There are a lot of choices in Albuquerque and many different locations. I have stayed in Albuquerque before but wanted to be in a somewhat central location to old town and other areas. I read a great article that recommended this place and the price was pretty good via a 3rd party site. I love historical buildings. What was great and convincing: A shuttle to and from the airport. So convenient. 1 less thing to stress. Easy phone call and I was picked up by a friendly face. Shuttle to locals within 3 miles of the hotel. This got us to old town, nob hill, downtown. It wasn't always available but uber wasn't much and uber was pretty easy. But we did use the shuttle a few times. Super and always friendly. The hotel rooms are comfy, the halls and atrium are so relaxing, back patio was so beautiful to just sit and relax. I love the old details that were preserved. Watching the birds, including a hawk land on the fountain- priceless. Hot tub was a perfect temp for my sore legs(I came for a race). Breakfast was good- lots of choices. Nothing too fancy but the quiches were tasty. The rooftop views- spectacular. This was a selling point in my search. I enjoyed it but I won't include the restaurant as part of my review. I'm just including the view at sunset and night views are beautiful. The best part- the staff at the front desk! They were so friendly - very genuine. I felt like they were a hotel family we were visiting. Rick, Erin, Martin, Lucinda- all so amazing. Thank you for the shuttle rides, chats, recommendations, and local knowledge. It was a pleasure just to see you all downstairs. As a person that used to work in hospitality, your demeanor and attitudes were top notch. I worked at a 4 diamond resort and spa and I felt just as welcome here. Thank you! I hope to stay with you in the future. read more

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Recent Renovation and an interesting history. On the cusp of downtown. It was convenient to I25 on our way to Tucson. We got a Chase Travel deal on a King Suite. It was very nice. Fantastic shower. read more

Hotel Parq Central - Hotels Near Me - Albuquerque, New Mexico

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Our stay was wonderful, and the building was beautiful! From the moment we arrived, check-in was easy and the staff was kind. From the outside, I was a little worried the hotel would be dated, but it absolutely was not! There is so much charm to this place and the history can definitely be seen. Our room was clean, decorated nicely, and very comfortable. We stayed in a small suite, but we honestly could have easily done without the little living area. The bathroom was also very spacious! We had a great view from our room and bathroom into the courtyard below and of the trees. The rooftop lounge was a definite highlight, which will get its own review from me. Breakfast was another standout, more than just continental, with pastries, breads, cereal, eggs, pancakes, parfaits, and juices. It added value for sure. The unique thing that I fell in love with during our 1 night stay was the history. The building used to be a hospital, and the hotel has honored that past beautifully. The floors display pieces that almost feel like museum exhibits, which makes exploring the property part of the experience. The balance of modern looks and comfort and preserves history made this place memorable and gave it so much character. read more

Both times I went to the apothecary it was difficult trying to get service. The second time I just walked out. It truly is a haunted rooftop. Because the staff either hide from you or walk right through you. The view is the best part. Terrible service. The other patrons are disgustingly elitist. No one will serve you if you are black. read more

We booked thru Hotels.com as it seems to have the best competitive rates. Our greeting was welcoming & attentive. Check in was fast & efficient. The staff were amazing & helpful. The fridge did not work in our room or our in-laws room. The dog park area was great as it had real grass and bags. The history of the hotel was everywhere and the decor is very nice! Went up to the rooftop was nice and the sunroom was beautiful. Breakfast was good. Secure as you need room key to go to floors, which we liked. We would return if in area. read more

