1. House Douglas W DVM

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London, KY

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House Douglas W DVM

5.0 (2 reviews)

Services - House Douglas W DVM

Pet physical or wellness exam

Pet vaccinations

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7 years ago

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Advanced Animal Care

Advanced Animal Care

(46 reviews)

We put our sweet esmerelda to sleep on the july 12th, 2026. Although it was 11 PM these ladies went…read moreout of their way to treat us with the upmost respect, dignity, and overall kindness every family losing a pet deserves. They saved us some of her fur clippings, nose prints, feet prints, ect and for that we will forever be grateful. Today 07-20-26 we received a grievance card in the mail that no other vet office has ever done before. I highly recommend this place, their amazing staff, and every single person on their team.

A few years back I had good care at AAC, so I'm very disappointed to report that this is no longer…read morethe case. My cat escaped the house and was attacked by a dog. He was seen by a local veterinarian, but had complications to his breathing one night and we rushed him to AAC. The care there was VERY inconsistent. Some of the vets and techs were good and others were not. This inconsistency of care and transfer of information was a huge problem. After a few days of care, they ended up calling us in the middle of the night, put us on hold for 5 minutes where I was just panicking, and then insisted he needed to be euthanized. They also told me they weren't providing basic care they promised like draining his bladder. We rushed there and were hard sold on euthanizing him based on information I later found to be incorrect, if not an outright lie. So now my cat is dead, and I am questioning so much of what happened. After a couple of weeks, I left a clear review voicing my concerns on another review site. Nothing mean. Nothing out of hand. I would hope they'd take my concerns to heart. I must have struck a nerve, because they followed up by sending me a letter that basically said (paraphrasing), "Sorry your cats is dead, but you left a bad review so now you are banned from all of our practices." I've NEVER heard of such behavior from a vet, and I'm still shocked. It feels like the intent was cruelty, and not something you would expect from a vet that truly cares about animal welfare. Go here if you must, but be careful.

Lake Cumberland Animal Hospital - Snowdog during Snowmageddon 2016

Lake Cumberland Animal Hospital

(8 reviews)

We had a wonderful experience to a clean lobby and a friendly greeting. Thanks to the phone call…read morebefore we made the appointment. They knew who we were and what we wanted and knew the names of our dogs. It was very wonderful. The doctor and her vet tech were delightful and gave us good information and told us why they were checking what they checked, and what the result was. Other than a sticker shock, It was a great experience from beginning to end

I have a very high maintenance pet with a lot of medical issues so being new to the area, I decided…read moreto give them a try. I was able to get an appointment the next day which was great. I was very impressed with Dr. Thorton and the staff who helped hold my dog for the exam. They were very gentle, caring and took the time to answer my questions. I felt like Dr. Thorton was extremely knowledgeable and pointed out a lot of things that were very important which my previous vet never mentioned. She and the tech actually took the time to go through this huge book of prescriptions in order to find me a dog food that was right for my dog! I couldn't believe it! That was immensely helpful since I am not familiar with any of them. They gave me thorough information about my pet's medications and even told me where to get Rx coupons for a discount. Now that we have a new health plan for my dog, I feel like she will be happier and healthier thanks to Dr. Thorton. We will definitely keep going to lcvets! I highly recommend them if you want quality care for your pet.

House Douglas W DVM - vet - Updated October 2026

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