There really is nothing. I don't like about the best Western hotel. It's very nice, it's clean and…read morethe employees are all so friendly. We came during weekdays so the pool area was not filled and they do not allow any kids under 12 years old in the hot tub so we got the hot tub pretty much all to ourselves. The rooms are large and have a separate living room area with a refrigerator and microwave. The beds are comfortable and they brought extra pillows as soon as we called so service is wonderful. You have to request Cleaning Service ahead of time, but that wasn't a problem with us since we just swapped out our towels.

Just book your room. Awesome spacious rooms with soft mattresses. The breakfast buffet was…read moreunbelievably good with great variety! The whole place was very clean with many employees hustling around.

Stayed here on the way home and thank god we only booked one night…read more.. The first room was dirty, dusty and unacceptable! There were white stains and debris on the floor, dust on the headboard, lamps and table. The bathtub was peeling and dusty. This is not a 4 star hotel. We informed the front desk and they moved us across the hall. The 2nd room they moved us to was slightly better but still not a 4 star hotel by any means. The rooms are dingy, dusty and feel unclean. When we told the front desk they just apologized and left it at that. The pictures make it look much better than it is. I did notice the good reviews are for the rooms on the higher floors. Even with paying for the higher room rate I ended up on the second floor where it seems they need updates. We stayed in the Delta Toronto the night prior and it was nothing like this location.

Me and my family stayed here and had a horrible experience. Bedsheets were stained and dirty there…read moreshampoo and conditioner and body wash were half empty. Service was bad had a good time connecting to the internet but calling the front desk was hard. Breakfast wasn't included it was so a small area where the buffet was at and very limited options. Check in was great overall i would recommend it but make sure the beds are clean as our room 612 looked barely cleaned.

The Bruce is a fantastic hotel In Stratford. Excellent service, wonderful food and lovely…read moreaccomodations. VERY spacious rooms, beautifully appointed rooms and grounds. Extremely quiet. Lots of unexpected charming touches, very well thought out. Love, Love, Love! A must stay if you're visiting Stratford!

One of the highlights of our Easter weekend trip to Stratford was having a brunch and tour at the…read moreBruce Hotel!! I totally did not expect this high quality in service and food. Beautiful decor! It is so elegant and heavenly white with classical or piano concerto playing in the background!! The dining area could not have been anymore romantic and intimate. My beau and I loved the open brunch table in the centre of the main dining area, where you can get endless servings of fruits including strawberries, pineapples, and dragonfruits!! We have never eaten dragonfruits for brunch at any hotel before! So exotic! We ate so many slices. Service was a collective team effort and everyone was welcoming, attentive and super friendly. I can tell that they all enjoyed working there from their seemingly genuine smiles and bubbly personalities! The food there was so good!! Everything was cooked to perfection! We had their prix Fixe Easter brunch special and it was worth every dollar!! What a beautiful way to celebrate both Easter and my beau's birthday!! My beau was so impressed and thankful of me for booking and paying for brunch here that he is planning to treat me here next year for his not so surprising proposal!!! When the staff knew of his plans, the receptionist immediately gave us a tour of their suites and amenities!! What excellent and attentive service!! I will definitely come back here in the near future for a couple retreat or weekend getaway!! Stratford is such a cute town with so many good restaurants and hotels open during their famous and busy Stratford Festival season, but this hotel and restaurant really stood out to the both of us!! 5/5 would highly recommend!!

A great experience! So I happened upon this hotel in a search for places to stay travelling on…read morebusiness and I'm so happy that I did... A mix of the past with a touch of the new... a beautiful mansion turned into a beautiful hotel keeping the warmth of the beautiful wood but updated with modern amenities for your convenience... walking through the front door you can feel the history and can't help but instantly admire and respect the craftsmanship in every detail that was put into the railings, the stained glass and the textures and colours of the walls. A friendly greeting and pleasant experience at the front desk you are given a room key... Yes an actual room key... That opens the door to an outstanding room with all the same class and elegance of the lobby but with an updated bathroom, a king size bed and all the conveniences of a new hotel from the flatscreen TV to the mini fridge in the desk and an Nespresso machine for your morning or evening espresso... whether it's breakfast, lunch or dinner you're looking for, you need not leave the hotel, the House restaurant is every bit as elegant as the rest of the hotel with great service, a classy ambiance and excellent chef driven cuisine... You will not be disappointed!! This was an experience... A wonderful experience... That was brought to life not only by the hotel itself but by the wonderful staff that take pride in what they are involved in and reminding me of what service really is....or....what it used to be! Thank you so much to all the staff and I look forward to my return! Zeke

