It was the worst hotel room I have ever been in. I could smell the room just walking up to it. The door had a No Smoking sign but it smelled so bad I started feeling sick within a few minutes because the smell was so strong. The lady at the front was so rude and honestly a bitch. The number of people loitering around the parking lot seemed sketchy. A terrible experience. read more

My family booked the IV Private Lounge for a Birthday Party. Christine was very helpful and the experience was great. My family and friends had a wonderful time. I shopped around for a while before making my decision where to have the party and I must say this place was very reasonable. The IV Lounge was clean, comfortable and stylish. We stood in a honeymoon suite for two days and the room was clean and comfortable. It could use some updating, but overall it was a good experience. read more

This place is disgusting! It's literally falling apart. It shouldn't be a hotel but rather a motel or less. The bathroom walls were literally falling apart, carpet was disgusting, writing on the walls and why the hell is there hole in the wall???? I totally regret spending any money in this place. Not what it adverses at all but I had no other place to sleep. I hated the fact that this place had no refrigerator or microwave. Nothing! I have a toddler who drinks special milk and needs refrigeration for it. If I'm paying over 100 dollars for room why the hell wouldn't it at least have a fridge? I've seen motel 6 with microwaves and mini fridge. I seriously feel this hotel is robbing! Please don't waist you're money!!!!!!! read more

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Decided to give them another shot, huge mistake!! This time was way worse than first... I found a patch of mushrooms growing from baseboard in the bathroom!! This obviously tells me there is something going on behind the wall; and that housekeeping is not doing a good job if the mushrooms got big enough for a customer to see!! There were not enough towels or washcloths for the amount of people staying in room, the front door was not fitted properly. We had to lift up on it, use our shoulder with weight of body to shut it. The walls were filthy and the wifi sucked!! As with the first time there was not a manager available to speak to... The front desk staff was a little more friendly than last time; as they should be in a situation like this. We were offered a refund. Don't be fooled by the pictures on the website!! I would give them a negative rating if I could!! read more

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Excellent!!! Nice friendly staff members. Well maintained, nice and clean. Great place to relax, well secures and quiet. Their restaurant and bar are a great place to enjoy great food and/or drinks. Great place to celebrate any special event. Will definitely come back. read more

Hotel Saddleback - Relaxed - Hotels Near Me - Norwalk, California

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Y'all got roaches in building 6. Room smells like cigarettes. Whole place look like the projects crackheads in the parking lot. Tv don't work and you only have 20 channels. No ice machine near me had to walk from one side of the property to the other. I just payed $100+ to stay at my baby mama crib. read more

BED BUGS!!..We only stayed in this place for one night. The problems in checking in, room status, location and parking problems were nothing compared to what my wife and I experienced the next morning. My two hands and before hands and my wife's back and shoulder had broken out in HIVES. I am reporting this establishment to the competent authorities for health department check. If you have to stay in this horrible place cover yourself from head to toe, as the insects they grow inside their rooms, may get to you as they got to me and my wife. Be careful with children as their skin is generally, more sensitive!! read more

I just had an event for my Daughter who is turning 18. I looked and toured every facility within a 15 mile radius of Norwalk and I am telling you that if you want an amazing experience with a reasonable budget, this is the place to rent. Christine, the manager was amazing. Worked out a wonderful deal, helped us pick out the linen and colors as well as the choice of food. The food was included in the cost as well as soda and coffee, all gratuity and taxes. Extremely reasonable for what they offer. Other venues wanted you to pay for your own Caterer and tips were not included in the price. Plus they were very restrictive. Also, Hotel Saddleback was more than $2000 less expensive than the other quotes. The room hall looked amazing. The lighting was beautiful. The staff were amazing and helped us with any needs we had. Also, they give a wonderful discount on rooms for guests. They gave us more than enough time to set up. Don't fall for the negative reviews on here. We were there for 3 days and I already know of 3 guests who are going to have their future event there. The hotel rooms were large, very clean, and reasonably priced. And they were the location where they filmed the movie National Lampoon with Chevy Chase. read more

