I love it here! I've been living here for 8 months now, and it's been a great experience overall…read more The office staff is always helpful and informative, and maintenance is quick to respond, even on weekends. It's honestly refreshing to have maintenance actually answer emergency calls! Management is also very prompt and respectful of residents' privacy, even around shared spaces like the grill areas, pool and gym. The pool is always nice and clean, and the neighborhood itself is quiet and calm. Unfortunately, we are near an area where there's occasionally a lot of loitering and suspicious activity, so I definitely recommend not leaving personal belongings in your car or outside. My kids' bike was recently stolen because I left it out overnight. There is security walking around 24/7, but being in LA, thieves move fast.. so just stay vigilant like you would anywhere else in the city. Aside from that, my kids, my Betsy , and I are truly loving it here!

I've lived here for about 4 years before moving out! I think things have definitely improved since…read moreI first started living here & I'll list the pros and cons below: Pros: - Pet friendly - Cheaper rent for a 2bedroom compared to others in the area - Spacious units - 1 parking spot in the garage & street parking (yes, sometimes the nearby streets get filled out, but I've never had an issue parking further away & walking) - Friendly staff members - Fast & friendly maintenance crew (seriously, they're so responsive to maintenance requests) and even the gardening crew here are so friendly!! - Pool & (small) gym - Leasing office does fun events sometimes for holidays - Security guard -They give you a Ring camera (you need to pay for membership) Cons: - Only one window AC unit (newer units seem to have 2, so I'm sure this won't be a problem moving forward), so we had to buy a couple of portable AC's to be cool in the summer - Doesn't come with fridge (but this is normal in the LA area) - Bathroom is reaaaally small (think airport small lol), but that's prob how they get more space in the apartment overall - Not a lot of laundry machines/rooms and a lot of times there'll be machines broken - They added a door to the front of the buildings that locks and it's a hassle for package deliveries because the drivers don't know to go around the back and sometimes packages will just be left out front and get stolen if not retrieved in a timely manner When I first started living here, there was a big problem with homeless people hanging around and even coming to our door. But ever since they hired security, it hasn't been a problem for the last two years. They even added locks to the dumpsters to prevent dumpster diving and from having people stay in there overnight. Overall, not a shabby place to live, especially as a first apartment!

Exemplary Property Manager, Ernest Haley and his help Joey Catalano…read more This is great place to live, closer to East LA and Pasadena. Nearby lots of Shopping Montebello shopping center, costco and many Alhambra shopping places. Issues are very diligently addressed all the time. I lived there almost 18 months. I would give high rating mainly due to the Manager (Ernest Haley) and his support person (Joey Catalano) of the property, both are very kind and reachable all the time (I mean literally after office hours also). I highly recommend this apartment to anyone seeking to lease a new home. As long as these guys are there you can live there happily with out any worries. Both are warm, giving building management a human face. I would love to see him train others in this profession and can envision him working for a huge real estate investment company, supervising many employees.

muy pesimo servicio en las viviendas se roban los carros se meten sin permiso a tu Departamento las…read moreencargadas tienen mala actitud la persona que se encarga de limpiar el mismo robo a los inquilonos 10/14/2025

Updated review on new management we have after the nightmare mess that was running the place left…read more So far so good the new manager Christina has gone the extra mile to make sure residents that have been here a while are getting their units updated not just new move ins. She has brought some calm and order along with a family vibe to the complex I feel because she understands us that have children and how important it is to live in peace and a decent apartment. Hoping all can remain as is if not better. It is refreshing and rare to have management make an effort to make sure and clarify when things need fixing or improved in our unit and follow up that all went well. Grounds are kept up, the little updates made to our unit help in the quality of living for my family and myself. Having decent, mature, professional and ethical management makes a world of difference.

Loraine was very helpful! She's responded quickly to my text AND calls, and genuinely eager to help…read moreme! She was extremely professional. This is a very clean and well kept complex. This establishment takes pride in ownership! Thank you.

I came here for a tour very nice area and building I recommend living here, front staff very nice…read moreand respectful if your looking for a place I say give this one a a go!.

My experience living here was extremely disappointing and honestly traumatizing for both myself and…read moremy children. I chose this place due to its location and convenience. I hated the thought of moving out, I was comfortable with the location, but I didn't have a choice. From the day I moved in, the apartment was not properly cleaned, the stove was filthy and clearly hadn't been moved or cleaned in a long time, with trash underneath it. I refused to use it and ended up buying my own stove. The kitchen cabinet door fell off as soon as I opened it, maintenance was quick to respond but the work they did was questionable, they clearly "mickey mouse" repairs. The laundry room was consistently an issue, washing machines were often broken and some of the dryers barely dried clothes. What pushed me to move out was the ongoing roach problem we had for months that was never fully resolved despite multiple treatments. As someone with a severe phobia, this situation caused stress and anxiety, and it made it very difficult for my family to feel safe and comfortable in our own home. I had to pack all of my belongings to allow treatment inside my home multiple times. Per management (Wendy), if this wasn't done, treatment wouldn't be successful. Towards the end, I had given up. I was so exhausted, so I kept my things packed away in containers. I was hardly home and stopped using my kitchen or eating there. According to Wendy, 20+ roaches hiding under the baseboards, behind my fridge and outlets isn't an infestation. I hired my own pest control and they confirmed there was an infestation in the BUILDING which caused these insects to crawl in from the walls and drains. I only lived here for a year, yet, this was one of the most distressing living experiences I've ever had, and I would not recommend this place to anyone, especially families. Wendy, you lack experience, professionalism and empathy. I really tried working with you but you're a very stubborn and unreliable person. You're never in the office, either on vacation or taking care of a "private" family matter. I stopped fighting you because of the panic attacks I was having due to my living situation, but you need to understand that what you did to me was morally wrong. You tried blaming me for an infestation that has been ongoing for years. You claimed no one else complained of roaches, but you lied. All of these pictures were sent to you and you let my children and I live in this filth until our lease was over.