Came back for Christmas Day dinner and really wish I hadn't. It was buffet style although nowhere…read moreon the website menu did it say this. When I expressed surprise, the waitress informed me that it's always a buffet and people just know. I'm from out of town and they knew this when they took the booking, so just tell me. We were immediately seated in the 'wine cellar' not the main restaurant. This was down a flight of stairs which I hadn't been informed of. One of our party has mobility issues, so it wasn't a great start. The 'wine cellar' is basically an empty room that I imagine you hire for private parties, very basic with cheap tables, chairs and black tablecloths (not very festive). We were in this room with a large family group with young children and the kids were noisy and touching everything on the buffet table. One group of 3 older adults just left. We stuck it out with one other table of adults and that family. The food was just ok, but as is often the case with buffets, the hot food was at best warm. The mash potatoes and vegetables were borderline cold and utterly unseasoned. The salmon was overcooked and the beef was 'ok'. Desserts were Costco standard and the kids had already attacked them before anyone else even looked at them. This was a complete, dishonest money grab and it's had left a very sour taste literally and metaphorically. I very much liked the restaurant on my last visit, but this felt grubby and mercenary which means I doubt I'll eat there again.

I spent last night at the Hampton Inn by Hilton, which is just off the 401…read more There are fresh cookies on the counter when I checked in! There is a fitness center and pool. I spent some time on the treadmill last night but didn't check out the pool. My room was big! The bed was comfy! Though it makes sense because that's where the water source is, I found it odd and gross that the coffee maker was in the bathroom. Continental breakfast, parking and WIFI (it was speedy) were complimentary. My room also had a microwave oven and a mini fridge. It was cold outside and I found it hard to keep the room warm. When I had the thermostat set lower than 77F, the heater blew out cold air, which was strange ... and I found 77F too warm. The hotel is just down the street from lots of restaurants and the White Oaks Mall.

I used a 10 year old iron that burned a hole in my shirt. They didn't take responsibility for the…read moreshirt because the tag on the shirt said "cool iron" which they all do. But that wasn't the part that got me they then charged me for the iron because a piece of my shirt was stuck to it, ridiculous! Also people we're partying outside my room until 1:00AM. This is the worst hotel I've been to in decades

This is a nice cozy restaurant overlooking a local river side…read more My wife and I had Australian Shiraz wine , and enjoyed a great grilled cheese sandwich each One was just cheese I added crisp bacon , but the killer was it was on fresh buttery sourdough bread With French fries . They were hot but ok , so 4 of 5 stars They are small and were tangled as a Block , but were easy to pull apart Waiter and waitresses were very nice and attentive We will return after finding this local gem There is our side deck seating too , we stayed in side in AC A few tables close by told me about a Belgium potatoes that may have been a better and reknown choice

Lovely location and venue. Got seated in the sunroom and it…read morewas very nice. Food was decently good as well and can tell it is pretty fresh. Local beers were tasty. The staff was friendly. Brought our 1 1/2 yr old and would say it's kid friendly!

Highly recommend this lovely B&B in Stratford that is within walking distance to all the…read moreperformance venues and numerous restaurants. Hosts Kim and Kevin are so welcoming and knowledgeable about all the doings in Stratford. The house is impeccably decorated, with tons of books to read and spaces to sit outside and enjoy the gardens. Refrigerators for personal use. Rooms and beds are comfortable and many have private decks. Tea and cookies always available. The most wonderful thing is that a big thermos of coffee is brought up into hallway in early morning for self serve. How great is that? No getting dressed! Outstanding ample breakfast each day featuring top notch very fresh and innovative breakfast items. A station with granola, fresh breads, croissants, biscuits and homemade jams starts one off. Then a hot item of astonishing quality. Dietary restrictions accommodated. Cannot wait to return next year!

