1. House Douglas W DVM

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London, KY

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House Douglas W DVM

5.0 (2 reviews)

Services - House Douglas W DVM

Pet physical or wellness exam

Pet vaccinations

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7 years ago

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Advanced Animal Care

Advanced Animal Care

(47 reviews)

This review is for one of the front desk personnel Carol which is why I give it 5 stars. I have…read morepersonally worked in this field as a Licensed Technician and Manager and know how important each and every employee representing this field and business are. I have used this clinic for years due to the location. The few doctors I have seen have been good. Every time Carol was working at intake she was extremely kind,compassionate and respectful. She truly cares about the client and their situation. The first person a client deals with in most situations sets the tone of their visit. However, beyond the encounter with the front desk personnel, the treatment the client receives by the technician staff can deteriorate quickly. This is one of the inconsistencies I have encountered here. Being an ER technician can be a balancing act dealing with the emotions encountered by the client based on the pets condition as well as the cost for care. Each employee that deals with the client must be prepared to handle it and not everyone has the ability to do just that. Thank you Carol for being genuine. This clinic should be grateful to have you as an employee!

We put our sweet esmerelda to sleep on the july 12th, 2026. Although it was 11 PM these ladies went…read moreout of their way to treat us with the upmost respect, dignity, and overall kindness every family losing a pet deserves. They saved us some of her fur clippings, nose prints, feet prints, ect and for that we will forever be grateful. Today 07-20-26 we received a grievance card in the mail that no other vet office has ever done before. I highly recommend this place, their amazing staff, and every single person on their team.

Lake Cumberland Animal Hospital - Snowdog during Snowmageddon 2016

Lake Cumberland Animal Hospital

(8 reviews)

We had a wonderful experience to a clean lobby and a friendly greeting. Thanks to the phone call…read morebefore we made the appointment. They knew who we were and what we wanted and knew the names of our dogs. It was very wonderful. The doctor and her vet tech were delightful and gave us good information and told us why they were checking what they checked, and what the result was. Other than a sticker shock, It was a great experience from beginning to end

I have a very high maintenance pet with a lot of medical issues so being new to the area, I decided…read moreto give them a try. I was able to get an appointment the next day which was great. I was very impressed with Dr. Thorton and the staff who helped hold my dog for the exam. They were very gentle, caring and took the time to answer my questions. I felt like Dr. Thorton was extremely knowledgeable and pointed out a lot of things that were very important which my previous vet never mentioned. She and the tech actually took the time to go through this huge book of prescriptions in order to find me a dog food that was right for my dog! I couldn't believe it! That was immensely helpful since I am not familiar with any of them. They gave me thorough information about my pet's medications and even told me where to get Rx coupons for a discount. Now that we have a new health plan for my dog, I feel like she will be happier and healthier thanks to Dr. Thorton. We will definitely keep going to lcvets! I highly recommend them if you want quality care for your pet.

House Douglas W DVM - vet - Updated October 2026

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