Got in early as we left a ship..very accommodating to Bonvoy members!…read moreGot an early check in...upgraded room looking out to the Vatican ... Room with view! Restaurant and bar next door Great food All employees were excellent...that beautiful woman from Jordan I forgot your name...thank you for perfect service everyday!

We stayed 5 days at this hotel…read more It was perfect for our needs. King sized bed and air conditioning. It might sound weird, but those two things are hard to find in Europe. We couldn't go without air conditioning or a king sized bed. That's what resulted with us staying here. Yeah, it's a bit on the outskirts of Rome. It's a 40 minute drive to The Colosseum, and 35 minutes to The Vatican. But I'm fine with that as long as we are comfortable. Very clean hotel. Decent rooms. We got a balcony, which was lovely. They do offer continental breakfast too in the morning. Overall, it worked for our needs. 10/10 experience

It was extremely displeased once I arrived to this hotel. It was nothing like what I saw on the…read moreTravelocity website that advertise this hotel! Consider yourself warned!!! Not only was it far from the center of Rome. But the room had dents & marks on all the walls in the room and the furniture was extremely dated and worn. The phone to call to the front desk was literally on the floor b/c it was only 1 night stand next to the bed. The bathroom was tiny and I'm not even sure how clean it was b/c the lights didn't work! I have never been so displeased & disgusted. It's more along the lines of a motel or hostel than a hotel. Please just do yourself a favor & headache and stay at another hotel.

This has been my preferred hotel in Rome lately - have stayed here 4 times in the last 5 months…read more It's clean, modern and the location is good, with close proximity to all of the sights in the city, as well as the main train station (Roma Termini). Breakfast is included if you're a Hilton gold member or higher, and has a great selection of items. Some of the rooms include a terrace, which is a great feature when the weather is nice.

We spent three nights here before an Eastern Mediterranean cruise departing from Civitavecchia. We…read morearrived and departed via Roma Termini, just a few blocks away. That made the location extremely convenient. The hotel sits a short walk from Basilica of Santa Maria Maggiore, where Pope Francis is buried. Some areas near the main train station are often described as unsafe by Italian standards. We did not experience that near the hotel. Tourists and locals were out late, and the neighborhood stayed active into the evening. Rome is compact and easy to navigate. Most major attractions felt reachable within about 20 minutes by taxi, bus, or rail. We tried to visit the Trevi Fountain at 10:00 pm to avoid crowds. That plan failed completely(see pic). It was packed. Locals eat later than in the U.S., and many parts of the city stay busy well into the night. Restaurants remain open late. A note for U.S. travelers. European hotel rooms run smaller for the price. Even using Hilton points, our room would have cost close to $700 per night USD and felt small. The hotel offers a pleasant rooftop bar and a spacious lobby with multiple seating areas. The buffet breakfast was a solid, comfortable way to start the day. It was included for us as Hilton Diamond members. I am unsure of the cash price. Overall, the location and amenities make this a smart pre-cruise choice, especially for travelers relying on rail connections.

First trip to Rome and we wanted to try to find a hotel that was centrally located to be a tourist…read moreand we ended up booking this particular Best Western. It's located pretty close to the Vatican. From the airport you can catch a van for 50 Euros or you can e-mail the hotel ahead of time to get a car service. Our car service never showed up. Apparently with the time difference and how often everyone checks e-mail, they didn't realize we needed to be picked up. You enter through the doors and infront of you is a staircase that goes up to the rooms, to your right is a sloped ramp to their main sitting lobby. The receptionist is there to check you in. They were always very pleasant to deal with. Check in is in the afternoon so you have time to walk around before hand. They do have a laptop you can use in the lobby to browse the net. They also have free wifi. The codes only last a 2-3 days and then you have to go get a new one. They do have a printer too in the lobby but at the time of our visit, it wasn't working. They do have a collection of music you can borrow in the lobby and they usually put out some snacks and drinks in the afternoon in that area. The very good thing for us American travelers.. free breakfast. Not just pastries.. but they actually had some eggs, bacon, sandwich meat, rolls, fruit, pastries, cereals, water, juice, and they have an espresso bar that they can make you something. That was very nice. Added bonus to this particular Best Western. The eating area is not so big but there are maybe enough to fit 8 groups. It is located behind the lobby and the elevator for the hotel is located right there as well. The rooms are nice. We weren't able to get a balcony but we did open our window to see neighbors across the way. The room had a high ceiling. Very clean design with the wood floors, an open shelving unit to hang your clothes and put your suitcase. There is a safe in the room as well. A small desk in the corner with chair. Drums as our nightstands were cute. There is a mini frig with drinks inside. Charge you of course but enough room to put a bottle of water we bought from the store in there. TV with stereo system on the wall area infront of the bed. Thin blankets for the warm weather I assume. The bathroom surprised us for sure with the blue light and disco ball spinning. Very nice though. Definitely not use to the Rome toilets where it is 2 piece. The first day we flushed it... you could hear the pipes getting very loud after you flush. The next day it started to leak and the sound was getting louder. It was leaking for maybe 2 days. The sound was like that the whole week. The second night we went to bed having showered with cold water. There was no hot water than night or the next morning. They tried to fix it by looking and it but then just telling us not to touch it or move the handle. The bidet was not a pleasant smell at all. It made the bathroom smell like urine the whole time. Also, beware they do use square toilet paper pieces, not rolls! The hotel was okay for the price. It is clean, the staff is friendly... they do speak english but not everyone. Free wifi is awesome. They do have a private car service they can call to get you to the airport for 50 euros which is almost the same price as a cab. Just tell them the day before you leave or arrive. Free breakfast is great. Bed was kinda hard. But with all the walking you'll do... you won't really notice for long. The only major issues were all with the bathroom: noisy pipes, leaking toilet, no hot water for 2 days, stinky bidet

Very friendly and accommodating staff! Wonderful well appointed fun and hip hotel close to the…read moreVatican. Would definitely stay there again.

