This hotel is stunning! The staff is really professional. It is a wonderful place to have a coffee…read moreor tea break. The menu is pricy but it is a highly rated international hotel, so that makes sense. I went early in the morning and enjoyed tea and coffee with my family. The setting is incredible and it was quiet and peaceful.

What a fantastic experience this grand hotel was - from check-in to check-out. We were here for a…read morespecial wedding anniversary and they treated us more like loving family than guests. To say the service was 5-stars would not be giving the whole picture. It was relaxed, charming elegance with many small kindnesses adding up to a very warm happy experience. And the food was other level. We were fortunate to dine at Cheval Blanc and it lived up to its lofty reputation. A definite "wow" experience. But the hotel cuisine at lunch and even breakfast was also top-level. There are windows into the kitchen in the hotel and you can watch the chefs (including renowned chef Knofl) hard at work performing their craft. All of this does not come inexpensively. This is a 5-star hotel and Cheval Blanc is a 3 star Michelin restaurant. So you will have to spend some money for the experience. But there are many expensive experiences that do not live up to expectations. This one does and, in fact, exceeds them. Note: this hotel is part of the Amex Grand Hotels program which provides a room upgrade if available and a 100 Swiss franc spending credit in the hotel.

Great location! Fresh, clean, modern boutique hotel with 4 restaurants in a great shopping and…read moredining neighborhood ready for postcard quality pictures around every corner. Staff are attentive without being intrusive multi-lingual and helpful when asked. The rooms are tastefully appointed with lots of nice touches like complimentary slippers, green water and toiletries, and an espresso cup machine and both sparkling and spring water bottles chilling in the mini fridge when you arrive.

Friendly people, big room, clean, have us a cocktail, great location. Everything was perfect!read more

I've never been to a hotel where I was left feeling so abused before. I'm not sure if this is just…read moreSwiss hospitality or if the attendants at the hotel are particularly rude but it wasn't a terribly nice hotel stay. The ladies at the bar were lovely.

We loved Basel and had a great stay! Central location and walkable to many sites and cafes…read more Sprüngli (chocolate shop) was a 2 min walk from the front door. Celine was incredibly helpful with getting us acquainted with the area, providing local recommendations, arranging transportation and even offered the hotel wicklefisch to float down the Rhine (highly recommend, especially if it's warm out - it was perfect weather when we went). We also really appreciated Daniel and Ivan for giving us good recommendations, being very attentive, and kind. Did not know what to expect, as we had never been before, but Basel was one of our favorite visits. Would definitely come back again for the great service, cleanliness and convenient location.

SO GREAT! We stayed in Basel 2 nights before our river cruise. This hotel was one of the cruise…read moreline's preferred hotels. The location is GREAT. Right next to a Coop if you need to buy anything, The bus is just a few feet away. You are walking distance from the Marktplatz and the Events Center. Maurice was so helpful. He gave us coupons for the bus, a bus tour and info on how where to take the bus. The rooms were great. Plenty of space for 2 adults. The bathroom opens with 2 sliding doors. So I hope you are comfortable with your room mate. =) You will need an adapter if you are not from the UK and want to charge your devices. The breakfast buffet was wonderful. Plenty of selection and service was great. Fresh juice, lots of tea selections and yummy coffee. Would definitely recommend this hotel.

I booked this hotel because it got good recommendations and ratings and they had air conditioning…read more They do not have air conditioning comparable to the United States and my room is warm and I am very uncomfortable. This was extremely misleading and we are very disappointed. The hotel is lovely and the staff is lovely, but the room is a sauna

Recently updated rooms. I payed 195.- CHF a night. It's right next to the SBB central station…read more Rooms are nice and clean. Staff friendly. Nice little breakfast buffet. They provide free WiFi and Mobility Pass (public transportation). Downtown with lots of restaurants, bars, movie theaters and shopping is in walking distance.