Great location, great apartment, great amenities, assigned parking lots, security gate, everything…read moreis awesome.

Although I didn't get approved for my apartment here Jasmine at the leasing office is an absolute…read moresweetheart. She tried her best to help me every step of the way. I'm sure she's an amazing landlord and whoever hired her did a great service to everybody else. Thank you to Jasmine for all your help.

It seems like people reviewing here are not even having experience living at Aston. When there are…read moreonly 5 or less people moved in yet since it was a brand new property, I myself alone moved in and lived one year for 2B2B. I didn't even use one of bathrooms and one bedroom was used to store my boxes. Aston Management team with Clara was always there to help solving issue whenever something comes up. It's always fun chatting with her. And they came up w lots of creative events for residents. I'm gonna miss them!! I left the unit super clean w professional cleaner and now is waiting time for them to come back w my deposit. There are rumors that you won't get your deposit back if living in Greystar Properties but we will see how Aston team does their job. I still have my friends living there, so would definitely stop by the office to say hi and thank them all!!

Phone called in last Wednesday October 7 to schedule a touring appointment for 1pm today October…read more12. Morning of October 12 (TODAY) Aston sends an email and text saying that their leasing team is unavailable for the touring. Then WHY DO YOU SCHEDULE SOMETHING WHEN YOU'RE NOT AVAILABLE? And once again, when you call this apartment building, NO ONE EVER ANSWERS THE PHONE. The people who work here seem to lack basic common sense with scheduling and for whatever reason seem to be so pre-occupied that no one ever answers the phone or the front door. And when they do, they roll their eyes at you and give you attitude like YOU'RE the one who owes THEM money?????

Please read previous reviews. This is an update to what was said previously. I will only address…read morewhat has changed. 1) Yes. My family of 4 still resides here and we like it (not love it). We have everything we need: parking, access to good daycare/pre-schools, local shopping/grocery stores, and overall safe neighborhood, overall good neighbors. 2) They have updated the fitness room. The treadmill no longer needs a magnet to start lol 3) You can now stream cable so who cares about Consolidated. Consolidated Smart Systems provides Internet and it's OKAY. Gets the job done. 4) Carol has improved her customer service and overall attitude towards "smoking in non-designated areas." Still happens but I haven't noticed it as much anymore. Smokers overall have decreased (their presence has at least.) I no longer walk out of my front door into a hallway of smoke. 5) Maintenance is pretty efficient. No complaints. If I could give 4.2 I would. It's just still lacking a few things but nowhere is perfect. Woodcreek is pretty close.

Fue una agradable experiencia vivir ahí, solo a veces algún vecino hacía ruido de música pero como…read morea las 10 pm ya terminaba todo. No me gusto que no tenia doble vidrio eso protege del ruido

I am a resident for almost 8 years in this apartment. I really liked the services they offer in…read morequick response time. Whenever we face any issues with AC , or small repairs ,the staff was very quick to respond . Management changes never effected the response time in fixing the issues we faced. We did face issue with roaches but the management was very quick to do pest control. So that really helped us. The rent is very reasonable and I like the ventilation in my unit. The location is sweet spot in LA. Within fair distance from LA downtown, Universal Studio, Disney etc . I would recommend this place for my friends.

I've been here two years now, and no problems with anything or anybody …read more Peaceful and quiet nice family environment. Maintenance staff friendly and professional.

Living at Ava Pasadena is like living in a comfy hotel. You are so taken care of by Andrew, the…read moresupervisor, and Clarence, who is the best maintenance superman out there. Both are so willing to make your life easier and more comfortable. Whereas some apartment managers are always looking for problems and ways to catch you off guard, these guys have your back. The amenities (hot tub, pool, ping pong table, fitness center, life sized chess board, grills) at Ava are huge perks and always in good condition. The apartment is walking distance to fun spots but far enough from the bustle of Old Town. Seeing everyone's dogs is also a huge plus, because it's a dog-friendly community. Love love love Ava

Alright! This review goes to the staff, and high kudos to the maintenance team, Rosalvo, and Willy,…read moreand the Air conditioning and heat company! About a week ago, our AC unit went out! Toast! Yep, that's what I said, right when the hottest days in SoCal were in the 90s and 100s. I'm here to say that a new AC unit was installed today! Overall, we love living here; our neighbors are friendly and respectful.

The Oaks has been longstanding in the community and I would (and have) recommend to my family. The…read morefood is wonderful with some of the best chocolate chip cookies around, but offers a variety of other wonderful food from lamb chops to seasonal soups. The Oaks provides a full schedule aimed to engage the residents with an assortment of activities from book club and movie days to pool parties with live music and their very own dance group, The Oakettes. The staff works hard to ensure this is a place that has something for everyone!

I just moved my dad from Las Vegas to the Oaks. After searching various places, I immediately fell…read morein love with the Oaks. It's a beautiful place and the people who work there are angels. My dad loves his new place and appreciates how nice everyone is there. They take such good care of him. And yes, their food is pretty darn good at their restaurant! I often eat there with my dad and also enjoy talking to the other residents too. If you or your loved one are looking for a fabulous independent living environment, with some support (daily check ins, weekly cleaning, meals, etc), I highly recommend the Oaks! Ask for Steven and Luis to get a tour!