We stayed here on our recent trip to CDMX. The location is convenient and walkable to shops within…read morePolanco as well as the museums located in Chapultepec park. Our suite was spacious and very comfortable with a nice view of the city. The staff were all friendly and helpful and we had a lovely stay.

This hotel was great and super close for walking to shop and eat. The gym was spacious, pool was…read morebeautiful but didn't use. The room is nice and I loved the bathroom and FULL SIZE towels! They also have shampoo, conditioner and body wash in the shower. Bed is comfy and there is nice seating. Everyone was very friendly. The aroma of the hotel was amazing and they even have scented toilet paper!

First time staying at this hotel while on business trip with a side of museum visits (Soumaya and…read moreAnthropology). This is the best hotel I've stayed at in CDMX on approximately 30+ trips here. This includes the W (nope), Westin (uh-uh), Sheraton (chaos, if there's a demonstration - and there usually is one ongoing), even the St. Regis, Ritz-Carlton and JW Marriott - all too stuffy. Santiago from NJ, by way of the NYU Shanghai campus, was excellent and almost everyone here speaks English perfectly. I felt like I was in NYC, except that the service was better and the staff was much more accommodating. Breakfast was included, nothing spectacular, but everything was solid, good coffee, fresh fruit, fresh pastries, good jams and yogurt. Perfect, light start to the day. The room was not big, but well laid out with every amenity, refrigerator, beverages, Nespresso machine, bottled water and a selection of assorted snacks - all complimentary (except alcohol, unnecessary with all the good bars nearby). The gym was literally situated in a single hotel room on the lower floor. It was tiny, but fully equipped for a one-person, HIIT session. The single issue was the incessant bass drone from the bar nearby. Earplugs didn't work because it wasn't possible to mask the low Hz frequency effectively. Every major museum was about a 25 minute stroll through scenic neighborhoods to get to. Some of the best restaurants (Nobu, Sylvestre) were around the corner. All in all this is probably the best place to stay in CDMX. If not for the bass from the bar, which was totally not the hotel's fault, this was probably the quietest hotel I've ever stayed in Mexico (no children or pets, I think, but not sure). No drunk teens shouting in the hallways - idyllic. About $500-$700/night depending on date. Totally worth it.

Serene, high end, boutique hotel in the beautiful Polanco neighborhood. You are steps from parks,…read morerestaurants, bars, and luxury shopping. Avoid the big, hectic hotels and stay here instead. Furnishings are contemporary and clean. Pros: A++ attentive staff throughout the hotel Toto toilets in guest rooms Luxury, full sized bath products Free WiFi Free bottled water The hotel itself has a double filtration unit so you can use faucet water to brush teeth Free minibar nonalcoholic drinks and little snacks Made-to-order breakfast included Adults only or 13+ = quiet! Marriott hotel = Bonvoy points Cons: Cannot list one thing!

It was my first time in Mexico City, and this Hyatt Regency made it so comfortable! It's located in…read morethe Polanco neighborhood, next to the IHG Intercontinental. Park Hyatt Residencies next door was under construction at the time, so one of the drop off areas was one-way only. Hyatt Regency Mexico City is a separate property from Hyatt Regency Mexico City Insurgentes. The former is 25 minutes away from the MEX airport. We loved the 40th floor club that gave us free breakfast every day. Food was ok, but I enjoyed the coffee and concha every morning. The fitness center on the 3rd floor was 24/7. Unfortunately the tennis and pickleball courts cost a fee to rent; the equipment also costs to rent. The pool is kinda indoor but is only open certain hours. The sauna is inside the restroom/lockers and are closed when the pool closes. They have restaurants on the lobby level, but I did not get to try them. My king room was good. The toilet flushed so vehemently. The shower had two shower heads - one was a rain shower head and one was handheld. The WiFi was good. The AC worked. Every day I heard talking and screaming from the rooms around us and their annoying children. I don't blame the hotel. I hope I can come back soon!