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Beautiful hotel - we did a recent staycation here and we had a great time. I wish we had stayed longer! We stayed in one of the newer rooms in the Cottages and it was just beautiful and spacious and full of natural light. The cleanliness was perfection. I was very impressed with how safe it felt too. The courtyard that we had to walk through to get to our "cottage" was beautifully landscaped, cozy, private, and very secure. We didn't see any other guests although obviously there were some. The beds were pretty comfortable, the blackout shades actually worked, and I loved that there was a variety of pillow types (some more firm, some softer, etc.) so you could find something that worked for you. There were just a lot of those thoughtful details that you don't find in major chain hotels (or even 5 star Vegas hotels). The robes were super cozy and comfortable too and I loved the bath products- they smelled incredible. Unfortunately we didn't have an opportunity to try the breakfast and seeing the pics I'm really sad that we missed out. The one bad mark of note was Apothecary. We had visited a long time ago when we lived closer to the area. We stopped in after coming back from dinner at about 9pm. They weren't supposed to close until 10:30. When we went upstairs it was pretty empty but there were still guests. The bartender semi-rudely told us that they just had last call and were done. When I commented that I thought last call was at 10 based on the sign downstairs, he just said, "Nope, closing early tonight." I get it - it was pretty dead but still disappointing. We turned around to go back down the elevator and he said something like, "well, are you guys staying here?" We said yes and he said that he could do one round. The drinks were good but we probably should've just skipped because we felt like nothing but an inconvenience. I won't hold this against the hotel because that's really the bar but it was pretty disappointing as we wanted to relax and check out the city views. read more

We were on a roadtrip and found this gem off of the original Route 66. We liked it so much, we stayed again on our return drive home. It was originally a Santa Fe railroad hospital. It's on the historical register, so be sure to sign the official guest registry! All of the rooms are high quality with simple elegant and classic design. The bed and linens were very comfortable. They provide two robes in every room. The rooms have high ceilings and feel spacious. Very clean, including the bathroom. We opened the window in our room for some crisp cool fresh air. There is a rooftop lounge are called the apothecary, but we got in too late to try it. There is ice on every floor in drawers below the coffee station. The service staff were genuinely hospitable and gave us some trivia facts about the place. I don't usually leave hotel reviews on yelp, but this one deserves the recognition. My only suggestion would be to request a room that is not facing the highway. The road noise was a little loud the first night but the second stay was across the hall and it was very quiet. read more

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Very pleasant stay. Reception staff were so nice and helpful The room while a little small was pleasant and very clean The shower was Wonderful. The water pressure excellent and so warm Breakfast selection small, but very tasty. The egg white frittatas were on point Parking is tight read more

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This hotel is beautiful and pet friendly!! Dog relief space was large and encased with lots of greenery so my pups weren't nervous to run around and play! Also loved that we were given a dog toy during check in as well :) LOVE THIS PLACE!! read more

Hotel Parq Central - Rooftop Bar! - Hotels Near Me - Albuquerque, New Mexico

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Great breakfast included, all staff was lovely, hip & fun rooftop bar. The hotel is older with an interesting history and decor. Even though it is an older building, everything is updated and my room was very clean and had everything I needed, including cool comfy robes. read more

Great little historical property with boutique amenities. Really enjoyed my stay here. Easy shuttle pick up from the airport. Cool little historic neighborhood walking distance to downtown. Free breakfast included. It's allegedly haunted but I didn't see any evidence of that and I looked lol. read more

Hotel Parq Central - Hotels Near Me - Albuquerque, New Mexico

Solid hotel. Some say it's haunted. I say nah. Great service, clean rooms. The continental breakfast is way better than what you find at a chain. Another perk is that the breakfast room is open all day with coffee and tea options and seating so it's a nice place to duck in to if you are looking for a break or to get a little work done. We had a meeting here and used one of the meeting rooms on the first floor. Staff were great with getting things set up, food options were good and the food set up for the meeting was nice that it was in a different room from where we were meeting. Fourth floor is restaurant and bar with rooftop seating. Highly recommend. Great space with good views. read more

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Upon check in I asked the front desk about safety in the area, I stated it seemed janky. Their response was " what do you expect it's Albuquerque" read more

