Oh my... I do not even know where to begin my review of Hotel Torre Guelfa.
Their hotel staff is as accommodating as a swarming beehive. Upon check in- I was greeted rather rudely and told that my Expedia reservation at the hotel was messed up and the room only had one person registered to it and that there would be an additional charge of 15 EURO Per Person Per Night as a city tax. This was not the best welcome I have received at a hotel but figured it was a local policy in Florence and said OK.
Things only went downhill from there, when I got to the room, I found black hairs uncleaned from the previous occupant on the bed. The sheets are extremely thin, and the mattress was not comfortable.
Don't bother utilizing the "free breakfast" (more on that later); the breakfast is essentially just juice and bread.
The worst part of the experience was during check out. During my last night I noticed a sign in the elevator saying there is a local tax of 2,50 EURO per person, I thought this was rather strange since at the time of check in the staff told me that local tax was 15 EURO per person. So I did some research before going to bed and noticed online they do not have any local tax for 15 EURO and the hotel did not charge a different rate on Expedia for two people.
Understandably I was upset, and at check-out, I wanted to get an explanation of this charge, and I spoke with the hotel manager who rather rudely explained that this charge is mandatory because the second guest would use "extra towels" and was the charge for the "FREE" breakfast buffet. I managed to compose myself at the hilariously ridiculous rationale for charging someone an extra 15 EURO per night. I explained we did not utilize any extra towels for the second guest or use the "free" breakfast. The manager then started to SCREAM AT ME in the lobby and shouted that how the extra charge was my fault because I did not fight it at Check-In and that they would refuse to refund the 15 Euro extra person fee per night.
I have never been treated so rudely in my entire life at a hotel, no matter what the issue is, it is completely inappropriate to yell at a guest on vacation. Luckily, I booked my trip with Expedia and I once I told them this story they immediately refunded me the Extra Person Fee.
As someone who has visited Florence many times, book somewhere else. Florence is an amazing city full of charm with many great places to stay. Unfortunately, this is not one of them. read more