Well, we were stuck. I had my grandson out at one of his favorite arcade places and my piece of…read moreutter junk new Tesla blew a tire. We were an hour from home. Now, to get another tire, filled with foam and there is no spare at all, that takes hours and hours. You can't just call someone local to get one. You have to call Tesla and it is a nightmare. Rant over. The Double Tree was right there it seemed so we went in. Thankfully we carry TO GO bags in case I get too tired to drive or just want to stop. We walked in and it was hot outside. The front desk I think knew I was livid and kept me calm and they helped me. They were great. We were able to get a room right away. We had no reservations so the price I thought was high for a hotel that needs a refresh, but we were trapped. No matter, our room was small, but super clean and all I needed was there. We even used the pool and it was great with some nice seating. They have an eatery right there and we had both dinner and breakfast there and it was great and the staff was wonderful. The only reason they have a 4 and not a 5 is because it is time to refresh the place, but the staff is a solid 5. They were great to us and if we are near again we might go back there, this time with a reservation.

I was in The LBC hanging with the Homies!!!…read more Since Most Of Us Are Out Of Towner's !!! We Stayed At The Double Tree by Hilton !!! When I Checked In The Cute Latina Girl working the Front Desk, Hooked me up with Hot Chocolate Chip Cookies and some Bottles of Water!! My Room Was Nice And Clean And it had a King Sized Bed that Was Pretty Comfortable!!! The Bathroom was nice and Clean!! This is a Baller On A Budget Approved Establishment!! I keep My Pimp Hand Strong!! Number 34 on the list of the top 50 most prolific Yelp Elites of 2025!

I was ready to give this location five stars based on my recent stay for five days…read more The staff were friendly and helpful. The hotel does not require an outrageous deposit which, unfortunately, has become so common at hotels. The pool and spa are clean and warm, The cleaning however needs more attention, because I discovered a condom wrapper on the floor next to my bed in my room. This should not have been missed by the cleaning crew as it was lying in plain sight adjacent to the bed. So unfortunately I need to leave only three stars not 5

Booked the room for just one night and wasn't to happy. Check in was fast and easy but when driving…read moreto the room we weren't so happy. There was a bunch of hair all over the floor, food crumbs all of we the floors and counters, bed skirts were all dirty and bed were very hard. If you have another hotel in mind I'd try that out if I were you.

Shot out to Ashley M for outstanding service!…read more We're usually used to staying at some of the larger Marriott brands, but we decided to stay here for one night (3/15/26-3/16/26) since we just needed a quick getaway close to home and it ended up being such a cute little hotel. The room was clean and comfortable, but what really made our stay stand out was the service. Everyone we encountered was incredibly sweet and gracious, but ASHLEY M. truly went above and beyond. I had originally asked for a pool view but couldn't really see it from our room. Without hesitation, she said, "Give me a moment," and rearranged things to get us a room with a proper pool view. That alone was amazing, but then I realized I had left something behind in the previous room. Ashley immediately reassured me and had someone retrieve it and bring it right over. She handled everything with such kindness, a smile, and genuine care, it really made a difference. When we checked out, I believe the manager's name was Isaac (I didn't catch it for sure), and he was just as pleasant and professional. You could tell the way the place is run reflects strong, gracious leadership. Overall, it was a wonderful experience. Clean, welcoming, and filled with kind people who truly care. Definitely two thumbs up!

I travel regularly for business and mostly stay with the Marriott brand. I have never experienced…read moreanything this terrible. This stay was far below expected standards in cleanliness & guest care. I would strongly advise against staying here. I endured an extended business stay at this property and from the start, the room was not properly cleaned -- food debris on the floors, a heavily soiled couch with crumbs throughout, and an unsanitary shower head that required replacement. Maintenance issues, including plumbing (foul smelling water) and power concerns, took days to resolve. Housekeeping was inconsistent and often unacceptable. On multiple occasions, floors were not cleaned, sheets were not changed, and visibly stained bedding was placed on the bed. Debris was left behind, including someone else's hair and trash, indicating the room was not properly serviced. Most concerning, I experienced insect activity and developed a significant bite during my stay that is still healing. A colleague on the same floor reported similar issues. This raises serious sanitation and health concerns. Despite multiple reports, concerns were dismissed or inadequately addressed at the management level. Rather than resolving the issues, responses were deflective and unprofessional. I ultimately had to escalate this matter to corporate to receive any acknowledgment. For a Marriott property, this is unacceptable and this establishment is unfit. I would never return to this property.

Room was okay. Pull out sofa bed was lumpy, hard and very uncomfortable. Was informed the heating…read morewas out of order. Did not provide extra blankets. We requested a portable heater for which there were no electrical outlets on the wall to plug into. P Where's Carla I'm in the middle of a what do you call it what's it called what am I doing reviews You don't do anythingFan in the bathroom was very weak. Lamps in sitting area could not be turned on. Was told there was a balcony...they lied. The furniture looked old and torn, as if it were purchased at a garage sale. There was a window to look out of, no balcony. Needed to use the womens restroom in the lobby, oh my goodness ... housekeeping/custodians must have forgotten about this restroom. Awful, just awful.

