Duane Reade Inc. is a chain of pharmacy and convenience stores owned by Walgreens which is becoming…read moreless presence in recent years than in the 2000s in the metropolitan NYC region. I remember in the late 1990s through early 2000s era, Duane Reade was located within three blocks intervals iteration for a heavy prominent presence. I needed a specific box brand of facial tissues with lotion which this pharmacy actually have and was on sale with a promotion "buy 1 get 1 equal/less for 50% off." Retail items appears somewhat in stock, but I really wanted the large rectangular box rather than the small square box of facial tissues. Customer service is non-existent. The staff appears disgruntled working robotically of their Sisyphean task.

I visited this Duane Reed trying to get a an exchange and the manager is a bald Asian man a little…read morechunky and he told me OK. You need a state ID to do this refund which I never heard of that CVS don't do that only if you if you're buying a medical product, but whatever him the state ID he still proceeded to give me a refund like a dumbass and I told him I wanted an exchange not a refund so our manager does not listen. Neither does the coworkers actually none of them listen, they all just do whatever they want

The pharmacist was a pleasure…read more I've been to CVS (every time I've gone there it's been a nightmare) I've been to Walgreens (almost as bad as CVS) This pharmacy is million times better. It's super clean. It's well lighted. The pharmacist was great & the staff up front were friendly & helpful. Highly recommend.

I can't say enough good things about this Pharmacy! I had to call up and get infant formula for my…read moreson and I had been looking for two months and every other Pharmacy turned me away and Dominic was so great and I went in and talked to him and he ordered it for me, and I went to pick it up or within a couple of days! I am so truly happy that I found this Pharmacy and I'm so blessed and recommend them highly!!!!

I called today to ask how much my prescription is and the cashier named Tatiana was nasty to me. I…read moreasked how much my prescription costs and she answered me saying " you should have received a text saying it's ready". But that's not what I asked her . The manager should train these girls to be polite and caring to the customers.

Slow wait times to pickup a prescription. Unfriendly cashiers who don't even say thank you for…read moreyour business. Long waits on line to pickup medicine, understaffed cashiers. The ownership is comprised off rude, arrogant individuals who can care less about customer service and more about putting pills in bottles to sell. They also took it upon themselves to contract out deliveries to a third party service. Wow, this service literally sends low IQ individuals to my building. Can't figure out how to get access to the building. They then proceed to call me up and speak in a different language which I don't understand since I believe we live in America. They finally get into the building and don't follow the signage to go to the left rather than go to the right. What's more, once they figure out they went the wrong way even though I tell them in English to go left, they make it up to my floor eventually and then can't find my apartment. On many of occasion, the pharmacy itself makes mistakes, and the delivery person, who could care less has no authority to rectify the issue. Nor will they call the pharmacy to rectify and absolve themselves of responsibility. There are plenty of other small pharmacies in woodhaven that I have to choose from. I was using Healthmax because they supposedly have a good reputation. However, I do not believe that to be true. If they don't make an effort to improve their service, they will easily loose out to their competitors. I really do hope store management reads this review and implements changes to improve the experience for its customers.

The owner is the best person i meet and known for years now the staff name Giana is superb in…read morecustomer service and pharmacy is 100 percent the best 5 stars always on top of my medication. from mayor

Very friendly, accessible and good customer service! they have all the answers for any questions i…read moreabsolutely love them, they also speak spanish if needed so accommodating

This is the worst cvs I've ever been to. Like 80% of the store merchandise is locked up but there's…read morenever anyone around to open them. The employees rather talk in the front amongst each other then assist customers and then have the audacity to get mad when people press the bells too much. It's just ghetto idk how they're still open. The pharmacy is the same thing I've literally witnessed a cashier scrolling through tik tok while's she's ringing up customers.

Closed for lunch daily with no signage and nothing about it in the recording…read more Site manager doesn't care.

Always an amazing kind staff Kindness is everything to me…read more... The best pharmacy in Queens The pharmacist is Always available for questions Frank & the other pharmacy staff always courteous and patient

Had my prescription sent to this pharmacy. Trying to call to see if it's ready. I've been trying an…read moreHOUR! The phone literally rings once and immediately puts me on hold. They never pick up. I've done this 4 times and waited up to 10 minutes each time. REALLY???? Hire more staff! You're a pharmacy!

Visited to store after 11pm and was not allowed to enter the cards isle even though cleaning was…read morebeing done 2 isles over. Cashier said to come back in 30 minutes without finding out what product I was interested in.

On a day where almost every pharmacy was closed due to it being Labor Day, I had to go here. This…read moreturned out to be a Blessing as the pharmacist and his assistant went above and beyond to help straighten out a poorly prescribed Rx from a quack Dr.

The service is very good, I am very happy with the pharmacist and the staff. Small business is so…read moreimportant for the community. The selection is great and the prices are very good.

Best pharmacy EVER!!! The pharmacist is the sweetest young man you are ever to meet,they always…read morehave my prescriptions on time,treat me very kindly,so incredibly helpful and they always, ALWAYS help me if something goes wrong or I can't afford my prescriptions or have a issue with coverage,COME HERE!!! Amazing, beautiful little pharmacy,I am with them for life,God bless them

I purchased a medication that my insurance does not cover, it cost 70% more at MedEx than CVS.read more

Execellent customer service!!!! Here for a quick few days and they helped my family efficiently…read morewith what they needed!!! Thank you Medex Pharmacy staff! Highly recommended for anyone who's in the area to check them out!