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The housekeeping is doing very little upkeep to the rooms to keep them decent if they actually clean you'll see the long term life of the place. But they're doing enough to rent the room making up the bed, vacuum and change the towels. Like spray down the showers with bleach or tilex prevent mold it's nice (shoulder shrugg) anyway it's decent my bf did kill a roach . read more

Lobby is beautiful and clean. Our room is located near the pool where vacation movie was filmed. checkin process is fast although we arrive after midnight. Room is big and clean. Front desk is friendly and helped us booked taxi service for Disney and gave us information about the area like nearby restaurants. No free breakfast. definitely coming back to this hotel if we are in los angeles area. read more

ZERO STARS and I haven't even stayed here. Nor would I want to. We're Saddlebacks neighbor.. our side of the shared street is quite wide and very calm and relaxing, no issues.. and I CONSTANTLY have to call the sheriff's station, not just because the noise, no.. but because of the Fights that break out in this trash hotel. Full on fights, battles, drugs, and SCREAMING.. NON STOP SCREAMING as if someone is being murdered (probably are), and hotel staff does NOTHING to stop it. For Christ sake you have guests in this hotel. And I'm 100% certain that they place just the colored people towards the back of the building. Believe me, we've noticed.. light skinned guests are in the front walking around the walkways, and every. single. time. ALL the blacks are put in the back two structures right next to the parking lot next door. We in the neighborhood can hear this trash hotel as if they are right in our homes because of the echo, and screaming of course.. Hotel Saddleback either be considerate towards your neighbors and GUESTS, or something will have to be done. ZERO STARS DON'T STAY HERE read more

Customers service was absolutely horrible to say the least. We tried several times to get in contact with the event planner to get prices on a company Christmas Party. Christine Gutierrez (the event planner) could not be bothered and when she finally returned my calls and emails she answered only with "our minimum banquet starts with 100 guest" even though their website clearly states that they have rooms that accommodate 40-400 guest banquet style. Our business and money must not be needed at this location. Just happy that I found out now instead of when it was to late. Don't waist you're time here, it's not worth it! read more

I was a little apprehensive staying here, but Im glad that I did stay here. The security guard, Daniel, is so helpful and polite. I deactivated my key on more than one occasion and even needed towels late at night, he was more than happy to provide me with everything I requested. He went out of his way to make sure that my stay here was pleasant. Also, I noticed that he makes sure to walk around all areas of the property, this made me feel really safe. The front desk employees are great as well. Overall great place to stay, comfy beds and clean rooms. read more

I want to thank Melissa at the front lobby thank you for everything you have done for me as a costumer. She has been great since the first moment i step foot in her lobby. She goes out of her way to make sure the costumer is happy. She provide extra good costumer service. Ask for Melissa she will make it quick and easy for you. Once again thank you Melissa read more

I love this place me and the got married here and still come the club Cristine and her husband are the best read more

Hotel Saddleback - Hotels Near Me - Norwalk, California

Close to major hwy. Sketchy neighborhood, @ times sketchy guest's, property is dated. If you have business to take care of in L.A. this spot is pretty centralized as far as geographical. Other than that I would not recommend that you bring your family to this location. 3 stars for being logistically friendly, other than that there's nothing more to say. read more

I was surprised to see the rating for this hotel because I had a wonderful experience here on our way from Disneyland. Me and my husband had no problem finding parking in their big lot, walked into the beautiful lobby, and checked right in with the help of a friendly front desk staff. Our room was spacious and clean. We both slept very well without any disturbance and they even had vending machines for our late night snack cravings. Yelp users need to give this location more credit. What is there to complain about? read more

The front desk associate was awesome! She was very helpful with problems I had! Her name is Marilyn Merazz! She saved me a lot of trouble! Thanks Marylin! The room is good and spacious! Tv is small but nonintrusive! read more