The Swiss are known for hospitality, and at Schweizerhof,…read morethat`s their specialty! The rooms: nice and big, and a treat of morokopf, English news channels, a giant shower tops it off! Breakfast was fantanstic, birchermüsli and fruit, breads, laks, and cheese, fresh coffee to suit! It`s right next to the bahnhof, and the tram station, after a night at Schweizerhof, you`ll be filled with jubilation!

This hotel is the perfect balance of location, price, ambiance, and staff attentiveness…read more Location: It's very near the train station and therefore near numerous bus lines. The train station has a TI so it's a great stop to ask questions and get directions on which bus to take. Price: It was sub-$200, big and clean room, breakfast included. Oh, oh, the mini bar is FREE!!! What more can I say? Ambiance: This is the boutique hotel category. Very charmingly decorated throughout. The breakfast room is simply beautiful. Staff: We arrived early and knew it's too early to access our room. The front desk tagged our luggage, checked us in, gave us the Basel cards, and when we returned at end of day, picked up our keys, and our luggage are magically in our room. They don't do the cheesy American thing where they waited till you are in the room, so the staff will wait for a tip. Love that about Europe! About the Basel card, this is a freebie that all hotels offer their guests. (Not sure if it's a limited time thing) Free public transportation, including the bus to the airport(!), and 50% off many museums! I highly recommend this hotel to anyone visiting Basel.

Did a search for a hotel near the Basel train station and this hotel came up so, we decided to try…read moreit, and I am SO GLAD we did. Awesome eco-friendly hotel ( tip - all the organic snacks and beverages in the mini fridge are complimentary :). They offered us hot tea upon check-in, which was great on a cold Dec day. The room was great with a window you can open for air. The included breakfast was more than adequate. There is also a private sauna you can book, but I didn't try it. What makes this hotel top notch, however, is the staff - very polite, helpful and professional. They also helped us with our train tickets and held our luggage before check-in so we could explore the area without the added burden. Highly recommend!!! 5/5

Location location location! Easy to walk to restaurants, nightlife and sightseeing locations. In…read moreaddition, public transportation is right out the front lobby. The hotel common areas and rooms, nicely decorated and updated. The hotel staff were all very nice in general. Amenities all good, gym, water stations and restaurants. My friend and I stayed 3 nights and 4 days in mid September. First night we arrived in the evening, check-in was flawless, staff was very friendly and informative. Our room was fairly big, nicely decorated, hardwood floors and it felt clean. The bed comfortable and the air conditioning worked well. There was a coffee machine, mini refrigerator and safe. Bathroom were nice but tiny. The Gym was good, plenty of towels, a water bottle filling station, disinfectant spray and paper towels. I saw a lot of early morning swimmers walk through the hallway from the glass window I was biking from. We had the breakfast buffet every morning before setting off to sightseeing. The breakfast selection was perfect, cold meats, cheeses, hot dishes along with a large selection of breads, pastries, plenty of coffee machines and juices, couldn't ask for better. I would definitely stay here again.

This is perhaps the worst hotel I have stayed at in modern history. They checked us in late without…read morean apology or a comp. They were unable to help with reservations or advice on someplace to eat nearby. they gave us incorrect so we can make reservations for ourselves. The Wi-Fi barely works. We kept having to go down and have them help us. well, the room was clean, so I'll give them that.

Most rude restaurant I have encountered in Switzerland. We were four of us , friends meeting in…read moreBasel after 30 years. We asked for a table and ordered a few drinks. Then as we were talking one of the waitresses came and told us that we should not be hanging around if we don't want to have dinner. And we had clocked a fairly large check with drinks and water (yes water is also not free). She told us if we wanted drinks then we should have sat at the "other" tables. By the way at least 5 tables were just empty. Basically take your money serve you drinks and ruin your evening by saying such stuff. Many other great places in Basel. DONT GO TO KRAFT

The breakfast buffet was fabulous. I honestly do not remember ever experiencing kinder staff at a…read morehotel. I love everything about this hotel, it is clean and amazing.

The breakfast buffet was fabulous. I honestly do not remember ever experiencing kinder staff at a…read morehotel. The room was fine and I slept well. My view in the room was not spectacular.