I had an appointment scheduled at Van Alstyne Dental and confirmed it via email. Due to an…read moreadministrative error, my appointment was canceled because the office had my wife's phone number as the primary contact instead of mine. My wife and I have very similar names, which likely contributed to the confusion. I calmly explained this to the front desk and was completely respectful throughout. The administrative assistant then went back and cried, even though I did not raise my voice or insult her -- I was simply stating the facts about the scheduling error. After that, Dr. Middlebrook approached me aggressively, gave curt one-word responses, blamed my wife for the error, and spoke to me in a condescending and unprofessional manner. No apology was offered, and no attempt was made to accommodate me despite the mistake being entirely administrative. I would not recommend Dr. Middlebrook or this office for advanced dental care. I was able to secure care at another office the same day without issue. No patient should be treated this way.

I and my husband have had good experiences with this dental office. Professional and friendly. I…read morewould recommend to friends and family.

We've happily used North Texas, dental, Dr.Nguyen, ever since we moved to Denison, Texas, four…read moreyears ago, without any problems until this year. very happy practices they have changed their financial rules this year, and they are ridiculous. I had to have a four tooth bridge, and I don't feel like I was fully informed about my options or what the bridge would be like when I received it. I found out on my last day of treatment as Dr. Chris was putting the permanent bridge in my mouth, that he had made the larger than my teeth, because he felt it would be stronger that way. The bridge is ill- fitting and it rubs the side of my cheek all the time. It is visibly larger than the other teeth, that Dr Kris told me I would get used to it and not notice the size difference. It is very hard to clean with any floss I have tried, but then I was never told what kind of floss to use. I have found that it also affects my speech production. If things have been fully explained to me from the beginning, I would have opted for dental implants, too late for that now! I've already spent almost $6000.00 on this bridge and have experienced a lot of pain and discomfort along with it, so I am not happy. Additionally, this office has changed its financial policies, and now require total estimated payment up front, before any work will be done. This policy started in August. My agreement with them started in May/June, so should not apply to me in the first place. We made a generous down payment, required in my agreement, and then when it came time to pay the balance, the accounting was all screwed up. My account was mingled in with my husband's, and she could not tell what was mine or his. she was insistent that we pay almost $300 on my husband, that he had already paid. She said he did not pay it and she could not find it anywhere in the computer. Finally, after a long financial meeting, she found his payment made actually above the amount she was requiring me to pay. My husband had to walk out of that meeting because he knew he was going to say something very ugly, and he works very hard to not do that. I brought my me, but she said that didn't matter because they didn't have them and I said I have them right here, and she said she had to get her own copies from the insurance, that mine would not meet her needs, and in the meantime, I had to pay the total amount she estimated was still due. She was very insistent, rotely repeatedly the same thing over and over, that I had to pay her estimate. I finally had to say, " you can have a choice, I can leave here paying nothing or I can leave here paying the amount I show that Medicare says I owe you after processing the claim." she stated that the choice is that I must pay upfront in the future and that today I had to pay what they estimated I have would owe. she said it didn't matter that I had They had to get their own EOB before they would have the exact amount I would owe. She never did actually choose, but she did accept my payment according to my Medicare statement from the EOB. THEN TODAY WHEN MY HUSBAND WENT IN FOR A CLEANING, SHE MADE HIM PAY OVER $200 BECAUSE SHE SAID HIS BENEFITS HAD RAN OUT. HE TOLD HER HE HAD NOT HAD HIS BENEFITS RUN OUT AND SHE WAS MISTAKEN. ANYWAY, HE LEFT PAYING OVER $200 THAT HE DID NOT OWE, which we both were sure was applied to my supposed balance, especially since his receipt showed my name only at the top. All of this financial distress caused us was only about a pittance of $300 difference in what Medicare said I should pay and what she wanted me to pay. so they are cooking the books, trying to confuse the customer to get more money that is not due them. I am very sorry you have lost two of your PAYING patients, and sorry we have to find A new dentist. ALL over a tiny percentage of a bill we had already paid. you will lose more patients over this, so I dont see how this is going to help your finances, which obviously are in a dilemma.

I have been a patient at this office for years and spent thousands to get my family the care they…read moreneeded. When relocating to the area I chose this office specifically and truly felt my children were gaining education and positive relationships with a dentistry I could trust. Today I made an emergency appointment due to a broken tooth that occurred over the weekend. I made a down payment to ensure I could attend this appointment in a timely manner to not worsen my injury. After numbing occurred, they brought me an itemized bill showing the insurance money they would receive and the very hefty payment I would have to make prior to getting care. Although they have received a massive amount of money from me both from insurance and out of pocket over the years they were rigid on not being willing to allow partial payment and bank info for a resolution the following day. Melanie mentioned that they have been charitable, although invoices show my commitment to pay for services received. This placement of finances over patient care, specifically in a critical situation, reveals their true priorities. It is obvious that with a lack of immediate care and worsening of this tooth fracture, they would only gain further financial transaction in the long run. I would recommend you choose a dentist who wants to maintain relationship with your family, who will care when your situation is critical, and who does not give you a solution of "there are other dentists you could try" Thank you Melanie, for helping me and others within our community to understand that your office has no commitment to actually maintaining patients. Healthcare facilities that function as a rotating door for new patients without priority in keeping faithful patients should be testimony enough. in the words of their own employee "you should try elsewhere."