This hotel has it all for us: a wonderful location right on Rte. 66 near Nob Hill and close to old town, history, elegant rooms, comfortable beds, a gorgeous lobby with adjacent seating, a very comfortable rooftop bar (inside and outside seating), with cocktails and hors d'oeuvres, breakfast with a beautifully landscaped outside seating area, whirlpool. I could go on. And i will! Because I forgot an essential piece, the staff. We were warmly welcomed, given all the information we needed, received great service in the rooftop lounge. There just hadn't been a misstep. So, stay here. read more

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The Hotel Parq Central is located on the east edge of downtown and the medical districts. Converted from an old hospital the renovation into a hotel is pretty amazing and it was a great place to spend the night as we went through Albuquerque. Our room was clean and modern. The bed was comfortable and the room had all the standard amenities you might expect. The bathroom was large for the size of the room. The staff was efficient at check-in. The parking is a little tight and I was hesitant to park in the driveway to unload, but it all worked out. There are a couple of great spots here for just relaxing. The courtyard off the first floor is beautiful and relaxing. You will quickly forget you are in the middle of the city. The rooftop bar is a great place to escape for the evening to enjoy the sunset and see the lights of Albuquerque at night. We enjoyed our stay and were glad that we tried something new and away from the major brands. read more

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Nice hotel, great location. Originally built 1926 as a hospital for the railway workers, then turned into a mental hospital. Lol. The hotel was renovated and kept neat elements from the past. Lovey hotel. The Apothecary lounge on the rooftop is amazing with great views of the city. Catch the sunset, order a handcrafted cocktail. read more

Hotel Parq Central - Hotel in Albuquerque. - Hotels Near Me - Albuquerque, New Mexico

This hotel makes a fantastic first impression. It's got a neat history. It's a cool old building. It's had a first-rate restoration and is very nicely appointed. I liked the bed, I liked the shower. I liked the toiletries. The desk staff were uniformly pleasant. Yes, there is a park full of some really decrepit homeless - I mean like, needles-hanging-from-the-arms decrepit - but it's in the back and if you try not to think about it, it doesn't ruin the experience. So wow, one star, huh? Yeah, I'm THAT angry. So at the time of my visit, the state of New Mexico was under a mask mandate, because a pandemic was ripping through the country. You might remember - a little virus called Covid-19? Might give you the sniffles, might kill you dead? So as you walk into the lobbies of most establishments, including this one, there is a large sign. I took a picture so you could see it, I am attaching it here. It required me - and everyone else - to wear a mask. Despite being fully vaccinated, I complied - because I am polite and - despite whatever my personal feelings about it may be - when there is a mask mandate and everybody else has to do it, I feel like it's only fair. The staff at the hotel all were required to wear masks as well. And they all complied. Oh, with one minor exception: THE GUY WHO HANDLES EVERYBODY'S FOOD - I'll attach two pictures of him to this review as well (in one picture he can be seen picking his teeth next to his masked and gloved coworker, nice huh? maybe he's the owner, idfk). Two days I was there and I had to watch this guy breathe all over the food that was intended for me to EAT, 100% unconcerned and obviously above the rest of us ignorant plebians attempting to be polite as we limp our way through all this uncertainty. I'm actually less concerned that this genius had and/or was spreading covid than I am just pissed that a) he obviously didn't give a single sh*t and b) this hotel ALLOWS him to not give a single sh*t. This guy has no business being there without a mask when you insist that your PATRONS wear a mask, and PARTICULARLY if he's public-facing and handling everybody's FOOD! Put his ass in the back or something taking out the trash or cleaning up the homeless, I don't care. Unbelievable. So because of this, I couldn't enjoy the free breakfast, not that I'm really all that excited for hard boiled eggs and 7-11 danishes anyway. Coffee was good. Sorry though, the coffee and the appointments are not enough. If you can't be arsed to make sure your staff uniformly cares about health and safety to the highest degree, you don't deserve to serve the public. I wouldn't stay there again and if I had known I'd have to deal with this, I wouldn't have stayed in the first place. I'd have rather slept in the park with the homeless - they were all face-down in the grass a minimum of 6 feet apart and not even thinking about serving food to anybody. read more

