In short, had we not stayed in some magnificent places in Italy, perhaps we would consider Tropis to be an overall ok place to stay. It's a relatively clean, quiet place to sleep, but unfortunately that's all it had going for it (certainly not making it a 4-star hotel).
Here are the details that, individually may not make or break your stay, but together added to our dissatisfaction:
WiFi is VERY spotty in room, if it works at all.
Reception helpful, but requires you to advocate for yourself. Not initially forthcoming with details about hotel (for example, we eventually found out they charge €3, per towel, for use of pool towels. NO free towels?!?; Balcony room means you're staring at the back of another building. Must upgrade €20, per room, per day, for decent balcony view). Knowledge of English by the reception is poor. This causes unnecessary challenges in communications, especially at a hotel that caters to international tour groups.
Dinner at restaurant = below average American catering hall food......leading to gastric issues the the next day. SUGGESTION: Eat in Tropea.....spent less money in Tropea for a exponentially better and more filling meal!
Free breakfast options are tough, not flavorful, and unappealing. Cappuccino machine only partially works.
Shampoo = conditioner = body wash.....all in one bottle.
Clean towels left on reused bed spread. No clean towels found in bathroom. FORGET ABOUT THE "TOWEL ANIMALS" and put the clean towels where they belong!
Shower is the same size as an inside stateroom shower on a US based cruise ship. There is plenty of extra, unused, space in bathroom to make shower bigger.
King size bed = 2 twin beds that separate in the middle of the night (other hotels have figured out a way to avoid this).
Only 1 pillow per person....must ask for second pillow.
1990s era decor, requires SIGNIFICANT updating to be within "4 star ranking"!
Poor lighting in room, no way to increase lighting....creates orange hue on everything.
Checkout at 10AM...
Water in sink and shower non-potable, as indicated on a sign. Must take potable water from breakfast, or buy potable water to brush teeth safely.
A/C settings default to highest temperature and shut off every time you leave room, requiring you to reset.
Pool closed for the ENTIRE afternoon
Sun deck and "garden" above pool closed at time of sunset, found locked with a chain! Stated open hours are 0900-2100.
SUMMARY:
2 star hotel AT BEST
Similar to interstate Best Western in the US read more