I spent a night here yesterday while in town for a conference at the theatre. Normally, I am not…read moreinclined to opt for a B & B, but I am very pleased that I put aside my normal doubts and gave the Old Rectory a go. Making my arrangements to stay here was very easy. Kevin got back to me immediately and replied to my inquiry and we quickly and efficiently arranged everything. My friend and I arrived a bit earlier than we'd initially indicated, but both Kevin and Kim were welcoming and helpful. We were shown to a reasonable sized room on the second floor and all necessary amenities were explained to us. The decor of the place wasn't really my cup of tea, but the room was clean and cozy, so I can put aside my own personal aesthetic. The private bathroom was a decent size and well laid out. The bed was a wee bit smaller than I'd imagined, but it was very comfortable. My favourite part of my stay though hands down had to be my breakfast! Because Kevin and Kim knew we had an early start, they got breakfast going extra early for us. We started with freshly baked croissants, lemon poppy seed cake, and assorted fresh berries. DEELISH! Then we had poached eggs with hollandaise sauce with heirloom tomato on a wonderfully salty rosti. SO SO GOOD!!! The eggs were cooked to perfection and the splash of pesto on the tomato added a perfect kick. I was in heaven. I love coming to Stratford to see the theatre. Next year, I am totally coming back here, but I am going to make sure that I have dinner at the Old Rectory too!

One of the nicest quick roadside motel stop sweet ever had!…read moreThe staff is super nice. The room was comfortable. The breakfast is like a real european breakfast buffet. Just a perfect experience

Nice stay, but what stood out was the exceptional associate, Alfonso. He made us feel very special…read moreat check-in and was exceptionally kind. What is usually a mundane or non-memorable experience he turned into such a delight and went above and beyond. He even ran up the stairs to make sure he got to us before we got to our room to bring us the bottles of water we forgot (well didn't know we had). I wasn't aware of my member status with BW but Alfonso looked it up and saw that was one of my amenities and made sure I got it. Exceptional employee.

Comfortable stay is all I can say…read more Sheraton Four Points is a hotel in south London Ont that also doubles as a conference centre. It's immediately clear with the signage and multiple conference room doors in the large main lobby. The room we stayed at was comfortable and refreshed. The beds and pillows were of the right firmness and the room felt spacious very clean. The 4K TV had options to connect to YouTube, Netflix and Prime Video if you had an account. The room was relatively quiet during our stay. Microwave was available in the cupboard. One bottled water was stocked in the room but we were able to ask for more from the front desk. For amenities, the hotel has a large swimming pool, without hot spa. Fitness room contains typical treadmills, gym machine and dumbbells. There is also a games room with a foosball table, arcade games for quarter play and a claw machine. These show signs of the hotel age. One drawback is that there is no complementary breakfast. That said, they have a 24h automated coffee machine that made tasty latte and hot chocolate. Plus there are many local and fast food restaurants nearby just beside the Hwy 401 exit. Also, the bathtub floor was quite slippery. Skip it or hit it? This is a solid mid-tier hotel pick.

In town for two days. Selected this location due to its proximity to the highway, shopping mall and…read morestores and many restaurants close by. The check in was smooth. The booking was done under a package and came with a visa gift card through London Tourism (more later). The room was good and still does not come with daily turn up or new towels. Although available by request it is a hassle to do as as we have to commit to a call and perhaps time bound. The room had a king bed that needs a new mattress. The pillows were not comfortable and made the two nights longer than they should. The card given by the hotel, London tourism and the card issuer is useless and it got rejected right away at the mall and now when I see online it says the balance is zero. Trying to connect with the card issuer since the weekend (5 days ago) and still no luck. Not exactly the hotel's fault but to select such a issuer is the hotel's and London Tourism fault. Wonder if they test the card before selecting them.

Nice hotel and spa…read more Some of the stuff here looks beaten up vs vintage. Rooms are clean Service is very good Food is very good here Looking forward to the spa. The grounds are stunning.

Wow the customer service post covid is really bad. Who leaves a newlywed in tears. They drove 4…read morehours to find out hot springs closed and got treated like crap through the customer service experience. Miserable guy. No apologies or even a congrats. My other daughter had mini moon here and somethinh happened there too. Brides beware..they no longer give a crap. I dont go anymore for the overpriced outdated rooms and poor service.