I use this hotel while on business in East Berlin. I always leave satisfied. I was told this is a…read more"training" hotel, which makes sense. The staff is usually young, energetic, and I don't see the same faces very often. Sometimes the service can be a little off, or slow, but for the price, I don't think you can beat it. Here's what I love about it: -clean rooms -comfy beds -A/C that works -great food (try the hot wings-as good as if in the US) -bar is modern and comfortable -patio in summer is relaxing -staff really tries -good breakfast -value for money Biggest drawback is probably location vs. central Berlin, but luckily, my business is close by. And I don't speak much Deutsch, but has never been a problem here. I feel welcome.

Worst Service possible. Waited more than one hour for dinner served, although restaurant was pretty…read moreempty. Then took fifteen minutes until the last kid got something - way too long. Meal was served on extremely hot plate (so that waiter could only hold with napkin) and just passed to me - almost burnt my hands. Ordered sparkling water twice and got still water. Plus very expensive for quality of food... :-(

From the owner: Unser Hotel, gelegen zwischen Dahme und Spree, im Herzen der wunderschönen Altstadt von Berlin…read moreKöpenick bietet Geschäftsleuten als auch Touristen eine tolle Übernachtungsmöglichkeit mit 3 - Sterne Niveau - zu bezahlbaren Preisen. Schöne helle Zimmer, ein hervorragendes Frühstück inklusive warmer Speisen sowie ein stets freundlicher sowie verlässlicher Service zeichnen unser Haus aus. Wir laden sie ein und heißen sie herzlich Willkommen, Berlin von hier aus zu erkunden und sich gegen Abend in einem ruhigen, mit Computern ausgestatteten Zimmer unseres Hotels zu erholen. Ihr Team vom Hotel Alter Markt

This hotel is a mixed bag, which I will divide into 2 parts: the room, and the service…read more The room: very comfortable. The bed was great, and the large bathroom had a strong shower. It's well designed and quiet. My TV wasn't working and after one day they replaced the TV with a new one. Casting worked but many chanells (English ones) were habitually out. There's an ice maker on every floor, but no ice bucket. The minifridge was good. Overall I liked the room. The service: a very mixed bag. I called for an ice bucket and plug adapter to be sent to my room. The desk manager advised that they would charge me 7 euros to send me the ice bucket, or I could come down and pick one up. Likewise the adapter, I needed to come down to get it and a 20 euro deposit would be taken. I expressed my opinion that this wasn't in keeping with a 4 star hotel, to which I was shocked to hear "we're not a 4 star hotel, we aren't rated, we're a no-star hotel". I advised that this is not how Expedia sells the property, to which he said "that's up to Expedia". I advised that clearly they had an agreement with Expedia that was misleading, that if the hotel didn't offer 4 star service I would have stayed elsewhere. He and the rest of the front desk staff are uninterested in providing courteous service. As a VIP Gold Expedia member I requested a late check out as a perk, but was charged 30 euros to have the room till 4. After an hour they called and said there would be no charge after all, but the bad taste was already set. Room service is only from 3pm-10pm. Good location, good price, comfy room, mediocre service.

Nice hotel with nice restaurant. Pretty good and clean care…read more I would recommend it to sleep well for business.

Absolutely fantastic location in Berlin and the district of Köpenick. The facilities are clean and…read moremeticulously maintained. A true gem of a family business. From reception to housekeeping and breakfast everyone is accommodating and a pleasure to deal with. Highly recommend if I like smaller more intimate locations that allow you to experience local culture and people.

From the owner: Das familiengeführte 3-Sterne Hotel verfügt über insgesamt 27 Einzel- und Doppelzimmer sowie Ein-…read moreund Zwei-Raum Apartments. Die Zimmer verteilen sich auf zwei Häuser, zwischen denen sich u. a. Freizeiteinrichtungen wie Saunaanlage, Fitnessstudio und ein Restaurant befinden. Im Hotel bieten wir Ihnen ein abwechselungsreiches Frühstücksbüffet, kostenfrei sind Internetzugang über WLAN, Parkplätze direkt am Haus und Fahrradstellplätze. Die Zimmer im Haupthaus liegen bequem parterre bzw. in der ersten Etage und mehr als die Hälfte der Zimmer sind zur Spree gerichtet. Die Zimmer auf der zweiten Etage des Nebenhauses sind ebenfalls teilweise zur Spreeseite gelegen und eine kleine Terrasse vor allen Zimmern lädt zum Verweilen ein. Alle Zimmer sind ausgestattet mit Flachbild-Fernseher, Telefon, Schreibtisch, Minibar, Bad mit WC & Dusche oder Badewanne sowie Haarfön. Direkt vor der Tür hält die Straßenbahn-Linie 61, mit der Sie Anschluss an das Nahverkehrs-Netz von Berlin haben.

United Airlines decided I needed to stay and extra day in Germany, so we stayed here. The hallways…read morewill remind you of a prison, but that's the only negative aspect. The restaurant there was very nice. I had a nice schnitzel. It was not greasy. The wait staff was nice and friendly. Don't overlook this option.

Our initial room that we were booked in was over an area with lots of construction and it was very…read moreloud in our room. I went downstairs and they promptly moved us to another room. There is a free shuttle service that takes you around from train station (easy to get to downtown Berlin) and to airport. The breakfast was good and complimentary. Room services/dinner were a bit overpriced but tasted good.