We love Prosper Dog Retreat! We have used the doggie daycare, boarding and mostly grooming. We love…read morethat the small dogs are kept separate from large dogs during boarding and daycare. We love seeing the same faces, so the staff gets to know the dogs. Our pup is happy to go every time. And the grooming is amazing! The details and extra care given is so appreciated.

I just tried prosper dog retreat with my mini poodle. He has been with the same groomer for 6…read moreyears. No issues but she moved away. I took him here to try them out and will not go back. I went to pick him up and it was only supposed to be around $65 for the bath. I went to Pay and it was almost $100. I stopped and asked why it was so much. In such a Nonchalant fashion the front desk said he bit the groomer. No communication was given to me. No explanation of why it was so high, nothing. I asked to speak with the groomer and I asked if he bit her and she just said "well he bit me but never broke skin". There wasn't a mark or anything on her. I do understand there being a policy if something like this happens-HOWEVER no communication at all prior to saying that if there is an incident there Is an extra fee. No communication when he did it. No communication when I went to pick him up. I only knew bc I asked about the price being so high. I could even understand paying a little more bc of this BUT there is no mark and what a steep price to pay for what I'm thinking is my dog snipping at her but not actually biting her. Again, the dog bite isn't the issue-I can own that if my dog did it and even paid the fee but their lack of care and communication about it makes us not willing to go back.

Due to a water line break we have had to board our fur baby. What was supposed to be 6 weeks turned…read moreinto 5 months. The staff is extremely caring, professional and mindful of being a surrogate family during this crisis. I highly recommend K9 Plano to meticulously care for your valued fur baby.

This place is doggie Heaven & the best resort if you love your fur babies immensely. The…read morequestionnaire you fill out is very tedious but I wouldn't have it any other way. Their 2 meals, probiotics, snacks, & any other treats are given routinely. The staff is amazing & made me feel comfortable. They reassured me I could call in at any time because I let them know this was the first time I left them anywhere overnight. My girls were bathed, calm, & looked so happy when I picked them up. Next time I won't be a nervous wreck because I know now what a great place this is. I highly recommend this place!

Zeke absolutely loves going to daycare here! He's excited when we arrive and comes home happy and…read morepleasantly worn out from his day. The staff is friendly and attentive, and I feel very comfortable knowing he's in good hands while he's there. It's been a really positive experience for both Zeke and us, and I wouldn't hesitate to recommend them to anyone looking for a caring and dependable dog daycare.

Digg Pet Resort has been such a great find for us. Birdie goes for daycare and boarding, and I…read moretruly never hesitate when dropping her off. They run a very thoughtful program with temperament evaluations, well managed playgroups, and built in rest time so the dogs can reset. It feels calm, structured, and safe. Birdie is always excited to go and comes home tired and happy. I also really appreciate the option to add a bath before pickup after boarding. We've tried other places nearby, and this is the one we trust.

My dog had so much fun and the staff was so friendly and gentle with him! I can't wait to have him…read morecome back! :)

Due to bad weather recently we took our fur baby Sabrina to a groomer near our home based on a…read morerecommendation from another person. Sabrina weighs nearly 60 lbs. She was larger than the other dogs we saw when we arrived. It was apparent to us the groomer was used to doing only small dogs. When we picked her up we made the mistake of not completely checking her over. When we got home we noticed one ear was longer than the other and her face was not trimmed symmetrically. Needless to say we will not be going back to that groomer again. We have been taking Sabrina to UltiMutts for several years now. Sabrina LOVES JULIE and it is obvious Julie feels the same way. She is due for another groom in a few weeks and we can't wait to see Julie again.

We moved to Plano a year ago and this was our first choice for doggy daycare and we loved it right…read moreaway! Our dog Sugar runs to the door when we ask if she wants to go to daycare! We also tried their boarding service when I delivered my baby and had a good experience as well! The staff is very friendly and Sugar loves them all. I can't recommend them enough!

As a newer customer, I was not aware of all of the policies. When I arrived to get my two girls…read morebathed, they advised their bordatella shots were expired as they required updated Board to tell a vaccinations every six months. They were a couple months expired. I inquired as to why they didn't notify me because they notified me of another vaccination that was due, and they said it was supposed to be automated. It was missed and I was not notified prior to the appointment. It was two days before Christmas with company coming and I was less stranded. No accommodations, no alternatives, no solutions. I asked to speak to a manager and was advised that I could not. They gave me a card with an email address. I requested to speak to a manager so I could get it resolved so I can get them in but was refused. I guess management doesn't want to speak to clients. Icing on the cake is that my vet graciously got us in within 10 minutes of leaving the lodge, and when I called to advise that they were getting updated Bordetella vaccinations and asked if I could bring them back in, I was told no because their bather preferred for all the dogs to be there on time, even though it was them that pushed me out to begin with. I will not be returning simply for the poor, very poor customerservice aspect of their business.

