My stay here was great! Bed was comfortable and the pull out bed from the couch was just as…read morecomfortable! Pool was great and a person that is 65.1 " tall can stand comfortably in the pool everywhere! Waterslide was closed during my stay, but it was for safety as they didn't have a lifeguard at the time. Arcade was nice, games were kind of repeats of eachother, and a few didn't work but staff were informed. Shelly's is built right into the hotel and was very nice, the food was nice, but a little too sweet when you expect it to be salty, but still nice.

There customer service is not kind, I had called to ask a question about my booking and they were…read morevery ignorant and told me this was the wrong number and wouldn't even give me the number I'm supposed to call and hung up on me and had attitude the whole time. Then I called the right number and told them I would be using my husbands credit card and they told me I could not use his credit card because it is not mine which I have never ever had a problem with at other hotels. Overall there customer service was just very ignorant to me entirely and would keep interrupting me and just kept hanging up on me without trying to help nor listen to me.

The Delta Armouries is a beautiful hotel. As the name suggests, it used to be an armoury. Part of…read morethe main building is the original armoury, but the tower where most of the rooms are, is newer construction. We were on the 15th floor and the view of the city was pretty. The elevator is part glass, so you can see the atrium as you go up. The aesthetics of the room is definitely nicer than your average 2-3 star hotel. It's of course more expensive than those types of hotels though. We paid around $260 a night. This included $15 a day for parking and a $50 credit for breakfast either through room service or at their restaurant. The paid parking is in a separate lot, not far from the hotel, but not connected to the hotel. There are not a lot of spots, so although you have in and out privileges, I don't know what happens if when you return, if all the spots are filled. This did not happen to us, but I could see how it could happen to people. Since our stay was during the Covid-19 Pandemic (not our preferred time to travel, but our journey was ultimately for an interment), we opted to get room service for our breakfast instead of dining in the restaurant. Like I mentioned earlier, our room package included a $50 credit for breakfast. My husband and I each got the Steak and Eggs Benedict (he got his steak medium, and I got mine medium well) ($17 each), freshly squeezed orange juice ($6.50 a glass) and my husband got a coffee ($2.50). There is an additional $8.95 room service charge. The food was actually quite good, but pricey if you are paying the menu price. The hotel is located downtown. Like with many downtowns there was a high concentration of transient people in the area. There is a homeless shelter not far away. My husband really liked the hotel. I admit that it is beautiful, but I personally prefer to stay outside of the downtown core, where it is cheaper and there is ample free parking, when I am traveling by car. If I was coming in by train (the hotel is really close to the train station) and didn't have a car for my visit, then perhaps staying in the downtown core would make more sense. Of note, their shampoo and conditioner smells really nice, lol.

Stayed here on the way home and thank god we only booked one night…read more.. The first room was dirty, dusty and unacceptable! There were white stains and debris on the floor, dust on the headboard, lamps and table. The bathtub was peeling and dusty. This is not a 4 star hotel. We informed the front desk and they moved us across the hall. The 2nd room they moved us to was slightly better but still not a 4 star hotel by any means. The rooms are dingy, dusty and feel unclean. When we told the front desk they just apologized and left it at that. The pictures make it look much better than it is. I did notice the good reviews are for the rooms on the higher floors. Even with paying for the higher room rate I ended up on the second floor where it seems they need updates. We stayed in the Delta Toronto the night prior and it was nothing like this location.

The Bruce is a fantastic hotel In Stratford. Excellent service, wonderful food and lovely…read moreaccomodations. VERY spacious rooms, beautifully appointed rooms and grounds. Extremely quiet. Lots of unexpected charming touches, very well thought out. Love, Love, Love! A must stay if you're visiting Stratford!

One of the highlights of our Easter weekend trip to Stratford was having a brunch and tour at the…read moreBruce Hotel!! I totally did not expect this high quality in service and food. Beautiful decor! It is so elegant and heavenly white with classical or piano concerto playing in the background!! The dining area could not have been anymore romantic and intimate. My beau and I loved the open brunch table in the centre of the main dining area, where you can get endless servings of fruits including strawberries, pineapples, and dragonfruits!! We have never eaten dragonfruits for brunch at any hotel before! So exotic! We ate so many slices. Service was a collective team effort and everyone was welcoming, attentive and super friendly. I can tell that they all enjoyed working there from their seemingly genuine smiles and bubbly personalities! The food there was so good!! Everything was cooked to perfection! We had their prix Fixe Easter brunch special and it was worth every dollar!! What a beautiful way to celebrate both Easter and my beau's birthday!! My beau was so impressed and thankful of me for booking and paying for brunch here that he is planning to treat me here next year for his not so surprising proposal!!! When the staff knew of his plans, the receptionist immediately gave us a tour of their suites and amenities!! What excellent and attentive service!! I will definitely come back here in the near future for a couple retreat or weekend getaway!! Stratford is such a cute town with so many good restaurants and hotels open during their famous and busy Stratford Festival season, but this hotel and restaurant really stood out to the both of us!! 5/5 would highly recommend!!

