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    Houston Computers

    3.3 (4 reviews)
    Closed 9:00 am - 6:00 pm

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (16 reviews)

    I dropped off my laptop to be fixed. I included its power cord. Their communication was horrible (I…read morehad to be the one to cal them once a week to get status updates) and the repair took three weeks as opposed to one. Once I bought a new power cord and fired up the laptop after their "repair," the laptop was in the exact same state as when I dropped it off (just now missing a power cord!) They said they had to send it out for repair. Hell I can do that myself. In essence, whomever they sent it to was useless.

    I've been here three times for repairs on my Google Pixel 5 device. The first visit, they didn't…read moreseal the phone's back correctly. The second visit, they replaced the wrong part, despite me being extremely clear about the volume button not working. The final visit was to repair the side buttons that were damaged as a result of the first visit. Usually when I call, there's someone who answers the phone and mumbles profusely the entire time. Every time I've been here I've asked them explicitly to email me and they never have. Instead, they have called my phone while it has been in their possession. Needless to say, I'm very disappointed with the lack of basic courtesy at this place, and with the skill of the associates performing repairs. They also "required" my PIN code to perform a hardware repair "to run diagnostics required by Google". I checked with Google and they told me this was not true, is a big deal, and will be reported because my data privacy and security have been breached. I feel violated, and I also feel bad for all the less tech savvy customers who are unfortunate enough to deal with this place. Want to succeed? Stop hiring kids out of high school and learn how to email your customers when their devices are ready to be picked up. Figure out how to train your employees. I noticed after the third visit that they didn't reinstall both bottom speakers on my phone and Google will be replacing the entire device since the techs here are clearly incompetent. This place is such a disaster.

    Houston Computers - itservices - Updated May 2026

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