I read the reviews before I came here; however I came to this location to stay in a regency suite…read moreand I had an amazing experience. The suite has a massive bedroom and living room with some of the best views of Mexico City. Unfortunately, some of those views are starting to get blocked by the construction of the new park Hyatt, which they're opening next door; however the views from the 42nd floor here are amazing. Access to the suites or to club rooms give people access to the club lounge. This was clutch as the lounge is well stocked with water and soft drinks, and they have good food (including a really decent breakfast) laid out throughout the day, and there are plenty of tables where one can take care of business/work. The vibes were amazing when I would wake up to coffee, fresh squeezed juice, freshly baked pan dulce, fruits, chilaquiles, and smoked salmon with amazing views of Chapultepec park. "Light bites in the evening" differed nightly and they included drinks (including alcohol), top class desserts, and tasty finger foods. It's saved us on nights we were too tired to go out after a full day. Service was great from staff. The only drawback is that this location can be 20-25 minutes from anywhere you'd want to go that's outside of Polanco (due to traffic that's as bad as any place I've been in the world); however, Polanco has a unique, international business district vibe that differs than a lot of Mexico City (which can be a negative or a positive, depending on what you're looking for). On weekends, there are some cool local events if you're staying here. I woke up to walk to parque Lincoln for their Saturday market. On Sunday, paseo de la reforma is closed to traffic and locals can walk or bike 12km between here and centro historico, if they desire. Overall, I had a great stay here and I think that if you're lucky to have a suite, then the experience is amazing. When Park Hyatt opens next door in late 2026 to 2027, it will take over as Hyatt's premier property in Mexico City. It will be interesting to see if the Hyatt Regency suite/club room experience will remain as a luxury destination when the park hyatt brand opens next door. Secondly, in May 2026, Hyatt's loyalty program will be changing, causing a massive devaluation of points, which will raise the cost of their rooms and suites via that method of payment. I think the Hyatt Regency suites and club rooms are an amazing way to enjoy the city; however, the cost is high, and you would have to weigh whether it is worth it for you. This said, for my stay in April 2026, it was absolutely worth it, and I will never forget the experience!

The girlfriend and I decided to take an excursion to Mexico City. We were looking to stay in…read morePolanco, and this hotel came to mind. I booked ahead of time on the Booking app, and we arrived here one early morning, around 4 AM. We rang the buzzer, and a staff member came to let us in. Check in was quick, and we were shown to our room. The room was ok in size, was modernly decorated with black and grey scheme, and there was a small porch, which we did not use. This hotel is walking distance to Saks, which provides amazing food. For more info, check out my review for that restaurant. For the rest of the weekend, we were in and out, mainly using ubers to get around. We decided to extend our trip, but had to book another hotel because this hotel had no availability for the extra nights that we were planning to stay. No worries though. This hotel is comfortable and located in a great part of town. I recommend them.

Great property, wonderful restaurant, great service, and in a beautiful, lively part of the city,…read moreclose to great museums and restaurants.

By far one of the strangest hotels I've ever stayed. It's beyond modern. It's .... psychedelic…read more Take one look at the mirror above your bed and you'll be in a daze. The checkered bathroom will leave you in a trance. Aside from the oddities of the room, the staff was very friendly and accommodating. Check-in was smooth. The breakfast buffet is delicious. The gym is way too small for the size of the hotel and the equipment desperately needs to be replaced. The spa looked very appealing, especially the jacuzzi, but I didn't have a chance to experience it.

Recently stayed 3 nights for a business trip. Wow - incredible service first of all. The employees…read morewere incredibly kind and welcoming. Special shoutout to Miguel and Isaac who took great of me and went out of their way to accommodate my food allergy needs! Thank you both for making sure I ate well. Food was great! Only issues were that 1. The rooms were so cold! Heat didn't work and blankets were thin and 2. Wish the stairs were easier to find. Although there are three elevators, they were often full given how many we had there. But this was a very enjoyable stay. Great location and very walkable! Felt clean, safe!

Rooftop dinner and drinks with a perfect view of the angel from 38 stories high. Heaters and…read moreblankets provided. Costs about 80.00 per person and worth every penny. Highly recommend only trip to CDMX.

We decided to stay at the Sofitel during our visit to Mexico City, and I have mixed feelings about…read morethe experience. The service was excellent -- very attentive and professional throughout our stay. The reason I'm giving it 4 stars is because of the physical hotel itself. The design choices just don't match what I'd expect from a high-end property. For example, the wall and floor materials give off a dirty appearance, even though they're clean. The lighting is dim and doesn't create the luxury feel you'd expect. The room layout also felt awkward. There's a large bathtub placed in the middle of the bathroom, and the toilet is in a separate room directly across from the front door, which feels poorly planned. The high table and bar stools in the corner of the room didn't seem to serve any real purpose either. I also didn't love that the reception isn't on the ground floor -- you have to take an elevator up to check in, which feels a bit inconvenient. Overall, the service was truly 5-star, but the design and layout need improvement to match that level.

The Red Tree House is more than accomodation,it is an experience of genuine warmth and care by…read moreVictor,Alex and staff to ensure that your time in Mexico City is complete.They are so helpful,Alex helped trouble shoot my eSIM for me. We were travelling from Australia. Our room and the ambiance of the house is tasteful and cosy with a stunning art collection, soft music and a beautiful peaceful garden. It is a refuge away from the busyness of the city. The breakfasts are to die for and the happy hour was an opportunity to socialise and network which is helpful when the city is new to you. For me the two friendly resident pet dogs were a bonus as I was missing my own. I can't recommend the Red Tree House enough.