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I wanted a good hotel for our first Balloon Fiesta experience and this place did not disappoint. We enjoyed our stay. Very clean hotel, looks and feels very upscale. The apothecary lounge on the roof was excellent. The small bites were so good, we ordered it two times in our stay there! The fence surrounding the parking and hotel gives a sense of security that I really loved. The continental breakfast was very good. I would stay again. Major plus was the environmental friendly measures the hotel takes. read more

Hotel Parq Central - Traditional King Room - Hotels Near Me - Albuquerque, New Mexico

I wish someone would have told me this prior to booking this hotel. There aren't many reviews explaining this. This hotel stay was one of the creepiest place I've ever been to. We stayed two nights, and after the first sleepless night, I started to research on the hotel. The old floors creak and you hear noises in the hallway at night. This hotel is known to be the most HAUNTED hotel in ABQ if you look into it. It used to be a MENTAL ASYLUM (which they don't tell you upon checking in). Their fitness center used to be the old crematorium- you get a strong stench smell when you walk in. I didn't sleep for more than an hour at night due to the constant scratching on the wall, a weird light over the room, and footsteps outside. The top floor of the building (especially right wing) is known to be the the most haunted, with an old lady walking down the hallway at night. I would pass on the complimentary breakfast as well (just some old pastries and boiled eggs in odd green water). Across the street is a park with homeless people and some sketchy things happening as well. This hotel is in an UNSAFE part of town. I hope this honest review helped you, as it would have changed my view for $350/night. read more

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Fun hotel that was formerly a Santa Fe railway hospital now turned into a boutique style hotel. Very clean and well kept. Excellent housekeeping, tightly fitted sheets reminded me of boot camp. Excellent breakfast, especially the chorizo and muffins. Great patio location for eating. Penthouse had an excellent bar with view of ABQ. Hotel Parq Central makes a great impression for ABQ. read more

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Love this hotel having stayed here over the last several years, it's a wonderful historic oasis close to Downtown, great location, nicely restored with fun details, rooms are spotless, comfortable beds, walk in shower and complimentary robes that are a nice touch. Amenities were awesome, the shuttle service within a 3mile radius, breakfast had a good selection, the rooftop lounge, the calm and peaceful courtyard with a fountain and rocking chairs, the solarium. Unlike the usual look a like hotels HPC is pleasantly one of a kind. Thank you to all the superb staff who made our experience more than just a hotel stay, can't wait to go back next time. read more

Bree, the apparent manager (though I don't believe that's true) was the least helpful and least customer service centered hotel employee that I have ever encountered. After booking a King room, she claimed the "manager" oversold and put me in a small, old double bed room, with an incredibly uncomfortable bed. When I asked to be switched to the king room I booked, she claimed it would be $30 to upgrade. When I asked to cancel the room and book elsewhere, she said that was not possible beyond the booking window. And when I then asked to speak with her manager, she claimed she was the manager. Absolutely zero assistance, and now I have paid for an uncomfortable, old room with a small bed. Avoid this hotel at all costs! read more

Ummm, where do I start. I was staying at this hotel during the balloon fiesta. I left my credit card at the lounge after an exhausting day. I called to collect my card the next day and was told that the lounge had returned it to the front desk. I returned at 8 pm and asked for my card and was told it was "locked" in the safe and I could not get it until the following day at 9 am. I flew out at 8:30 am and tried to ask for my card back again, and was refused. I'm now back in California (same day), and now they REFUSE to send me my credit card... what in the actual world??? You are a 24/7 hotel and you confiscate a guests property and don't return it to them.. not to mention the attitude I got from sariah at the front desk when I asked her for my card back. I paid over 1300 dollars to stay at this place to have them refuse to give my credit card back. Fix your customer service. read more

