I use this hotel while on business in East Berlin. I always leave satisfied. I was told this is a…read more"training" hotel, which makes sense. The staff is usually young, energetic, and I don't see the same faces very often. Sometimes the service can be a little off, or slow, but for the price, I don't think you can beat it. Here's what I love about it: -clean rooms -comfy beds -A/C that works -great food (try the hot wings-as good as if in the US) -bar is modern and comfortable -patio in summer is relaxing -staff really tries -good breakfast -value for money Biggest drawback is probably location vs. central Berlin, but luckily, my business is close by. And I don't speak much Deutsch, but has never been a problem here. I feel welcome.

Worst Service possible. Waited more than one hour for dinner served, although restaurant was pretty…read moreempty. Then took fifteen minutes until the last kid got something - way too long. Meal was served on extremely hot plate (so that waiter could only hold with napkin) and just passed to me - almost burnt my hands. Ordered sparkling water twice and got still water. Plus very expensive for quality of food... :-(

From the owner: Unser Hotel, gelegen zwischen Dahme und Spree, im Herzen der wunderschönen Altstadt von Berlin…read moreKöpenick bietet Geschäftsleuten als auch Touristen eine tolle Übernachtungsmöglichkeit mit 3 - Sterne Niveau - zu bezahlbaren Preisen. Schöne helle Zimmer, ein hervorragendes Frühstück inklusive warmer Speisen sowie ein stets freundlicher sowie verlässlicher Service zeichnen unser Haus aus. Wir laden sie ein und heißen sie herzlich Willkommen, Berlin von hier aus zu erkunden und sich gegen Abend in einem ruhigen, mit Computern ausgestatteten Zimmer unseres Hotels zu erholen. Ihr Team vom Hotel Alter Markt

This hotel is a mixed bag, which I will divide into 2 parts: the room, and the service…read more The room: very comfortable. The bed was great, and the large bathroom had a strong shower. It's well designed and quiet. My TV wasn't working and after one day they replaced the TV with a new one. Casting worked but many chanells (English ones) were habitually out. There's an ice maker on every floor, but no ice bucket. The minifridge was good. Overall I liked the room. The service: a very mixed bag. I called for an ice bucket and plug adapter to be sent to my room. The desk manager advised that they would charge me 7 euros to send me the ice bucket, or I could come down and pick one up. Likewise the adapter, I needed to come down to get it and a 20 euro deposit would be taken. I expressed my opinion that this wasn't in keeping with a 4 star hotel, to which I was shocked to hear "we're not a 4 star hotel, we aren't rated, we're a no-star hotel". I advised that this is not how Expedia sells the property, to which he said "that's up to Expedia". I advised that clearly they had an agreement with Expedia that was misleading, that if the hotel didn't offer 4 star service I would have stayed elsewhere. He and the rest of the front desk staff are uninterested in providing courteous service. As a VIP Gold Expedia member I requested a late check out as a perk, but was charged 30 euros to have the room till 4. After an hour they called and said there would be no charge after all, but the bad taste was already set. Room service is only from 3pm-10pm. Good location, good price, comfy room, mediocre service.

Nice hotel with nice restaurant. Pretty good and clean care…read more I would recommend it to sleep well for business.

From the owner: Biergarten nur zur warmen Jahrezeit geöffnet…read more Veranstaltungsraum zum Mieten Pension Wohnmobilstellplatz Winterstellplatz für Fahrzeuge

Three nights in this hotel were all over pleasant. Spacious room, nice and clean bathroom, soft…read morebedsheets, comfortable chair, table, couch and bed. And I can't forget the receptionist always willing to help with my bizzare issues even during late hours. I only experienced two unpleasant surprises: Incredibly long journey from the reception to my room. Many stairs to walk, even more doors to open. The Cookpit restaurant is not a restaurant - they don't cook there. But the receptionist recomended me an italian restaurant nearby, which was great. (Well, there was another surprise, which made my departure much more adventurous than I wanted - my alarm clock didn't work the last morning, but I suppose it was not a plot of the hotel :)) Note: Wireless internet is not free and there was no refrigerator in my room.

Last year I would have given this place three or four stars, but something must have changed since…read more The excellent breakfast buffet is now sub par. Not even lactose free milk. Employee mentioned that the entire kitchen staff left. Staff seems in general quite indifferent, after another guest had taken our do not disturb card from the door over night, a request to the staff to replace it was taken but never acted upon. And what's up with no towel racks in the bathroom? And no convenient place to hang a jacket? Mattress and pillow quality average, I've had much better. Also avoid rooms in first floor. Some of them are only accessible by taking the lift to third, then walking over and down two flights of stairs in another part of the building. I'm definitely taking this hotel off my list of places to stay.