I stopped using the Hoxton Street Post Office some time ago for one very simple reason: its…read moreinterminable customer service. Now I post a lot of stuff, I've been a runner at an agency, I have an Internet business and I'm pretty au fait with Shoreditch's post offices. And I can quite honestly say, hand on heart, that this is the worst. I think it was the day I was served by a disinterested young man who proceeded to scratch his crotch while I enquired after the most efficient way to post a valuable item overseas that I thought enough was enough. I'm most certainly no royalist but I'm fairly certain the Queen would be ashamed. And rightly so, this place makes a mockery of Royal Mail.

Disinterested staff for sure! Barely look at you when they address you, it would be better as a…read moreself-service, we would all be happier! The staff isn't especially rude, but they are just not bothered AT ALL and do as little as they can and close as early as they can. Once I was the last customer and they dared shouting at me to close the door behind me instead of them coming to locking it behind me :/. Also on that day they rushed me to post my parcel because it was 5 mins to closing time. WTF, it takes 30 secs to write an address but no... All they want is to close fast and go home. Not a nice bunch at all!!!!

The staff here are not very bright…read more After telling me to take a ticket as I walked up (after he saw me standing there waiting) I handed him the ticket he said I needed to take. He then questioned whether I had confirmation that the package had been received. I handed him the card and also told him I had been to the parcelforce depot an hour earlier and they had directed me here. He then went to look for the parcel and couldn't find it. He then told me to call customer services. I told him I was at the depot an hour ago and it was only then that he offered to help. I'm still standing here and I still don't have my parcel... Story to be continued :/ They finally came through with the goods! Apparently this has never happened to him in all the years he's worked there! And I'm happy because I have my Halloween costume

The line is insane around noon time. At least 30 ppl for customer service and another 10 for the…read moreautomated machines.

Although this Post Office closes at 5:30pm, there is a postbox in the wall of the outside of this…read morePost Office that has a last collection time of 7:30pm Monday - Friday (the latest post box collection time available in London) which is extremely handy if you've got an urgent letter that needs posting in the evening. This Post Office is located on the corner of Farringdon Road and Rosebery Avenue (EC1) and forms part of the big Royal Mail Mount Pleasant Mail Centre (sorting office) buildings, which is situated in between Kings Cross, Islington, Farringdon, and Bloomsbury.

Rude assistant he kept on pushing me to buy first class when I insisted on second he started…read moreshouting something in African really odd. Shame it's a good location.

Whhhhy do places only ever have 3 people serving at peak times of the day, when there are a million…read morecounters? And with a queue of people out the door and round the corner, why do people in post offices never have even the slightest sense of urgancy? Argh. Handy place tho.

I've been in and out many a time to the Old Street Post Office, and I can't say I have any…read morecomplaints... They have 4 self-service machines (always good if your request is simple, need stamps, etc) and there is rarely a line. There's also a small selection of packaging goods should you be in a pinch (envelopes, tape, cards even!). The staff has always proved quite helpful when I do indeed need to speak to a person. Patient, even. Impressive! The only thing missing is PENS. Please, strap a few pens to the desks. I've had to buy packages of pens on 2 occasions, woefully overpriced of course. Maybe this is the grand plan to keep the post office afloat? I am not sure but a few pens in the joint would be super.

Ugh, another horrendous Shoreditch post office though with ever so slightly higher customer service…read morecredentials than its Hoxton Street counterpart. Ostensibly the Old Street post office should be fairly efficient. There are around a dozen tills, some seating and a good selection of stationery and packaging materials. But the service is pretty dire. There are routinely staff at only around half of the tills and these staff - bar one very friendly young man - are routinely very, very mardy. I posted something valuable at this post office around six weeks ago, used the Recorded Delivery option and it went missing. When I returned to the Old Street post office to try and obtain an address to send my appeal for compensation to the service staff were indifferent bordering on hostile. Avoid unless you really, really need to post something and in that case avoid this post office at lunch time as the queue is invariably about 50 people deep. And life's too short to spend half an hour of your day queueing to buy stamps.