Parq Central was an amazing hotel. We were visiting from Canada and we received first class service. Cynthia, Dante gave us first class shuttle service and were so helpful and accommodating. Lydia was welcoming and kind. Ate dinner on rooftop to watch the sunset and the view was AMAZING. Beds were comfortable, bathroom spacious. Breakfast was huge spread with lots of options. Definitely will come here again and will recommend this to anyone who does travel to ABQ. read more

Recently I had a trip that required a midway overnight stop in Albuquerque. I chose this hotel on the www.hotels.com website for both legs. Next time I think I will just book directly, as it would have been a lot easier to change reservations, etc., but you live and learn. The best thing though is what a unique and interesting venue this was! Apparently, it started out life in 1926 as a hospital for workers on the Atchison, Topeka & Santa Fe Railway and later became a psychiatric facility before eventually being renovated into a beautiful boutique hotel in downtown Alba-quirky (as I and many others like to call it!). I also just read online that it apparently is considered haunted and there have been ghost sightings since its construction. However, I experienced nothing hinky whatsoever and found it to be an absolutely lovely place to visit and stay. The Italianate architecture is arrestingly unusual (these days, anyway) and utterly charming, and much has been done to preserve and decorate it in the style of a grand old hotel both inside and out. The rooms are spacious and well-appointed (you get two lovely robes for use during your stay) and thought-out (swivel shelves and mirrors next to the sink for towels and toiletries). The dining area (for free morning breakfasts) and multiple lobby sitting rooms (plus a computer/office area) are downright cavernous, plus plenty of extra seating space in the outdoor courtyard, which makes for wonderful al fresco dining on a cool morning in September! They had a lovely spread for the included breakfast, and my favorite thing was the "egg bites" (little scrambled egg disks infused with either sausage or, for vegetarians, mushrooms), but the mini yogurt-fruit parfaits were pretty delightful too! There is a relaxing fountain feature in the very private courtyard (surrounded by and filled with trees, bushes and flowers galore, including tombstone roses, one of my faves!) as well as an even more secluded spa/hot tub area. Unfortunately, there is no pool, which was a disappointment and, had I known of its lack, I might have stayed elsewhere. However, then I would have missed out on this gem of a hotel, which was surprisingly quiet considering it was right next to the freeway! The only real complaint I had was the bed was very firm (maybe that's what most people like?) and the springs a bit creaky. However, with the addition of a memory foam topper I purchased at a Walmart for less than $50 on my return trip, I slept like a baby. Another thing I like about this place is that it is pet friendly, although I didn't think to bring along my cat on this trip (he doesn't travel well anyway). There was a stray orange tabby on the property on my return leg that the front-desk staff told me to be on the lookout for, which when I spotted him out my hotel room window the morning of my departure it absolutely made my day! There is a wonderful park next door (hence the name of the hotel, I'm sure) to exercise your canines and yourselves, which is similarly surprising to find in the middle of a downtown area. Also, the front-desk staff were extremely friendly and actually downright funny and fun to visit with. Also, the hotel was within walking distance of a yummy burger joint called Holly Cow Burger that I was able to return to that I first ate at during a previous stay in downtown Albuquerque in 2018! In short, do NOT miss HPC! read more