We were looking for a venue for our moms birthday Party with plenty of parking, good food, wonderful people and a good price... And this was the place.. Everything was great good food, drinks and the staff were awesome..the halls are nice and big.. They even give you reasonal prices for you and your guest to stay at there hotel.. They provide just about everything all we had to do was bring our centerpieces and dj and we were set I would recommend this place. read more

I stayed there for one night and the hotel itself was pretty nice, but the cleaning service stole my laptop charger. And now they are claiming they don't have it when that was the place I know I left it. I called an hour after checking out. I've gone up there and called and everytime the person I talk to gets an attitude but I know I left my charger there. read more

My boyfriend and I originally planned to stay somewhere in Anaheim on our way to Disneyland but we decided it was getting late so we started looking for hotels nearby. We exited off the 5, parked, and just walked in without a reservation. The front desk agent was really friendly and helped us get settled in our room right away for a very good price. Even my boyfriend with super OCD was pleased with how clean and well organized the room was. We had a good experience here and we'll definitely be back. :D read more

Okay where do I start. I reserved room last week, came form Stockton on business. I'm used to the Hilton, or Westin type hotels, and I knew something was up when I noticed 3 of the 4 gates have pad locks on them. So I found the entrance, walked into the front desk, well I was really concerned now, the female at the front desk was smoking, and it smelt like urine. I got my key card, went to building one, as I walked to the room to get on the elevator there were 30 trash bags that smelled like death, I got into the elevator, smelled like urine, and the floor was sticky. I was in a nightmare, got to my room, opened door, and boy... There are stains on the side of the mattress cover, roaches. I took my key card to front, and left. Checked into Hilton. This place is so disgusting, spread the word! read more

I had my wedding on May 12,2012. My #1 priority for look for a venue was definitely "a do it all location " Guest House Hotel was nothing but over all FANTASTIC . From the moment I Set up my appoint until the day of my wedding I received great service . I had approx. 300 guest at my wedding ,I received great compliments about the food, decoration and service . I loved that fact that I didnt have to confirm anything (Christine -event coordinator ) keep me posted all the time . All I need to do is make sure my cake was delivered , centerpieces were done and music arrived . Guest House hotel made my wedding memorial event . My family & friends are still telling me that it was a beautiful place . Not to mention beautiful lighting and outdoor sitting area with water fountain . The service at the bar was great many variarty in alcoholic beverages . They also provided me and my husband with a complimentary room which was great . If you are looking for a " NO STRESS " location then Guest House Hotel in Norwalk is the place, specially for weddings . 10 STARS !!!!! HIGHLY RECOMMENDED !!!!!!!!!! read more

My coworker held his wedding reception in one of the event halls here and we had an incredible night. Great music, delicious food and an overall awesome experience. The main hall was plenty big for the 300 or so guests at the party. The decor and presentation of the hall was nicely done. Service was excellent and food was surprisingly delicious (especially that steak). After about a dozen buckets of Coronas throughout the night at our table alone, I'd deem the night a success. I'll definitely check this place out if I ever host an event. read more

I was here for a buddy's wedding on May 24th. To be honest, my feelings for the venue was just "meh". All the construction going around the hotel and the outer looks of it wasn't very appealing. I was judging a book by its cover, but I had no other choice to open up the book (I wasn't gong to just walk out of a friends wedding bc I didn't approve of the cover). Then the positives started showing up. The parking lot is HUGE and there wasn't going to be any problem parking my vehicle. Going to K-town LA on a daily basis, seeing limited parking and paying $2-3 to forcefully valet a car can be a bit annoying. As soon as I walked in, I saw a few snap shots of National Lampoons, Vacation starting Chevy Chase. This venue was a landmark. Making myself to the Ceremony spot, it wasn't the most extravagant since the pool was on the backdrop and all, but with lovely flowers and nice clean white chairs along with nicely kept landscape all matched well. Again, not expecting much, I entered into their banquet room. WOW. It was beyond expectations. The LIghting, Atmosphere and the Vibe it was giving out was amazing and it was very spacious as well. I was most amazed when they had a carving station at their buffet line. Fully roasted Prime Rib baby! I mean, its no Lawry's but it was better than some of the Vegas Hotel buffet's Prime Rib. I really enjoyed the fact that they offered an ice cream station as well (My buddy has a sweet tooth and he INSISTED on having an ice cream station). Overall, this place seemed to have spent many $$s on their banquet room / bar area. Don't let the exterior of this place turn you away. This is a landmark and a gem, when it comes to their banquet room. my 2cents read more

