We never made it as far as staying at this hotel. We booked 2 nights but our confirmation had the wrong dates. We contacted Hotels.com and the Hotel Lux directly to change the dates, but the hotel was unwilling to accommodate us. Since this took place 3 months before travel, we expected some flexibility , especially since we know the dates we wanted were open. We cancelled our stay (the incorrect days) and they kept our $540. I would never recommend a hotel that treats future guests in such a manner. As I skim thru other yelp reviews maybe this is for the best. I would recommend seeking other accommodations. read more

Despite the previous review, I found our stay here to be very attentive. The hotel is located in the central area of Venice and is walking distance to everything. Friendly concierge our entire stay and and average room for the price and location. The stairs did not bother us as we expected to do tons of walking and stepping. The hotel accommodated is by holding on to our bags the entire day of check out while we continued to venture the city. Im giving this hotel a 3 due to the horrible beds...at least our bed was horrible. We woke up with back pain every morning and were so happy to move on to a more comfortable sleep. So if you have any back issues at all, I would for sure continue looking elsewhere. It's like sleeping on a sofa bed, you know that aching feeling you have while your trying to sleep. read more

With some difficulty we found the hotel in a dingy poorly lit alley. When you enter you immediately must go up a narrow steep flight of stairs to get to the reception desk. We left our luggage in the alley while we checked in. Even though we were there at check in time the receptionist said they couldn't bring up our luggage for several hours because the person who did so had an emergency and she didn't know when he would come back. Another guest lugged them up to the tiny reception area for us where they stored our bags. We didn't get our luggage up to our 3'rd story room for another 4 hrs (6pm). No elevators in the building. That is an important bit of information for travelers. The beds were hard and the pillows were harder. The standard pillow case didn't fit over the king pillow, and the pillow had a bad smell. During our 2 day stay we saw two receptionists, both were unfriendly, just matter of fact attitudes about everything. The rooms were clean enough but our experience was quite a disappointment. There must be at least friendlier places. read more