Love the room By 835 at night the party down below started…read moreto irrupt. I went down and told the front desk and they said they were gonna go to take care of it. They never did. An hour later, my wife called the front desk. They said they were gonna take care of it. No one ever did. We contacted the manager twice. They did absolutely nothing about it for the three hours. Loud music yelling and screaming at the top of their lungs. We contacted the front desk again and they already knew which room it was but did nothing about it. Finally, we called again and they said they evicted them and they were giving them a chance to leave. An hour later after they told us that they finally called the police and took care of the problem. What a horrible night it was. The management knew about the problem at 8 o'clock at night and did nothing about it until 1 o'clock in the morning. My suggestion to you is to replace the nighttime staff. They all said they were gonna do stuff. Nobody took care of anything. After multiple complaints, they finally got their ass in gear I cannot believe the Hilton puts their name on a place like this. Multiple callers, they knew what room it was, five hours it took him to solve the problem by that time nobody was sleeping What a horrible night we had Now we can't wait to leave Oh, and the kicker was is my wife asked for the room to be moved three times and they wouldn't do it and there were rooms available. She told him she felt unsafe in the room. She told him that she can hear people getting hurt in the room and nothing was done about it. The manager could've stopped this commotion at 9 o'clock through 1 AM and did absolutely nothing. All rooms were complaining. He must've been on his phone the whole night. Who lets a party last for five hours. This is supposed to be a Hilton. They need to change this Hotel to Downey Motel. What a joke. Also, the brick stone grill is a shit hole Appetizers were left out for hours with nothing covering them Seven beers on tap. Guess what none of them worked I asked for this I asked for that. The only taps at work were the ones that were free all the rest empty. This was so disappointing

What a nice hotel! I…read morerecently visited this hotel for a meetup event and was impressed by the decor. The hotel is situated right next to the Cerritos Center for the Performing Arts and within walking distance of the shops and restaurants at the Cerritos Towne Center. A huge plus was the free parking with spaces adjacent to the building.

Me and my Other Half planned his 50th fastened in their beautiful ballroom adjacent the dining area…read moreof the hotel; via a signed contract with the Catering Sales Manager: Angelica Gonzales. Within a month later, we received a phone call from Angelica along with a Filipina associate named Meg stating that there was a mishap with the booking -- that the day of was "double booked" with a Salvation Army all-event! You can imagine how livid we were; demanding for them to correct this; being forthright with the initial contract and the fact that there were no other rooms available on our fixed date. They exclaimed they (Salvation Army) were "dedicated" annual contractors and tried to insist having the nerve to try and downgrade the venue in the Dining Room!! This was utterly proposterious and outrageous, I was enraged and yelled at Angelica with just how appalled we were with this whole debacle -- an absolute disservice in having the audacity to treat their customers like this after we have already sent out physical invitations to our guests coming out-of-town and out-of-country. We demanded the refund of our down-payment. There was a leu of procrastinations even getting that back! It almost felt we were getting stiffed. My older sister whom is well-immersed in the Catering and Hotel industry had to get involved; inquired information at the hotel reception for the higher management and sent a letter to the Manager of Food & Dining as well as the Director of the Sheraton. We got our refund immediately the next day. BEWARE of this specific Sheraton location, they have reneged on several other customers. We overlooked the Website and Google reviews until after we were screwed over...They should be ashamed of themselves, their professional etiquette is 2nd to that of a roach motel, at least you know what you're expecting -- not the element of surprise...

This place actually isn't bad at all. I stayed here in August 2019 while visiting town for a work…read moreevent. The lady at the front desk that checked me in was nice and explained everything to me. The property itself is definitely a motel rather than a hotel. With that being said, it is one of the best properties in 2-3 mile radius. The room was quite good, very modern furnishings, ice cold A/C, comfy bed, and the WiFi wasn't bad. It was a little slow, good enough for browsing the internet, but not good enough if you're wanting to work remotely and join conference calls etc. Overall I had a good stay here, and would recommend this place if you need somewhere to stay in Downey, and on a budget.

I was bit by bed bugs. I've been staying here for the past…read more9 years or so. Unfortunately, this time was different. Room was visibly clean but after a little inspection, I couldn't say it was. I woke up after the second night with bedbug bites on my arm, back, and leg. With my 15 month old in the bed and bit a few times as well, I was pretty upset. I will no longer be staying here moving forward. Cleanliness has not been a priory lately.

If I could give it zero stars I would. They said this was a two bedroom suite and it had two beds…read moreand no furniture. No chairs, no couches, not a single place to sit. Remote for the air conditioner didn't work so I went to ask about it and had to speak into a Chinese translator to find out why the remote didn't work when speaking to the owner. The room had bars on the windows, an eviction notice on the door, no hot water, sink didn't drain, the pillows felt like the were stuffed with pieces of foam, there was trash under the bmold on the ceiling in the bathroom, a bucket under the mini split unit to catch the dripping water, and the stench of smoke filled the room. If there are any reviews over 1 star they are fake!! This was a miserable place to stay.