Extremely disappointing customer service this visit…read more Via the concierge, I had reserved an airport transfer in a Mercedes sedan for 120 Euros. The company sent a 10-passenger van instead of a sedan. A taxi would have been more comfortable, a shorter walk from the terminal, and half the price. When I complained to the hotel, they said the van was the same price as a Mercedes sedan so I would be charged the same. This seemed like a bait and switch to me. Had I known the vehicle would be a van, I would have taken a taxi.

Without equivocation, this was the finest hotel I've ever been so lucky as to cool my heels at…read morewhile I make my way around the world. The bed was otherworldly. The clouds in the Sistine Chapel are not as soft. With a flick of a switch, blackout shades plunge you into darkness. And, in my room at least, the wall could be yanked from its daytime resting place to form a soundproof barrier, protecting you from the possibility of a footfall interrupting your perfect slumber. The views of Rome, from high on your hilltop could certainly be labeled High Renaissance art. The food, facilities, gym, artwork on the walls - there were literally masterpieces decorating the common spaces - everything was a variety of opulence and perfection that I had never before seem, combined into a single ensemble of luxury. Now, my confession: I stayed an extravagant 5 days at the Rome Cavalieri, but it was my employer who footed the bill. The price point was beyond my means at over 700 Euros per night. But, without question, the product was worth the cost. The price of the views also resulted in a bit of an effort to reach the actual city of Rome. We walked on several occasions, but, if you're your own benefactor, a taxi should not break the budget. We shared the lobby and grounds with famous Footballers and the current reigning tennis world champion. However, in those lavish halls and fluffy beds, I gained new motivation to level up, be my own benefactor, and return to the Rome Cavalieri with a reservation under my own name.

Only a few blocks from Termini Roma, this short walk was a perfect home base. Its location gives…read moreeasy walking access to the Colosseum, Palatine Hill, Pantheon, Trevi Fountain and much more. Plenty of shopping, dining and coffee nearby. The room was clean and modern with a fully stocked, complimentary mini bar. Loved the bathroom, the bar upstairs and the breakfast buffet and coffee with Salvatore was a great start to each day. The downstairs spa was a bit small, but enjoyable nonetheless, with steam room, sauna, and simple hydrotherapy stations. All in all this was the best accommodations we had our entire 10 day trip throughout Italy. Will gladly stay here again! The staff, service, location, amenities and facility were all stellar!

I recently stayed at this hotel for a few days and it was amazing. The rooms were very large and…read morevery clean. Plenty of sheets and towels of high quality. Maid service excellent. The bathrooms were spacious and clean and had a lot of lighting and a bidet. Front desk was very helpful for me because I didn't have an extra travel adapter and they gave me one to borrow. The breakfast buffet was excellent and had many options. Would definitely recommend this hotel

Its not every day that one travels to a city like Rome, so when you do the good and the bad are…read moreembedded in the memory of the trip. That being said our stay at the Hotel Pineta was amazing. Every day we would wake up, get some breakfast and cappuccino from the dining hall, and set out on our exploration of the city. Upon our return we would return to our room (very clean room and bathroom, they do daily housekeeping) and rest. Before the day was over we would visit the bar on the main floor. The sommelier, Mr. Massimo would always be there to prepare refreshments for my wife and I. He is always a pleasure to talk to and would be there if we had any questions regarding our stay or general questions about the city. Truly one of the memorable experiences and by the end it was sad for us as we left as we felt we had made a friend . I highly recommend this hotel for anyone looking to stay in Rome and not break the bank without sacrificing the quality of customer service and overall experience. We would definitely stay here again!

My family and I stayed here one night before our departure trip home and I must say the…read moreaccommodations are lovely. The room was spacious and had a balcony which I could imagine using more frequently had we been there a bit longer. Breakfast buffet was pretty good with the typical spread of croissants, pies, breads, cereal, milk, yogurt, eggs, cheese, ham, and bacon. Juice, water, expresso, and cappuccino you can get easily at a machine and have refills. We dined at the restaurant and although service was slow the food was excellent for being a hotel restaurant. My son and I did want to go shopping but there was not too many places close by and the mall we visited was similar to ours back home. Rome is a very busy city so taking a cab anywhere in traffic can get pricey. I would likely not stay here again due to the fact that it is further away from the places I'd like to go (Spanish Steps). But did find the accommodations more than sufficient and the staff was courteous.

Simply mediocre. The rooms were very small, and wreaked of mold and "old hotel." The air…read moreconditioner didn't work too well either. Luckily, the weather outside was cool enough for it to suffice to crack open a window. The beds were old and may have had bed bugs. We woke up each morning with a few bites. It was uncomfortable as well, as you could feel the springs on your back. That being said, the breakfast here (included) was excellent! Perhaps the only thing that prevented me from being completely disgusted with this hotel is the quality of their breakfast (along with the super friendly staff). They have a wide variety of baked good, cheeses, meats, cereal, yogurt, and juice/milk/coffee. The cream-filled croissants with powdered sugar were my favorite. For those not wanting to pay at least €20 to get to any of the major parts of the city everytime, I would not recommend staying here. It was extremely inconvenient to get around, especially for those not from Italy.