this hotel is HORRIBLE!!! My husband and I stayed here while attending a wedding. We got in pretty late from the wedding put the do not disturb sign up and sure enough the next morning house keeping showed up at 8:30am. They came back 3 more times within the next half hour until we told them to leave us alone. Yes, the do not disturb sign was up the entire time. When we went to complain before we left, the lady at the front desk would not let us speak to the manager. I would NEVER RECOMMEND THIS PLACE TO ANYONE!!! HORRIBLE SERVICE!!! read more

This place does not even deserve a star at ALL. This has been the absolute most horrifying experience I have ever encountered in a hotel! Where do I begin... First off, on Oct. 3rd, 2017, I decided to celebrate my birthday at a nearby restaurant and continue the night with my girlfriend after at this hotel. We arrive at the hotel at 12am, we begin to play music at a moderate music level. The problem begins shortly after - A security guard approaches our room, and enters our room without any given permission. We are bombarded and shocked with someone we did not know entering our room saying, "You have to lower the music!" At this point, I did not know what was more effective, the music level or the fact that an old security guard just entered my room. My girlfriend and I completely felt unsafe at this point. However, this is NOT yet finished. I tell him to please go outside, which he does. Then, I approach him asking why he entered my room. His first instinct, in front of our room, was to take out his taser gun. WOW! At a hotel? Where is the hospitality? -- Second, my girlfriend and I go outside after this, and decide to smoke a cigarette to ease the situation that occurred. We are outside trying to figure out what in the world just happened?! Third, at this point, we have already checked out of the place. Our $100 deposit was not refunded to my girlfriend's card. I call the front desk, and MARY LU answers. Mary Lu who claims to be the supervisor/manager of this location. However, she does not know how to address the situation or even apologize for what occurred. I speak with her, tell her my incident, and she goes on with the following accusations: "You were having a party. You were smoking inside the room. You had 8 friends in there." LIES! LIES! LIES! This lady did not know what she was saying. I asked her, if she had any evidence of this, she said, "No, but that's what they told me." I asked again, "When did you see 8 people come in my room when you can clearly see who comes in through the front desk + cameras?" She said, "I don't know, that's what they told me." AGAIN, she is referring to someone else's accusation, and considering it true. THIS WAS ALL FALSE. It has been 2 weeks, and nothing. I am currently trying to fix this problem with them, and they refuse to talk to me. THIS IS THE WORST PLACE YOU CAN EVER STAY AT. MARY LU, I REPEAT, MARY LU has no hospitable experience and should not be at a Hospitality Management Level. She is not the adequate personnel who knows how to address a situation and solve it. read more

I had my wedding there in August of 2012 & it was perfect! The staff was great the food was awesome & the banquet hall was beautiful. Thank you guest house for making our day so special!!!! read more

Booked my birthday party there and the staff was very easy to work with. They went out of their way to make it a special day and I would recommend this venue to anyone looking to accommodate a large party. Food is fantastic and ample parking which is always a plus! read more

Stayed here for the weekend with some friends. The rooms are big but old and worn. You might want to check the room out before actually staying there for the night, we found cockroaches in one of the rooms we booked (rm 2210); i was taking a nap and felt something crawling on my arm and when i opened my eyes i saw mr. cockroach sitting on my arm staring at me. They were nice enough to move us to another room once we brought it to their attention but I think i'll stay somewhere else next time. read more