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I only spent one night here and despite a hiccup and a strange surprise, would totally stay here again! It is located right off the 25 and very convenient to get to and close to the airport. I stay in a lot of hotels due to business travel but this was a leisure visit while I waited for my friends to fly in the next AM. I am a sucker for dogs, and they have this Ambassador dog, Molly (I think that was her name?) who is at the front desk wagging her tail and so sweet looking. The front desk staff were incredibly friendly and helpful from check in to check out. I was in a first floor room and liked that you needed a key to get down to the room area. I believe I was in a deluxe King which was lovely. Sleep quality was fantastic, the bedding/pillows/linens were quality. The room itself was so nice and I loved the C.O.Bigelow products in the bathroom along with the super comfy robe. The common areas were very well kept up and clean and beautifully decorated. I did have coffee/breakfast in the AM. There is no coffee maker in the room but they have 24 hour coffee/tea in the dining room. I did find when getting a cup of coffee at 6AM that they don't stay on top of it, as the coffee was cold (bummer), like really cold. Breakfast was delicious, they had a quiche along with some breakfast breads... the multigrain croissant was yummy. The complimentary breakfast is by no means 'hearty' but it is satisfying. I was pleasantly surprised to see they put coffee out in the hall where my room was, like a little coffee station. Not sure what time they put that out there as it was not set up when I got my cold coffee from the dining room. My hiccup during my stay - someone trying to get into my room, twice, around midnight. Scared the %^&$# out of me. Thankfully I had all the security locks in place as their key was working. It appears there was some mix up and the front desk actually checked these people into my room because their key was working. I called down to the front desk after the second time of them trying to get in and was told these people were trying the wrong room (yeah no) which was not the case. The next morning when I tried to get back in my room my keys did not work given the fiasco the night before. My surprise, was there was this amazing gift box with tons of Trader Joe's stuff in it in my room. I thought it was something the hotel did (at a cost) but turns out it was not... so I took it with me since I was embarking on a Santa Fe girls trip and I needed snacks. Hey, if it was that person's who was trying to get into my room... I figure the gift box was the least they could do for all the shaking of the door knob that woke me out of a blissful sleep and kept me up due to adrenaline for an hour. read more

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They won't answer calls about private parties or post their policies, will refuse to split checks, will charge you for birthday cupcakes you brought even when everyone ordered food and a drink.. Their manager won't call back about minims or reservations,but will weirdly glare out at you over their half-empty patio. It's not on servers; the drinks are good if pricey and the view is nice. Management is clearly lacking. read more

OH my gosh! I wasn't sure when I checked in and asked to see my room, a wonderful young man (Adron)? gave me a tour and showed me several rooms before he said I have what you're looking for, room 214 a corner room with lots of light, overlooking the fountain. He saved the day! The room is spotless, great housekeeping, the apothecary on the roof is amazing, always abuzz, craft cocktail bartenders, Michael, Quinn and a young lady will always surprise you, the lite fare food was unique and delicious, I loved this hotel so much I extended my stay after visiting Santa Fe for three more days, Lydia at the front desk was able to secure my same room 214! Thank you Lydia. There is a coffee station and ice drawer on every floor, the complimentary continental breakfast each morning was perfect! Friendly and efficient staff. I understand this property is family owned, my hats off to this family and this very unique property. Forget the location, you're on an island at this hotel. read more

Stayed there on business, and was pleasantly surprised. Though right off the freeway (you can see and hear it from the outside), the hotel was well designed, decorated, and furnished. From the subtle colors to the historical displays showcasing its history as a hospital, as well as museum quality displays of hats, music therapy and its use for patients, and another on botanicals, to Frette sheets on the bed, the Hotel Parq Central mixes luxe with eclectic. Breakfast was good, and on the lighter side with lots of choices. I enjoyed the frittatas and coffee. Likewise, the Apothecary bar upstairs is a fun place for cocktails. The rooftop bar is both beautiful and modern. The only downside to the rooms, jacuzzi areas, and public areas downstairs is the low wattage lighting which makes everything dark. As I walked thru the public rooms on the way to the fountains, I noticed the staff hadn't turned on the only two lamps in the room (by the chaise lounges). We turned them on, but there needs to be someone on staff assigned to turn all the lamps, the better to encourage guests to use the spaces and create a warm and inviting ambience. When I see lamps in hotels that never turned on or with blown out bulbs, this means someone in management isn't paying attention. In great hotel, all details are worth paying attention to ensure they're done. Besides, it's no secret that tourism attracts a lot of older travelers, as well as families, and more lighting just makes things easier and safer. Similarly, we found very few lights in the jacuzzi area, and none that would help you see the controls! Coming up with targeted lighting and ensuring that lamps in public interior and exterior lights are put on timers would be helpful, and create and ambience that goes beyond, "this is a former hospital." This lack of oversight is why I've given Parq Central 4 stars, not 5. When I come back, and this detail still isn't attended to, I'll give it 3. I also feel that they could leave some literature, or something posted on the wall about how to operate the thermostat, which is tiny, on a dark wall, and required my using a flashlight on my phone to figure out. Again, darkness overall with small lamps that only have low-watt bulbs is an issue in the guest rooms as well. In contrast, the hallways are beautifully lit. I'll close this with a high note: The staff is friendly and fun to talk with and they're welcoming. Housekeeping -just terrific, and my room was clean and relaxing from the minute I stepped in the door. read more

