with the guys who were on our seats. The team member seating guests then removed himself from the conversation & asked us to present our tickets, as he noticed the tickets belonged to the seats that their friends were in, we were redirected to the broken recliner seats in the next row up. We were then approached by another team member, this time a female who left her broom near us & asked that we present our tickets. Once we did she said that she would have to check up to see if it's correct, despite having told her it was her colleague that had seated us there. As we were waiting for her to return, she had another team member stand over us. At this stage this was the third instance where we felt super unwelcome. A couple of minutes later another couple had entered & told the other two guys in the row that they were in their seats, the "guest" simply replied with they moved you. Not only was is difficult & extremely uncomfortable to see from our seats the absolute highlight of it was when our pizza was delivered to our original seating & the guys ate it at no charge. Which should be no surprise as I don't believe they paid for their seating either. It wasn't until towards the end of the movie when we still hadn't received our pizza that we approached the team member who said it was our fault as we had changed our seating. We weren't even offered a refund the best they could do was a voucher. Which is useless as we, along with all of our friends will not be returning to your establishment. For a business that wants to actually compete in the industry perhaps you should train your staff on guest services & remind them that the reason they have a job, is because of them. Needless to say, despite being to your venue more then once, if people do choose to come, I wouldn't recommend upgrading to grand recliners at all. I've enjoyed myself more in normal seating. Save yourselves the $10 unless you want to be treated like a thief that doesn't feel welcomed. After this experience I would rather pay extra & go Hoyt's or Village cinemas. The only reason I would even give a star besides not being able to give a 0 is that the lady that redeemed the ticket was actually polite. Regards.

I was shocked today paying $15.00 just to watch a movie on Xtremescreen being a pensioner and…read moreparent it's much too pricey please reduce the prices back to the seniors discounts $10.00 like village do because we wont be returning and you'll lose customers

Honestly, this place is pretty typical of your average Hoyts cinema, namely ridiculous prices,…read moreoverpriced food, and generally mainstream movies. Okay, it does happen to be located in a shopping centre, and that actually isn't a bad thing, especially being close to the exit, and the pub. However, it certainly isn't one of the best cinemas that I have been to, nor the cheapest, particularly since I have some that are almost half the price. However, I probably can't complain too much, particularly since I don't think that there are many other options in the local area.

Well, despite the rise of the television and the home theatre system people still seem to want to…read moreflock to the cinemas, as is the testiment of the crowds that I have seen lining up to purchase tickets on a Saturday night (and I tend to be one of those people, especially since I generally only watch movies in cinemas these days since I basically rarely, if ever, watch television, and can't justify the cost of Foxtel or Netflix). As a cinema complex this is okay and it basically your standard suburban cinemas, so don't expect any fancy movies here, just your typical Hollywood offerings. They do offer cheap movies at times (usually $10.00, which I have to admit is pretty good). I probably wouldn't come all the way out here just to watch a film, but it's okay if you live in the area.

Super cheap cinema. It's usually around $10.50 for a regular ticket, or $16 for a premium ticket!…read moreThere's all the usual choc tops and popcorn things you would expect. It's a nice, new cinema with big comfy seats too. Great on a hot Aussie day

The Palace Westgarth was originally built in the 1920s and following later Art Deco additions and a…read morerecent $4 million overhaul this historically significant cinema now plays host to a decidedly eclectic selection of films catering to everyone from film nuts to novices. Boasting a licensed bar offering coffee, food and some pretty damn good ice cream, The Palace Westgarth is notable for its all inclusive and highly eclectic film programme which runs the gauntlet from Hollywood blockbusters to European film festivals and countless indie flicks in between. This particular outpost of the boutique Palace chain also has special events such as its Friday night 'Cult Vault' screenings showcasing classic and cult cinema. A must visit for its three state of the art screens, diverse film programme and culturally significant location.

The Palace Westgarth Cinemas are in many ways the hub of the Westgarth community. Situated in the…read morecentre of the township with it's highly recognizable heritage building - people from all over Melbourne know this place. Unfortunately I have to say that the Palace Westgarth does not always show movies to warrant people from all over Melbourne knowing it's presence. Don't get me wrong the Palace Westgarth does show many great movies and has a number of great film festivals throughout the year - including the Spanish and French ones of most note. It has the Friday night film vault where they show old school movies usually of the horror or other cult genres at the stoke of midnight. However, most of the time I personally feel that they don't show a great selection of films. They don't show many blockbusters, which is fine, but they also don't show that many independent films either. In fact it seems to me that a large component of their catalogue includes kids movies, second rate British romantic comedies and cheap Hollywood films. All this means is that I find I never end up going all that often to a cinema which I desperately want to support.