I have been shopping here for years & need to include a 2nd review to try ideally to capture the…read moretrue "Beyond Amazing" level of Service provided with kindness, compassion & desire (while truly accomplishing it!) by them to provide Phenomenal Service especially from the Mgr. Peter & the Groomer Adalia! They are literally "One of a kind" & All other locations & Retail & Food operations need to learn from them! Today was our first experience with the Grooming Service. We took our Sr. dog with spine, hip & Extreme anxiety with nail trims for an attempted trim. We've tried Everything with limited success. However, today, history was made with both Adalia's & Peter's Special Love, Kindness & Patience! Mia's nails were ALL taken care of with help from my Husband & myself. I was overcome with emotion to the degree of crying with Joy! And, to top it off, we exchanged hugs & Thank You's which was unexpected & unheard of in a Service industry! Totally Outstanding & Exceptional Service!!

I have been to this location multiple times, and i have never experienced something as awful as…read morethis. Custom service is TERRIBLE! I would like to clarify it's not everyone, but specifically a girl names Evelyn. My first interaction with her was when i was buying dog food at night. When I went down the aisle, she was sitting on the floor on her phone with a empty dolly beside her. Since i needed to get on the other side of the cart and her, I moved the cart not even 5 inches over and repeated said "I'm so so sorry i just need to get on the other side! Excuse me!" And under her breath she said "You could have gone around.." with a nasty tone. Trying to give her the benefit of the doubt i grabbed the pet food and walked around the store shopping for more items. When I walked to the front to check out, she is LOUDLY talking to another coworker calling my friend and I "b*tches" for not going down another aisle. MIND YOU she was on her phone sitting on the floor and I apologized MULTIPLE times for crossing infront of her. Fast foward to today June 23, 2026: I went back to the same location to buy more items. She clearly recognized me. As I am walking out the store, I looked back to see her making aggressive hand motions with all her coworkers on shift staring at me through the window, snickering with her coworkers and pointing. I could clearly see her mouth the word "b*tch" again. This is insane. I have done nothing to her and have only been respectful with my ONE sentence i have said to her. The atmosphere in there is nasty, and having people work at the store ruins the customer service of the entire place. I dont know what needs to be done, but something should happen. I will not be coming back to this location, but if I need to come back to have a conversation with her, I definitely will.

I've been bringing my 2 dogs here since mid January once a week…read more I have a little Yorkie (4yrs old) who is timid, shy and likes to hangout on her own and not really interact with ppl and other dogs. I have another dog who is a Schnauzer Poodle (3yrs old) mix and is the opposite, she loves to run and play with all dogs. Loves to be held and so n so. I did mention to the staff that my Yorkie doesn't really liked being held or picked up by ppl. she does not know and she might growl but she does it out of fear of being around strangers. When I came and to pick them up they told me she did growl a bit and was shy but that she was coming around as the day progressed and to keep bringing her in order for her to feel more comfortable and not so scared. I've brought her here now 4xs along with my other dog and so far she is doing better and better. I'm glad they are giving her a chance. (Another place I took her to told me she was not allowed back just after the first day because she was picked up and growled at a staff member.) I'm bringing her here to Legacy Dog Resort because I want her to interact and play with other dogs and not be so scared plus it's 3min away from where I live and the hours are great 7am-7pm. Prices are good too, first fog is regular price and second dog within the same family is half off! Oh and they have doggy cameras all around that you can view anytime! I can watch her from work and see them play and just enjoy them being dogs. Facility is clean and dosent smell of urine. Play area outside is big and green with plenty of room to run. Staff is very friendly. Hope it stays the way it is!

BEST DAYCARE EVER! My lab and golden retriever absolutely LOVE spending time here! Legacy helped my…read morelab that is afraid of everything come out of her shell. Amazing staff that adore the dogs . Couldn't ask for better.

Dog-sitters with a heart of gold!…read more Jennifer is the nicest! We've been boarding our dogs here for over 6 years and Hilltop staff have been wonderful with them; they know our pups personalities and take good care of them. One of my pups has been sick and they went over and beyond to locate good vet techs for us. And waived an emergency late cancellation. Also reasonably priced and great outdoorsy set-up in a lovely backyard! We drive over an hour to board our pups here!

My dogs are now both moved on to the happy pain free existence of catching balls and barking at…read moresquirrels but if I am lucky enough to find another fur baby and need to board, Hilltop Kennels is where I'll go! Spotless facility and the owners are kind and caring. Your fur baby's will be treated as if they are their own.