We stayed here for my birthday. The reason I am giving a 3 star review instead of lower is because the hotel staff was nice upon check in and the room was nice, the bathroom was huge. We had a suite on the 3rd floor. They advertise an upscale continental breakfast, I do not think heating a piece of quiche in the microwave is very professional. For the price we paid for the room we were very disappointed in the breakfast. In the morning our room smelled awful like someone was burning incense. I reported it to the staff upon checkout as well as my complaints about breakfast and was assured I would receive a call from management. That has yet to happen. I even emailed them and still have not received any communication back from them. Very disappointing. I recommend the lounge on the roof top but I do not think we will be staying there again. read more

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What a horrible, horrible hotel. I had to book a one-night stay to be near my father for his surgery at a nearby hospital. I called at 9:30PM the night before to book a room. The next morning I woke up and tested myself for Covid (a precaution before visiting my dad in the hospital) and it came back positive. Ugh! I immediately called the hotel at 8:30AM to cancel my reservation. They refused to refund my money -- after only booking the room 11 hours earlier! I called and emailed multiple times before I even got a response back. They are rude, lack any sort of empathy and are only in it for the money. DO NOT STAY HERE. They are heartless. read more

honestly can only tell you about the lobby and it was "meh"...a little outdated. Here's my story: I was on a business trip to Albuquerque and my trip got extended. The hotel I stayed at, previously, was booked so I chose to book my extra night at Hotel Parq Central. I thought the name was silly, but I liked the "wonderful" reviews on Hotels.com, so I thought I would try it out. My work day was really hard and had me installing furniture outside in 100 degree weather for 12 hours. Needless to say, I was tired and ready for a shower! I even ordered takeout and was ready to call it a night. I arrived at the hotel at 9:30 and when I tried to check-in, the hotel clerk couldn't find my reservation. That is when we discovered that I accidentally booked for the next night by mistake. He told me that I would have to contact hotels.com to fix the mistake and since it was through a 3rd party booking, his hands were tied. I completely understood that. When I contacted hotels.com, they were 100% willing to help me. They just had to called the hotel to make the switch (By the way, I was told they had available rooms). I could hear the conversation in real time. The clerk told them it wasn't their policy to make changes, but he would contact his boss. At this point, I am so tired, I start crying and I beg him to do his best to help me. He goes into another room so I can't hear him. When he comes back, I hear him tell hotels.com that his boss said no. I was completely shocked by this. I made an innocent mistake and I was being punished for it. So, now I feel taken advantage of. This hotel robbed me of money and a peaceful night. Talk about lack of empathy and really crappy customer service!! I will be telling everyone about my experience and since we travel to Albuquerque a lot, I will make sure my colleagues know to blacklist this establishment. Good luck with your hardline, rigid policies. I hope stealing money from tired travelers gives you your jollies. I stayed at the Embassy Suites and when I told them my story, they upgraded my room. So, there is always a silver lining. read more

A great place and not too pricey The upstairs bar was great and so are the rooms We will stay there again. Thanks to staff Thanks to Quinn the waiter. Dan F read more

Perfect stay, so very clean and quiet. My only complaint is lousy coffee. How can you be so chic and serve lousy coffee? All else ranks top-notch! read more

I stayed at the hotel. The staff was helpful. I loved my room. If I had any questions or concerns there was someone to answer my questions. I am grateful for my stay there and it felt like a real vacation. The hot tub was a plus. Susan Mayer read more

