Buyer beware! My wife and I had been planning a trip to Italy since COVID. We reserved our room directly through the hotel's website as the hotel appears to look nice - our reservation was made and confirmed in January 2026. In late August 2026 (nearly 8 months later), we received a random mail (which seemed to be spam) from the hotel stating there was a management change and due to a "systems problem" they could no longer honor our reservation but could offer a reservation at a nearby hotel. The nearby hotel didn't have the same location or amenities so we said "no thank you". I understand hotels are worried about unbooked rooms, and that some people may cancel last moment, but that was never our intent and the email was insincere and with a very questionable explanation. The hotel looks nice, but beware if you book that they may elect to cancel your reservation for no reason, requiring you to go through additional searching to find a new hotel, closer to your arrival date, with fewer options available. Shame on this hotel for this practice - "a change of management and a systems issue" .... Come on, you couldn't come up with a better explanation for cancelling our reservation? A brief internet search shows other frustrated travelers commenting on this same practice from Hotel Ungherese.
Excerpt of Email from the hotel front desk, 8 months after a confirmed reservation:
"We have received your reservation at our property for the period from [Month DD] to [Month DD]. Unfortunately, due to the recent change in management, a system issue has occurred that no longer allows us to accommodate you at our property.
We have therefore arranged an alternative accommodation for you and have held a room for you at Hotel Grifone, an elegant 4-star hotel located close to our property.
We kindly ask you to let us know as soon as possible if you would like to proceed with the accommodation at Hotel Grifone, so that we can definitively confirm the room in your name.
You can also visit the hotel's official website to find out more about all the services and facilities available: https://www.hotelgrifonefirenze.it/
We sincerely apologize for any inconvenience caused and thank you for your understanding."
So the hotel looks nice and may be, but when planning an international trip 8 months out, one would hope the hotel would honor a confirmed reservation (I have a confirmation directly from the hotel from January, confirming our stay). read more