The hair dryer look like it had fly poop on it , the shower head hair in it. Yep says my saying is short, I don't know what else to say. The only reason I'm staying here because the company pays for it. I would not pay for this room read more

Hotel Saddleback - The hair dryer looks like it had fly sh#@t, there was hair in the shower. The place look like it had not been cleaned - Hotels Near Me - Norwalk, California

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WTF did I do! So for whatever reason Expedia has this place ranked as a 3 star and I trusted it even though the pictures and neighborhood was not great. It does have free slow WIFI and free parking. The room was decently clean but the bed was stiff and misshaped . The pillows were flat and the TV is probably older than 20 years. The AC worked but had a really moldy musk the whole time. The first night I had neighbors having the loudest sex ever the whole night! The walls are super thin. I almost left in the middle of the night and toughed it out. For some dumb reason I stayed the second night because I had already paid and my neighbor that night snored so loud I wish the people having sex were back. DO NOT STAY HERE!!!! This may be the worst hotel I have ever stayed in and I have stayed in probably 1000 hotels in my life. read more

I stayed for the first time at the saddleback hotel in Norwalk I put the room through priceline.com and got a great rate. upon check-in I was greeted with a friendly staff who is very helpful I hotel is humongous and I had no idea even existed the inside was very classy with a nice bar and restaurant and several banquet rooms. I had a small issue with my debit card and the hotel manager Dawn steps right to the plate and made sure I was a, accomodated. many of the service industry hotels nowadays lack that personal touch what's a saddleback hotel in Norwalk definitely possesses it. read more

We stayed here cause we attended a party. It was cool cause we had a great time and we did not had to drive home. But the reason why I give it a 2 star is cause we found 2 roaches in our room. That's pretty gross. Please spray your rooms our room was 2104 read more

WARNING!!!!! HOTEL WILL CANCEL YOUR RESERVATION RIGHT UNDER YOUR NOSE!!!! My boyfriend and I got Knotts Scary Farm tickets for the weekend, so we figured lets make a little get away out of it. We made reservations weeks ago to find that after a 2 hour drive from the valley after work, our hotel has been cancelled! Not even so much as a phone call! To make matters worse, the girl working the front desk on 10-14-16 around 6pm was so rude and unhelpful. Girl: Get a desk job and fast!!!! You really suck at talking to people!!!!! Never again will I even attempt to spend my money here! I will tell everyone I know about this experience. This hotel just runs bad business in general! read more

Crap-hole Central!!! My Wife, children and I attended a "30 year high school reunion" at this hotel since they have a party/banquet room and we also needed a place to stay for the night. Everything was AWFUL and embarrasing!!! The bed in the room was a joke with nothing but "sagging section", the television was old, cheap and the reception was nothing short of a fuzzy reception on all channels! NOW FOR THE PARTY.............AWFUL FOOD AND AWFUL SERVICE!!!!! BELOW LOW-CLASS STANDARDS!!!!!! They offer what they like to call "breakfast" in the morning..............DISGUSTING AND EMABARRASING!!!! Breakfast consisted of half-cooked scrambled eggs, half-cooked potato wedges and the greasiest/shriveled sausages imagineable. NOW, I know this place is "only" in the $60-$70 range but..........I would have MUCH RATHER paid more for a decent nights sleep and a little morning meal that doesn't have me sitting in mutual embarrasement with our friends. I too wish I woulda' checked the "Yelp-reviews" prior to going to this place.............I WOULD HAVE STEERED VERY CLEAR AND WE WOULD'VE FOR SURE HELD A PARTY ELSEWHERE!!! GO SOMEWHERE ELSE!!!!!!.............YOU HAVE BEEN FORE-WARNED!!! read more

