The location cannot be beat! We had a wonderful stay here, they were able to accommodate us with…read moretwo children, and there was plenty of space. It felt much more like an apartment than a hotel and we could walk anywhere downtown, which made it extremely easy and Pleasant. Parking is tricky, your best off finding your own parking spot. Very clean and well run establishment, the service went above and beyond to accommodate and make it a pleasant experience.

My husband and I stayed here in February 2020 and absolutely loved it. The location was perfect for…read morewalking around everywhere. Our room was beautiful and it looked like it was straight out of a fairytale. They served a lovely breakfast in a charming stone covered room. We now have a daughter and I look forward to staying here with her here one day.

This is one of those tiny little hotels that you so often see just on the edge of town. It's fairly…read morebasic, with showers that veer from needles of ice to fiery rivers of death, but it offers free internet (only in one of its buildings; if you need the wi-fi specify when you book) and a decent buffet breakfast. Some of the rooms are very tiny, but some are flat out enormous and include a little sitting area. Options available for 1-4 people, with the single room starting at EUR65/night. Cheap enough for a hotel in a tourist town! 5 minutes walk from Bismarckplatz if you're a reasonable walker.

The price was reasonable but the two of the three rooms had silverfish...usually that means they…read moreare everywhere. My kids found four in their room. I would recommend if you stay here that you empty your baggage outside before bringing it into your home. I would say this hotel was a good value but we also lost hot water in the morning. The manager reluctantly refunded us part of the cost of the breakfast which I didn't eat anyway for lack of sleep.

The rooms are clean and the lobby was fine. The daytime staff were friendly but the evening service…read morewas lacking. The parking gates wouldn't open for us and no one responded to the Help Button. We had to walk out of the garage to find help. Once finally in the garage we tried to access the hotel from the garage but the door was locked and it took over 10 minutes for someone to buzz us in. When we initially checked in, the soap dispenser in the bathroom was completely empty. But there are no phones in the room to call for assistance. I found the number online and used my cell and the front desk clerk told me, "We have 120 rooms, things happen. It's not a big deal. I'll be up when I can. Maybe 15 minutes." She's right, it's not a big deal. But it is a basic part of prepping the room for a guest an and a simple "Sorry, right on that" goes a long way."

This was a 4 star hotel. My single room was quiet, comfortable and had a full bed. The bathroom was…read moreclean, neat and functional. The free wifi worked but was slow. The hotel was dog friendly and had a grassy area outside where I could walk my dog. There was a bar near the entrance. It was open until midnight or later if needed. The staff was quite friendly. The breakfast was the best by far. They had a nice selection of bread, rolls, muffins and croissants. They had a buffet of scrambled eggs, bacon, cold cuts, cereal, yogurt, juices, tea and coffee.

A historic upscale hotel located near Old Town (but on the opposite side of the water). A very long…read morelist of famous people have stayed here: from Winston Churchill to Jay-Z. It's located off of a one way street so can be slightly confusing to find the first time. They have their own court for drop off and there's a parking garage right next door. The first reaction is quiet elegance. That's your second and third reaction as well. The staff are very attentive and will book whatever you need. For an older hotel, the rooms are good size and well appointed (strong WiFi, small desk). The gym and pool are both excellent. The buffet breakfast is typical for a good European hotel. A nice selection of breads, cheeses, and meats with eggs available. You can get a custom coffee if you want. The hotel restaurant has indoor and outdoor seating, covered for the rain or sun. The hotel is pricey but should be for the service. I gave it four stars but it's borderline 5.

If you want a truly impeccable experience in Heidelberg, this is the hotel for you. It is a…read morebeautiful, traditional German atmosphere with a modern twist. Luxurious from the moment you walk in with the kindest, most humble and service-oriented staff. The food is delicious, rooms are clean and spa is great! I would highly recommend. It also is centrally located to shopping and attractions. I am grateful to the staff for making my experience in Germany wonderful!!

I should update that the rooms are really shoddy and not well kept, at least in the separate annex…read morewhere we had to stay. There are tons of other hotels nearby, you'd be hard pressed to not find courteous, helpful staff and clean rooms.

I recently had one of the worst travel experiences in my…read more40-odd years of traveling. It happend at the Vier Jahreseitzen in Heidelberg. To give the short version of what happened: They gave me a room in a separate annex half a block away, without good shades and overlooking a noisy corner. The internet did not work and there was no way to contact reception except by going outside and walking back the half block to the main building. The staff was completely unhelpful with my internet problem. (I later figured it out: There was no signal for the wireless in my room.) The breakfast was awful. Worst of all: They actually sold my room for the last night of my three day reservation so that I had to scramble to find another hotel. The person at reception, who had assured me my reservation was ok and then, (within a space of three hours) sold my Friday night reservation to someone else, was incredibly rude and abusive and blamed the mixup entirely on me, even though I had carefully double checked earlier with him that the reservation was for all three nights. Fortunately I did succeed, after a great deal of time and stress in finding another room at the nearby Hollander Hof. The contrast between the Hollander Hof and the Vier Jahreszeiten was amazing. In all respects - room, breakfast, behavior of the staff - the Hollander Hof was delightful. I am completely disgusted by the treatment I received at the Vier Jahreseitzen and there is no reason for anyone to stay there given the much nicer Hollander Hof right across the street. If only I had booked the Hollander Hof in the first place!

Don't stay. No person in reception…read moreUnpolite lady Small breakfast No sound proofing Cold Far from city center

So I stayed at this hotel for one night on a Saturday night. The service was great when I arrived…read moreand the room was fine for my needs. However, on Sunday I had a large suitcase that I did not want to carry around Salzburg until my train at 7 pm. So, I asked the hotel owner if he could watch my suitcase until I came back to pick it up. I have left suitcases with hotel staff before so I did not think much of it. The hotel owner politely told me he would and I told him I would be back later to pick it up. So I get back to the hotel to pick it up at around 4 pm. Much to my dismay the door was locked to get into the hotel lobby. Then, I see a note on the door saying the manager is gone and the lobby closed at 3 pm. Then, I see my bag left outside the door to the lobby just lying there unattended. For a split second, I was happy that he left my bag and did not forget about it. Then, I pick up the suitcase to make sure everything is safe inside. This is when I noticed my laptop was gone! So I called the hotel manager and he said there was nothing he could do because he was not coming back to the hotel until tomorrow morning and he knew nothing of the stolen laptop. I was furious that he did not come to the hotel to rectify the situation! A trip to Salzburg ruined by a stolen laptop!