This hotel is a mixed bag, which I will divide into 2 parts: the room, and the service.
The room: very comfortable. The bed was great, and the large bathroom had a strong shower. It's well designed and quiet. My TV wasn't working and after one day they replaced the TV with a new one. Casting worked but many chanells (English ones) were habitually out. There's an ice maker on every floor, but no ice bucket. The minifridge was good. Overall I liked the room.
The service: a very mixed bag. I called for an ice bucket and plug adapter to be sent to my room. The desk manager advised that they would charge me 7 euros to send me the ice bucket, or I could come down and pick one up. Likewise the adapter, I needed to come down to get it and a 20 euro deposit would be taken. I expressed my opinion that this wasn't in keeping with a 4 star hotel, to which I was shocked to hear "we're not a 4 star hotel, we aren't rated, we're a no-star hotel". I advised that this is not how Expedia sells the property, to which he said "that's up to Expedia". I advised that clearly they had an agreement with Expedia that was misleading, that if the hotel didn't offer 4 star service I would have stayed elsewhere. He and the rest of the front desk staff are uninterested in providing courteous service. As a VIP Gold Expedia member I requested a late check out as a perk, but was charged 30 euros to have the room till 4. After an hour they called and said there would be no charge after all, but the bad taste was already set. Room service is only from 3pm-10pm.
Good location, good price, comfy room, mediocre service. read more