The hotel is advertised as a 3 star hotel, when it's barely above a 2 star. The room is older, the walls and baseboards are FILTHY. The bed was super firm, it felt like a wall of concrete with a blanket around it. The internet doesn't work AT ALL. The people at the front desk kept saying "oh it just went out today". No! It doesn't work at all lady. Then the room above my room sounded like they were building a skate park or running a track meet. It took the front desk 20 minutes to send someone to address the issue I had to threaten to call the cops. I'm not the pickiest person but for this hotel to be advertised as a 3 star is misleading. I've stayed at 2 star hotels nicer than this. Do not stay here if at all possible. Save yourself. Seriously. read more

Blood on walls and furniture !!! My boyfriend and I have stayed here 3x before , first time here was nice . Was put in the 4th building bottom floor . No complaints just the walls are pretty thin and so are the floors from upstairs you can hear people walking .. no microwave and no fridge . Decent sized room . Second time stating we were put in a different building bottom floor .. noticed roaches in our room! Decent sized room and clean besides seeing 2 small roaches in the bathroom and on our night stand table . Gross . Third time staying was actually tonight . Arrived around 11pm . Building 5 room 5733 or something like that . we took the elevator up and noticed almost all the rooms on our floor were empty because the doors were wide open and they looked trashed like people had checked out and the rooms had not been cleaned yet . The minute we walked in it was a big suite .. which was nice ,and bigger than the rooms we had stayed in the first two times . BUT , one thing that I sensed as soon as I entered the hotel room was this uncomfortable feeling all over my body . I ignored it but turns out my bf was having that same uncomfortable feeling . Second thing was the room looked off . All the furniture and chairs were pushed into the corner and one of the sofa foot rests had blood stains all over it . I thought maybe someone was having sexy Time on it while on their period or something, I have no idea . I hopped in the shower and when I came back out my boyfriend had a scared look on his face and pointed out BLOOD SPLATTER and a bloody finger print on the wall to the upper left or the bed frame . Something I wouldn't have noticed if it wasn't pointed out .. only because it looked like it has been freshly painted but they did a lazy job of it . Other things I noticed were staples in the ceiling and tiny holes in the ceiling that were in a pattern. at this point we were both freaked out and he ordered me to pack my things ASAP and we needed to get the hell out of there . When we told the front desk lady what we saw she didn't even look phased and offered us another room . Really ?? We left and that eery uncomfortable feeling followed us all the way home . I don't even want to know what those blood stains were from especially blood splatter and big blood stains on the cushion but I'm never going back there again . Something def evil happened in that room read more

Do not stay here!!!!! This was booked through a travel site as a bundle with the flight the travel site gave it four stars btw. When we arrived and saw the room I immediately went to the front desk and explained that there is no way we can stay here. The beds are hard you might as well sleep on the floor. the carpets are disgusting and stained, there is hair in the bedsheets and the bed sheets are stained. Honestly I would rather sleep in my car then in this motel! The only saving grace was the girl at the front desk Marilyn. She was very polite, professional and this place doesn't deserve her. As well the staff informed me that a lot off people leave as soon as they arrive because they are disgusted by the rooms. If I could give it no stars I would!! Just be warned don't make a mistake with this place and ruin your vacation or business trip. read more

I stayed here for 5 nights with a group of friends and this has got to be one of the messiest hotels I have ever stayed in. Literally all the amenities in the room are broken/not operational; the blow dryer doesn't work, the outlet it's plugged into is out, the fridge doesn't work as well, etc. There also aren't many outlets to use to charge your phones and other electronically devices. The beds squeak like crazy and the pull out couch had so many stains on it. My friend and I were concerned about the possibility of bed bugs so we took the initiative to flip the mattress to take a look (reluctantly the was none). Not to mention, the hotel was installing new furniture in the rooms so the first night/morning was extremely disruptive due to the loud trucks and slamming of heavy furniture. Only giving this place 1 star because the room was free, I guess you get what you pay for. read more