I knew this was rated as a 2 star hotel. I have stayed at other 2 star hotels without any problems…read more I stayed 3 nights at Norwalk Inn & Suites. This review is worthy of less than 1 star. I just read a review from Tom W. and I think he had the same room I had, because his description matches the experience I had. The room was filthy-floors, table tops. No coffee and no coffee maker. No ice offered at this hotel. When I asked for location of ice maker, I was told I could buy a soda for $2. There was an Eviction notice taped to the front of the door. There was a large dead roach on floor. I had to "beg" for an xtra towel and bar soap. The room had a remote for the air conditioner and it did not work. There were actually 2 of them. The remote for the tv was missing a cover over the batteries and was missing a battery. The room had bars on the windows. The bathroom sink did not drain. There wasn't any hot water. I could not get anyone to empty the 2 small trash cans full of trash. There was a plastic container on the floor next to the refrigerator to catch any ceiling leaks. The room had a heavy stench of cigarettes. There was what looked like feces in the toilet that could not be flushed away. One of the towels had a large hole and the towel was tiny. I took pictures and there were so many problems.

1/2/2026 surprisingly decent. If you need everything to look new this is not gonna be a good fit…read more Had a tv, larger mini fridge, microwave, tub/shower. Reasonably comfortable, quiet for the 3 days we stayed including New Year's Eve. Tiny pool capacity 10 ppl just past the entry driveway, not the best placement. Housekeeping came through around 10am each day to check if we needed anything. Convenient to freeway, right off Artesia and Pioneer: grocery store CVS Walgreens, restaurants less than a block easy walking.

I saw the reviews after I booked it...I was very skeptical after I read everything people said…read moreabout the hotel so I asked the receptionist (who was very kind) to show me the room before I check in and told her my concerns.... She did let me go inspect the room, the room was clean, no roaches, beds were OK not hard rock like other reviews said...the place it's not Hilton but hey for the price is a good place to rest, the nights were quite, no screaming, no music, really quite, maybe some crickets sound which I actually find it relaxing... I didn't get into the pool, there was hot water, no fridge in the room but I really didn't care, I was not about to eat there anyway, so I just use the hotel to sleep and nothing more...if you need it only for that it works fine. I came with no expectations and they even have some history in the hotel... it was good, check the rooms before get it. Don't let the reviews fool you Check the rooms

So far so good…read more Rooms look newly renovated. Spacious room, 1. Check in was good, staff friendly and respectful 2. Property is clean and taken care of. Property isn't new. 3. Room smelled of new paint, in good condition 4. Going for breakfast in the morning, we shall see what is offered. 5. Front desk sent someone immediately to work on my tv. But keeps timing out and turning off after he left. It was too late to ask for him to come back. 5. Near walking distance to fast food, drug stores, and grocery store. I felt safe to walk, there were no issues. 6. I think I would stay again. But my first night of four. We shall see. 7. Only problem is, you never know who has the next room. The next to me has a very loud go, she down at are what time it is. A male companion is quiet.

ZERO STARS People…read moreplease DO NOTTTTT stay here. Book somewhere else, but let this not be the place. 1) I booked & asked to pay at location when checking in, mind u that on that same day of my check in at 6am the hotel was already trying to charge me like WHAT THE F!!!!! 2) due to my card declining because I of course lock my cards all the time, but due to my card declined they cancelled my reservation and I had to reserve all over again. 3) I was reserve and booked for a higher price than my previous reservation & I asked them to please match it and I was told they couldn't. 4) u had other rooms at 1am yelling and fighting for a good minute. 5) they turn off the water on the entire building so we were without water for more than 2hrs!!!! 6) the cleaning crew comes over knowing u asked not to come inside and they still decided to go inside which pissed me off because I had my important stuff out and got moved!!! Luckily everything was there and not stolen. But still if u are asked notttttt to come inside the room it's for a reason so they NEED TO RESPECT PRIVACY!!!!!. 7) the entire hotel itself was creepy, dirty and gave bad vibes. NEVER again staying here so please anyone and everyone STAY AWAYYYYYYY make ur money worth somewhere else please.

Super Friendly, respectful, and clean If there happen to be…read morea problem...highly doubt there will be, but it will be handled swiftly to your accommodation

Where do I start? I was so disappointed in my stay. I was here about a year ago and my first…read moreexperience was decent. I think they might have just remodeled it. I would have rated it about a 3 1/2 to 4 star. This time around it was completely different. At a glance, everything looked fine but once you walked in, you started to see all the issues with this place. The floors were dirty, the mirrors were splashed, there was mildew all around bathtub, there was dirt and hair on the baseboards and corners, there were patchwork on the walls, there was a stain, hairs and tape on the bedsheets, and dusty furniture. Honestly, I did not complain and give them the opportunity change my room or send someone to clean. I was there for my grandmothers funeral and I did not have the energy to deal with it. Thankfully we had taken our own blankets and used those for our one night stay. We didn't try the breakfast they offer. Customer service is very blah. Not really friendly (not rude either), seems like they are just there to collect a paycheck.