Destroyed my couch, busted the walls & refused compensation.
I initially thought they would be a great company to move with as the booking was smooth and they assured me even with a detailed explanation of my home, their movers would be able to handle the furniture properly.
Upon arrival, the movers spent over an hour trying to force the couch through the door- this was after I explained in detail how my friends and I (who are not movers) configured the couch through the doorway when we got it in.
They ended up breaking the legs and the frame of my antique couch against the walls taking out chunks and leaving scrapes, and against my wishes, dismantled the couch.
In the end, they couldn't get the couch out.
Later, my friends and I easily got the couch out, the same way we got it in, without damaging anything.
I have been in an ongoing battle with Joseph from the company trying to receive some sort of compensation.
Joseph originally agreed to offer a replacement couch from their warehouse, or to place a value on my couch and find a replacement at ReStore.
He has now backtracked on all offers, citing some company policy not originally stated when offering the other replacements.
It has been OVER a year since the move, there hasn't been any resolution in regards to the broken couch, nor the damages to the walls.
Truly the most disappointing and frustrating moving experience.
I would not recommend them to anyone.
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