Restaurant is surprisingly good very old mansion, don't…read moreexpect new and modern equipment

A great experience! So I happened upon this hotel in a search for places to stay travelling on…read morebusiness and I'm so happy that I did... A mix of the past with a touch of the new... a beautiful mansion turned into a beautiful hotel keeping the warmth of the beautiful wood but updated with modern amenities for your convenience... walking through the front door you can feel the history and can't help but instantly admire and respect the craftsmanship in every detail that was put into the railings, the stained glass and the textures and colours of the walls. A friendly greeting and pleasant experience at the front desk you are given a room key... Yes an actual room key... That opens the door to an outstanding room with all the same class and elegance of the lobby but with an updated bathroom, a king size bed and all the conveniences of a new hotel from the flatscreen TV to the mini fridge in the desk and an Nespresso machine for your morning or evening espresso... whether it's breakfast, lunch or dinner you're looking for, you need not leave the hotel, the House restaurant is every bit as elegant as the rest of the hotel with great service, a classy ambiance and excellent chef driven cuisine... You will not be disappointed!! This was an experience... A wonderful experience... That was brought to life not only by the hotel itself but by the wonderful staff that take pride in what they are involved in and reminding me of what service really is....or....what it used to be! Thank you so much to all the staff and I look forward to my return! Zeke

I spent last night at the Hampton Inn by Hilton, which is just off the 401…read more There are fresh cookies on the counter when I checked in! There is a fitness center and pool. I spent some time on the treadmill last night but didn't check out the pool. My room was big! The bed was comfy! Though it makes sense because that's where the water source is, I found it odd and gross that the coffee maker was in the bathroom. Continental breakfast, parking and WIFI (it was speedy) were complimentary. My room also had a microwave oven and a mini fridge. It was cold outside and I found it hard to keep the room warm. When I had the thermostat set lower than 77F, the heater blew out cold air, which was strange ... and I found 77F too warm. The hotel is just down the street from lots of restaurants and the White Oaks Mall.

I used a 10 year old iron that burned a hole in my shirt. They didn't take responsibility for the…read moreshirt because the tag on the shirt said "cool iron" which they all do. But that wasn't the part that got me they then charged me for the iron because a piece of my shirt was stuck to it, ridiculous! Also people we're partying outside my room until 1:00AM. This is the worst hotel I've been to in decades

Lovely location and venue. Got seated in the sunroom and it…read morewas very nice. Food was decently good as well and can tell it is pretty fresh. Local beers were tasty. The staff was friendly. Brought our 1 1/2 yr old and would say it's kid friendly!

I had lunch there with clients…read more It has an interesting history. It's a former mill ... the only one of six mills that is still standing and was built by Tillsonburg's first mayor in 1878. In 2000, it was bought a renovated into the restaurant and inn. It's really cool inside. The owner and his friend fixed everything themselves ... it's very rustic. We sat in the dining room that overlooked a brook. The menu is varied. Apparently it's the place to go if you want a meal of fish. I had lasagna ... it was okay. Our server was friendly. I'd go back if I was in the area.

Highly recommend this lovely B&B in Stratford that is within walking distance to all the…read moreperformance venues and numerous restaurants. Hosts Kim and Kevin are so welcoming and knowledgeable about all the doings in Stratford. The house is impeccably decorated, with tons of books to read and spaces to sit outside and enjoy the gardens. Refrigerators for personal use. Rooms and beds are comfortable and many have private decks. Tea and cookies always available. The most wonderful thing is that a big thermos of coffee is brought up into hallway in early morning for self serve. How great is that? No getting dressed! Outstanding ample breakfast each day featuring top notch very fresh and innovative breakfast items. A station with granola, fresh breads, croissants, biscuits and homemade jams starts one off. Then a hot item of astonishing quality. Dietary restrictions accommodated. Cannot wait to return next year!