The room as a normal room. Nothing outstanding. The lounge on the 4fl had room temperature beer, staff was friendly. The breakfast, to fancy for my American Farmer. No eggs, sausage. The bacon strip was in a pancake. The danishes was England style. read more

The building and grounds are beautiful and love the history of the space. The food and drinks are quite good and the beds are comfortable enough. Unfortunately, none of this makes up for the rude and uncaring employees, likely the result of poor management. I understand these times have been hard on everyone, businesses included. My family, friends, and I had a large event here and were extremely accommodating, kind, and communicative, but that is not what we received in return. The event coordinator / accountant in particular is someone I would not want to work with again and would not recommend to anyone else. read more

t's been a while since I posted a review. Last week, we went to see "Hamilton" in Albuquerque at UNM. It was marvelous! Heartily recommend this play, but if you can, read the libretto before you go, some of the lyrics, especially when several are singing at once, are a little difficult to understand, but it's absolutely one of the best we've seen. My wife and I recently stayed at Hotel Parq Central. To say we were disappointed would be an understatement. We chose this hotel because; 1) the price was reasonable for a boutique hotel, 2) we like to support local/independent businesses, 3) the location was convenient to NMU, and 4) the hotel offered free local shuttle service. After we booked our room, and pre-paid for it, we were informed (on our third attempt to reserve a shuttle service) that shuttle service was no longer available after 6 p.m. due to staffing shortages [strike one]. We decided to eat in the Apothecary Lounge in the hotel (the only food available in the hotel). The service was very good, and the food was also good, for bar food. No complaints, until we got our check, and for 1 martini, 1 Scotch, neat, and 3 appetizers, the bill was just under $79, without a tip. When I got home to check it, I found they charged $14 for a Scotch which is usually $7to $8 in any chain restaurant. They also charged us $4 over the prices on the menu and on the website for the three appetizers. Our "light" dinner, with the tip was more than I would have paid for a steak dinner for two in Las Cruces. [strike two] When we checked into the hotel, we made arrangements at the front desk for a ride service to pick us up at the hotel at 6:30 to deliver us to the Popejoy theater on the UNM campus, and to be picked up in the same spot as we were dropped off, at 10:45 to return us to the hotel. BIG MISTAKE! The service arrived as scheduled, but not at 10:45. We called the hotel at 11:00 to ask them to arrange transportation and was told they'd do so, and call us right back. At 11:15, I called the hotel again, and no one answered. We gave up and walked to a nearby restaurant to wait while I called a taxi to pick us up. The taxi arrived within 3 minutes, and delivered us to the hotel at 11:45. [strike three] The room was very nice, with luxurious amenities, but there was no ice anywhere I could find. None on the room floor, none on the lobby level. After we went to be, very tired, at a little after midnight, we were kept awake by truck traffic and sirens on the Interstate next to the hotel. Needless to say, we won't be staying at the Hotel Parq Central the next time we go to Albuquerque. read more

We love this hotel! Every time we come through ABQ we stay here on our way to Taos. The rooms are clean and the beds are very comfortable. There are even cozy robes ready for you after the shower. They have a great rooftop bar and restaurant where you can get imaginative cocktails (seriously some of the most interesting ones I've had!) and some nice bites with a view of the city. Breakfast in the morning with good coffee too! Highly recommend! read more

Absolutely ridiculous. I booked through a third party and specifically asked for a King Bed as it was my husband and my one year anniversary. We checked in were not told of any change to our reservation and go into our room and it's two full beds. We immediately went downstairs and we're told that the manager moved us because we were not apart of the wedding party. I was told I could call the manager who just left. I left a message and lo and behold I never received a callback I had my third party booking company call as well and the manager never returned my call. Steer clear aside from a historical hotel this doesn't have much going for it. The breakfast is a joke, sad continental at best. If you have a problem good luck! the manager could care less. read more