When I saw all the 5 star reviews I thought, no way, they must be all fake, how could any place…read morehave such glowing reviews and nothing negative?! But after my stay here, I can say they were absolutely right!!! This is the most perfect hotel/B&B EVER. I'm so glad I stayed here over other soulless hotels that were cheaper. From the first welcome to the last goodbye, every staff member here has made us feel so warm and cared for. Breakfast: This was my absolute favorite part -- I usually don't care for hotel breakfasts because I'm always on the go, but once I had the first bite, I moved our itinerary around so that we could get their breakfast every morning! They start around 7am with the bread and coffee, but the hot breakfasts start at 8am and end at 10am. I got to try chilaquiles, enchiladas, and enmoladas while I was here, and they really make them with heart and soul! These were the best things I ate during my trip to Mexico City! Also really loved the outside garden in the mornings with all the greenery and birds chirping. Location: in the heart of La Condesa, walking distance to Roma Norte, both neighborhoods were great for strolling through parks and art galleries. We ubered to other places further away and it was so cheap and convenient. Rooms: We stayed here for 4 nights and went to Oaxaca for 3, then back to the Red Tree House for the last night, and both rooms we had were cozy and comfy, with AC. They have great shampoo/conditioner and shower gel, amazing water pressure and temperature, everything was so clean, and I got to sit outside in the balcony and took it slow for the last morning we were there. Housekeeping was amazing, everything was perfect when we came back every night. Safety: They lock their front doors and the front gate so you need your key to get in, and there's a safe in every room. Happy Hour every night 6-8PM: This was such an unexpected bonus! I didn't even plan for us to be at the hotel during those hours because I wanted to see everything in CDMX, but it ended up raining during those hours and we went to one, and it was so much fun chitchatting with other like-minded travelers who shared what they loved about their trip -- We ended up going to a few more & got so many tips from other guests! The hotel dogs Romeo & Booz - I love them and miss them so much! Side note: I LOOOOVED all the art work and interior design and colors. Felt like I was in an art gallery but at the same time so comfortable at a friend's home. HIGHLY recommend!!! If I could give more than 5 stars, I would!!

Have you heard of the saying On top of the world…read more Ling ling is on top of Mexico City and the visit was OVER THE TOP! WOW Service not enough starts to rate Vibe.... Food, fufu and a good way, on point Drinks... Amazing I typically write about the Downtown San Antonio locations being a downtown resident for 18 years So, glad we cross the boarder and are visiting Mexico City for the first time. Ling ling has set the bar VERY HIGH. Top rated experience traveling all over the world. Thx not for the meal and drinks, but more importantly the memories.

This review is based on the Carlotta Bar only…read more In town for the holidays and stayed nearby. Took advantage of the location and toured every nice hotel bar in the area. Loved Carlotta. The views from that high up at nighttime are amazing. The staff of the Ritz and this bar PHENOMENAL. THE DRINKS ARE DELICIOUS. the music was cool. The snacks were good. If you want a nice nightcap stop in for some cocktails.

Gorgeous property and great location. From the moment we arrived from our early red eye flight the…read morefront desk mgr took care of us! He already took note of our arrival and allowed us to check into our room so we can get a few hours of sleep before our Frida kahlo museum reservation later that morning. Even better they had prepared nice welcoming gifts for the girls and had a nice fruit & dessert tray set up for us when we came back to our room later in the day. There is a passport scavenger hunt for the kids & they were rewarded with stamps and treats from the cafe and special drinks from the restaurant bar. It was also a great way to explore the property and get stamps along the way. There is a small pool, 24 hr gym, and a spa on property. Loved the courtyard so much. It's so beautiful and perfect area to start your morning with a coffee or to unwind at the end of day with meal or drink. Staff and hostess at fifty mils went above & beyond for our family and was so sweet and attentive. They even brought out extra dessert and drinks for us on the house . The hotel is located in a great neighborhood. It's within walking distance of the chapultepec park & castle. Highly recommended! Would def stay here again when we return to cdmx.

Be Advised... major remodel. very limited gym band spa. no pool. As I type this at 6:20pm…read more(evening), there is drilling above my room that is very loud. Many nice things here but not the experience expected.

We stayed here for our third trip to Mexico City and it was quite good. The way the entire lobby…read moreand reception area is laid out es muy chulo! The service was excellent and we literally had zero issues or problems during our stay. Concerning the room, everything was there and in its place as expected. The water pressure was in point and the hot water was actually hot! There's also a first class restaurant located really close to the reception area. The ambiance was just perfect! What made this hotel even more special is the location. Everything is in walking distance, especially the awesome nightlife!

What an interesting hotel. I enjoyed a short 3-day stay at Volga this fall and don't really have…read moreany complaints. It is easily the most architecturally interesting hotel that I have ever stayed in. I was upgrade to a deluxe king (or whatever the hotel's variation of this is) and enjoyed my room very much. The highlight was the bathtub; perfect for a relaxing night. The bed was cozy and spacious for a great night's sleep and the working area was sufficient to get some business handled. The room service offerings left a bit to be desired but the included breakfast was consistent and yummy. The service throughout the hotel was also pleasant and efficient. An overall good time.