I spent a night here yesterday while in town for a conference at the theatre. Normally, I am not…read moreinclined to opt for a B & B, but I am very pleased that I put aside my normal doubts and gave the Old Rectory a go. Making my arrangements to stay here was very easy. Kevin got back to me immediately and replied to my inquiry and we quickly and efficiently arranged everything. My friend and I arrived a bit earlier than we'd initially indicated, but both Kevin and Kim were welcoming and helpful. We were shown to a reasonable sized room on the second floor and all necessary amenities were explained to us. The decor of the place wasn't really my cup of tea, but the room was clean and cozy, so I can put aside my own personal aesthetic. The private bathroom was a decent size and well laid out. The bed was a wee bit smaller than I'd imagined, but it was very comfortable. My favourite part of my stay though hands down had to be my breakfast! Because Kevin and Kim knew we had an early start, they got breakfast going extra early for us. We started with freshly baked croissants, lemon poppy seed cake, and assorted fresh berries. DEELISH! Then we had poached eggs with hollandaise sauce with heirloom tomato on a wonderfully salty rosti. SO SO GOOD!!! The eggs were cooked to perfection and the splash of pesto on the tomato added a perfect kick. I was in heaven. I love coming to Stratford to see the theatre. Next year, I am totally coming back here, but I am going to make sure that I have dinner at the Old Rectory too!

One of the nicest quick roadside motel stop sweet ever had!…read moreThe staff is super nice. The room was comfortable. The breakfast is like a real european breakfast buffet. Just a perfect experience

Nice stay, but what stood out was the exceptional associate, Alfonso. He made us feel very special…read moreat check-in and was exceptionally kind. What is usually a mundane or non-memorable experience he turned into such a delight and went above and beyond. He even ran up the stairs to make sure he got to us before we got to our room to bring us the bottles of water we forgot (well didn't know we had). I wasn't aware of my member status with BW but Alfonso looked it up and saw that was one of my amenities and made sure I got it. Exceptional employee.

Comfortable stay is all I can say…read more Sheraton Four Points is a hotel in south London Ont that also doubles as a conference centre. It's immediately clear with the signage and multiple conference room doors in the large main lobby. The room we stayed at was comfortable and refreshed. The beds and pillows were of the right firmness and the room felt spacious very clean. The 4K TV had options to connect to YouTube, Netflix and Prime Video if you had an account. The room was relatively quiet during our stay. Microwave was available in the cupboard. One bottled water was stocked in the room but we were able to ask for more from the front desk. For amenities, the hotel has a large swimming pool, without hot spa. Fitness room contains typical treadmills, gym machine and dumbbells. There is also a games room with a foosball table, arcade games for quarter play and a claw machine. These show signs of the hotel age. One drawback is that there is no complementary breakfast. That said, they have a 24h automated coffee machine that made tasty latte and hot chocolate. Plus there are many local and fast food restaurants nearby just beside the Hwy 401 exit. Also, the bathtub floor was quite slippery. Skip it or hit it? This is a solid mid-tier hotel pick.

In town for two days. Selected this location due to its proximity to the highway, shopping mall and…read morestores and many restaurants close by. The check in was smooth. The booking was done under a package and came with a visa gift card through London Tourism (more later). The room was good and still does not come with daily turn up or new towels. Although available by request it is a hassle to do as as we have to commit to a call and perhaps time bound. The room had a king bed that needs a new mattress. The pillows were not comfortable and made the two nights longer than they should. The card given by the hotel, London tourism and the card issuer is useless and it got rejected right away at the mall and now when I see online it says the balance is zero. Trying to connect with the card issuer since the weekend (5 days ago) and still no luck. Not exactly the hotel's fault but to select such a issuer is the hotel's and London Tourism fault. Wonder if they test the card before selecting them.

I was here for a family wedding in July. The property was stunning. The wedding ceremony was very…read morescenic in the wedding garden with the lake. The cocktail hour and reception were in different locations. The reception was in the River Room which was near the waterfall. The food was delicious and local, especially the quinoa encrusted salmon and the goat cheese fritter with wild blueberry compote. The staff were very friendly and helpful. I would definitely recommend booking this place for a wedding!

Nice hotel and spa…read more Some of the stuff here looks beaten up vs vintage. Rooms are clean Service is very good Food is very good here Looking forward to the spa. The grounds are stunning.