I chose Hotsy because I expected professional workmanship and commercial-grade materials. Unfortunately, that wasn't my experience.
I paid over $1,700 to have my commercial pressure washing trailer plumbed. From the beginning, I discussed having everything connected, including the water supply lines to the tank. When I picked up the trailer, those lines hadn't even been connected. After I brought the trailer back to have them finished, I was charged an additional $165 just to run two hoses that I believed were included in the original job.
I was also disappointed with the quality of the materials that were used. The plumbing was done with basic clear braided PVC hose and standard worm-drive hose clamps. For a commercial pressure washing rig, I expected professional-grade components that would match the quality and price of the work being performed. The materials used simply did not reflect what I would expect from a professional installation costing over $1,700.
To make matters worse, one of the lines cracked before I even completed my first job, requiring me to bring the trailer back for repairs.
When I reached out to resolve the issue, I wasn't asking for a full refund. I simply requested that the $165 charge be refunded, which I felt was a fair compromise. Instead, I was only offered store credit, which wasn't an acceptable solution since I don't plan on doing business there again after this experience.
I don't enjoy leaving negative reviews, but I believe customers paying premium prices should receive premium workmanship, quality materials, and fair customer service. Unfortunately, my experience fell well short of those expectations. read more