I am writing this review to issue a severe warning about the appalling service at the Moorgate Post…read moreOffice branch and its subsequent catastrophic customer service response. On March 27th, 2025, during my visit to the Moorgate branch (45 London Wall, EC2M 5TE), despite providing clear instructions for a parcel drop-off using a valid QR code for a Tracked Drop Off service, the counter employee (a woman in her 40s/50s) incorrectly applied a return label to my package (Original tracking: TQ 7541 3656 1GB). This was done without my knowledge or confirmation, and despite my repeated explanations of the service I required. Her demeanor was unhelpful and dismissive throughout. As a direct result of this Post Office employee's error, my parcel was misdelivered and is now lost. The nightmare continued with Post Office Customer Service (Complaint Ref: CAS-4016972-R1T6G0). Despite providing all necessary evidence and numerous detailed emails, they have been utterly evasive, contradictory, and unhelpful. My complaint was initially 'resolved' due to alleged 'missing information' (which I had provided), then put into an 'appeal' process. Shockingly, this appeal was then denied with absurd and illogical excuses that attempted to shift blame onto me, claiming the QR code I presented must have been incorrect, despite having proof of my intended transaction and payment. Furthermore, I contacted the Postal Redress Service (POSTRS) for external resolution, only to be informed that they do not handle complaints against Post Office Ltd. directly for operational errors like this. This highlights a critical gap in accountability for Post Office's own services. The Post Office has shown a complete lack of responsibility, competence, and basic customer care. They actively hinder resolution and provide zero support when their own staff make costly errors. I strongly advise everyone to avoid the Moorgate Post Office branch and frankly, be extremely wary of using Post Office Ltd. services if you value your parcels or expect any form of accountability. This has been an incredibly frustrating, time-consuming, and costly experience, and I would hate for anyone else to go through the same ordeal

I paid £49.95 to Royal Mail for one-day delivery to Canada for a very important letter that needed…read moreto arrive the next day. After payment, the post office added the wrong province to the letter, causing it to be sent to an entirely different Canadian province. They did not use the post code that was clearly printed on the letter. This caused a delay of over one week while the letter was redirected. The Royal Mail service I purchased was 1-day delivery. I did not receive such service and instead received service slower than the standard 7-8 day delivery. The Royal Mail website states it does not allow complaints to be filed for international delivery delays. This is absolutely outrageous considering the fact that I paid for the service of 1 day timely delivery and did not receive it. Therefore, I should receive a refund of my purchase price.

Surely a mail pickup centre is going to be mobbed on a Saturday morning, right? Certainly one…read morecould expect to queue for a long time only to find a gruff employee greeting you and not something one would write a review of! That was the complete opposite of what I experienced when picking up a package that couldn't be delivered while I was out. No line at all despite the single window open in the small "office" and the employee was pleasant and helpful. Totally positive experience to all the horror stories and negative expectations you have going into it. Now you just have to move to East London to get to experience it for yourself!

Pleasantly surprised! Short queue and space to sort out your…read morepackages despite it bring quite a small office. Staff were clear and polite. There's a lot that's crammed in there, with booths for different things on three walls.

Naato is always so lovely and helpful , highly recommended , she provided a very good service and…read morelooka after the customer very well

This is a small post office in the village of Kennington, just outside the City of Oxford. The shop…read moreis quite small but does sell a range of other goodies as well. They have a large range of stationery, greetings cards and stamps. It is a traditional post office which still has the security glass screens which also makes it more private, especially when withdrawing cash. There are a few parking spaces outside which is very handy as a lot of parking in Kennington is for residents only. The staff are always very helpful and the shop is clean and tidy.

It's located on a very busy road near Limehouse station and it's in the back of a small convenience…read morestore, but very friendly and efficient, and got my job done without any problem. I recommend this little post office if you're in that part of town

When living in Clerkenwell, the post office situated on Goswell Road is the most convenient. It is…read morelike run by an Indian family who can assist you professional from over seas packages, registered mail to normal first class stamps. This post office is very small and only haves 2 counters. They also provide a service of black and white photocopies, however, the quality is not good enough if needed for design work. They also have a little shop with sweets, cigarettes and stationary. One thing I always forget and should not admit, is taking an envelop from the stationary and not mentioning it at the counter that I have to pay for it. I just forget! But the man behind the till normally reminds me. I use to go there, not because of the free envelopes but because it is so empty. Many other post offices do have long queues. This one nobody seems to know about.

This post office is now closedread more