The doctor was polite, kind, and helpful, which is the only reason this isn't 1 star…read more However, their billing practices are unethical. I was seen a month ago, provided my insurance, and they processed everything in the office. I paid my portion and was given a finalized invoice showing a $0 balance. Today, without any call, explanation, or communication, I received a bill for several hundred dollars. My cost has more than quadrupled out of nowhere after being told my balance was settled. This is unacceptable and extremely unprofessional. I would recommend going somewhere that handles billing ethically and in a timely manner.

Had a really great check up and cleaning by the Doc and Cathy today. She did a wonderful job…read more Always nice to have clean teeth.

Where to start? Dr Shoemaker made fun of my clothes told me…read moreto go make money when I told him I couldn't afford more after I paid thousands to have my teeth fixed! his staff was incredible. That's the best part of this place is the staff, but I felt he was rude & my teeth have felt uncomfortable since i got them done. They make you sign a paper immediately after saying that it feels OK but how do you know it feels OK when you've just been the dental chair for hours It's been a year and I don't really like to make complaints but the more I think about it the more it really upsets me. Wouldn't go back. Also, He told me a filling I needed had never had a filling, and I knew it did and the filling had fallen out, and second-guess myself I called the prior dentist in another town to confirm that I did have a filling in that tooth!

Best of the best! Professional, fantastic staff, down to earth, don't tooth shame and don't high…read morepower sales you. His office got me in for a emergency situation (crown snapped off at gum line). Dr. Shoemaker was up front with options and he went above and beyond helping me in my emergency situation, did not rush me, even stayed over time (staff too) to make things right (I called 6 different dentist and no one would help me)(my dentist retired). If your scared of injections at the dentist don't be! I did NOT feel him injecting the numbing medication, how wonderful is that! This was a PAIN FREE PROCEDURE (root canal) how he managed that is a mystery because I'm scared of dentist? I can't say enough great things about my experience with Dr. Shoemaker and his staff.

Yesterday, I went to Stonelake Family Dentistry for the first time. I just recently moved to Texas…read morefrom Arizona, and so had been looking for a great dentist. Well, I definitely found the perfect practice. Not only do they have all of the modern state of the art dental equipment, but Dr Hee Kang was gentle, thorough, and skilled. Also, all of the staff were very friendly and helpful. I definitely recommend Stonelake Family Dentistry for all your dental needs.

I've tried several different dentist in the North Texas area. This is the best dentist office by…read morefar. The Dentist was very knowledgeable and all the staff was very friendly. I've finally found me a dentist office!

Have been coming here for years and every time I come I am reminded why I have been loyal to Anna…read moreDental! They are just amazing!! Dental Hygienist Morgan and Dentist Dr Sharp are just the icing on the cake!! Amazing quality work, amazing follow up, amazing people!! Thank you Anna Dental Team!!

I am so disappointed in the pricing of dentistry. I was quoted a cash price for a cleaning. Then…read moreadd another $85 for the exam....oh plus we have to do x-rays for an additional $140 but we will discount that by half......with a family or six, how are we supposed to pay $278 for a cleaning PER PERSON? I would like to support local dentists but the industry is literally forcing us to Monarch.

The docs, the staff, the affordability...they all continue to be the best, friendliest, most…read moreprofessional team around. I still get seen there as do all of my three sons. You will not, repeat, will not be disappointed.

My family and I have been patients for 15 years. Dr Patel and his staff are Outstanding…read more Highlights are Patient centered care. Great communication. Very professional, and easy to do business. Continuous adaptation to new technologies. We really enjoy our visits.

I've been seeing Dr. Davis for about 3 or 4 years now and he is fantastic! He and his staff are…read morecourteous and professional when it comes to their practice. They make you feel comfortable and you know your smile is in good hands!

I've always enjoyed reviewing doctors/dentists that I think are different…read more Dr. Davis is extremely nice and his staff are too. He is different in the sense that he doesn't sell anything. He just talks about options and supports my decisions. Wouldn't think of going elsewhere.

These guys are great. They make sure to call you before your appointment. They know your name when…read moreyou walk in, and the entire staff really nice. It's one of the best dentist experiences I've had and I don't like going to the Dentist.

Terrible service, over charge and booking is months out. Moved to the area, tried Prestige hoping…read moreto find a family dentist. They wanted to replace every filling I have ever had with a crown. I started with the plan they created. The actual problem I had was an implant coming loose. They ignored it, kept trying to get me to put more crowns in. But then charged for implant maintenance. Finally gave up and found a Dentist that would actually help.

These guys are great. They are wonderful with our kids and have a family-centered atmosphere. We…read morehave been patients with them for years

From the owner: Specializing in: - Dentists…read more- Implant Dentistry