I can't tell you how wonderful it was to return to the Hilton Guadalajara night after night after attending the FIL International across the street. That festival is gorgeous madness, but at the end of the day, I so looked forward to walking through the Hilton's clear glass doors and feeling that calm wash over me. This hotel is wonderful, the best that I've found in Guadalajara. Check in was smooth, and the entire modern hotel is spotless and well-taken care of. Wi-Fi accessibility was flawless. I was there around Christmas, and really loved the enormous Christmas tree in the lobby, though the Gingerbread house could use some love ASAP; I didn't know it was possible for a gingerbread house to be sad, but here we are. My room was spotless and clean, although it could use a little more color in the decor; overall I think some love is needed to take these rooms from good to great. An update of the art, of the phones and of the TV would go a long way. I had great service everywhere from the staff: from check-in to the friendly baristas at the Starbucks, to the waiters at the restaurant who took my order with a smile even though I was wearing pajamas and barely conscious. I also appreciated the currency exchange in the lobby - that made my life so much easier. The only complaint I had was the quality of the room service, which is to be be expected. Room service on the whole is never really great by it's very nature. They offer an international menu on which everything is good but nothing is great. The Alfredo was good, the chocolate cake was meh, the Cesar salad tolerable, the pizza barely edible. While it could have all been better, it's still room service. I learned early on that if I wanted good food, to order room service from the Cantina downstairs. Their guacamole was among the best I had, and their cheese and beef quesadillas wrapped in a steamy spinach tortilla and topped with pico de gallo was delicious. I had a ludicrously early check-out and there was someone there at 3AM, smiling and friendly and ready to help me. I also appreciated the native Mexican vendors that were set up in the lobby, which made it easy to get gifts for friends and family. If you are staying in Guadalajara, or attending anything at the EXPO, you cannot get more convenience or luxury than the Hilton. read more

I stay at a lot of hotels, and many of them are Hiltons, but this one did not seem to hold up to the same standards of comfort as other Hilton hotels. Certain things like the room space and hotel amenities were good, but they are also standard offerings (like a gym or impressive lobby) that I don't think should be praised when they're expected. I got a room with a king sized bed which was nice, but the pillows were like pancakes. They started out fluffy and then flattened the minute I rested my head on them. I had to use all four just to get comfortable. The shower door was either installed wrong or had started to lean over time because it did not form a complete seal when closed, so water seeped out onto the floor every time I showered. The WiFi did not work in the lobby and kicked me off periodically throughout the rest of the hotel. The morning of my check out, I was awakened by construction noises coming from a room above or adjacent to me that proceeded to last for hours. The lounge chairs by the outdoor pool were so uncomfortable, as they didn't have any cushions and were positioned very low. I could feel the bars in the interior frame digging into my body while I laid on one, and the material they're made from gets really hot in the direct sun. Plus the pool sits out on the rooftop mezzanine facing a main road that gets some large vehicles and other traffic that can be pretty noisy. Not very relaxing. The gym was pretty small and didn't have much variety in machines/equipment. When I tried to dial the room service number from the hotel phone, it would just give me a dial tone sound. Some things I did find helpful however were the currency exchange desk in the lobby and the proximity of the hotel to a taxi stand. Plus the health and fitness level included a barbershop and a spa, which is something not frequently found in most affordable hotels. It's also walking distance to restaurants, a Santander bank, the expo center, etc. Overall, I wouldn't choose to stay here again. In fact, I had stayed a few nights at the Westin next door and was much happier there. However the Hilton was surprisingly affordable, so you get what you pay for. read more

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The best part about this hotel is the lobby area. Super modern and clean! The front desk staff is really courteous and helpful! The room itself was really outdated. To be a Hilton I was disappointed. The phone was really old and dusty, fridge didn't worked, bathroom curtains were missing lots of hangers and the furniture in the room was falling apart. The location was a 15-20 mins drive from downtown, which was convenient. read more

This is an OK Hilton. The Room Was the most comfortable during my 7 day road trip around central Mexico. Good cable TV. Decent Wi-Fi. Small but cozy heated swimming pool. Good gym. Overall, friendly staff. The small bakery/convenient Store terrible. All baked items were stale . This is an old Hilton and it definitely need to make over. read more

The hotel is decent, but nothing fancy. Their Cantina La Reforma 1, can be a very nice place, the decoration is good and the food seems to be good ( by what I saw on a few other tables), but the service is awful. 10 minutes to get this beer and my "Charales" never made it to my table after 20 minutes...so I left to eat somewhere else. read more

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Arrived at 9pm and my room was not ready, they said it had not been cleaned and there was no other room. Had to sit an hour in the lobby with my luggage. With check out being in the afternoon I think there was a little bit of an oversight when it comes to management. Other than that the decor reminds me of an abandoned russian hospital with "mold" colored closet doors and furniture. Not sage green. read more

Great rooms. Two restaurants to choose from. Fantastic bar with many tequila choices. The staff here is great. They are some of the friendliest and the most helpful I have met during my travels. The seafood stew tacos will change your world, and for the better. read more

Hotel Hilton - Hotels Near Me - Guadalajara, JAL

This hotel is absolutely wonderful. The food was great, the staff are amazing, and there are phenomenal street tacos just a short walk away. The room was nice. No issues there. I will definitely stay here next time I travel here. Oh, and you MUST have the bananas and cream with granola, honey, and coconut at breakfast. I miss that already. read more

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Spent one night. Bed was fine. Room was not cleaned well, coffee left in a cup, etc. parking garage was pitch black when we left at 8:30 am and clearly not safe or secure. No one cared. read more

I am very disappointed in this property. The rooms are worn and the public areas are worn as well. The hotel needs a facelift.

Here is my review of the Hilton vs the Riu. My first 3 trips to Guadalajara (Mar, May, Jun 2016), I stayed at the Hotel Riu at the recommendation of coworkers who live there. The last trip I took (Jul 2016) I decided to try out the Hilton because I am an Honors member and typically always stay at Hiltons. Room/Bathroom: The Hilton is nice, but I think the Riu is better quality overall. The bathrooms at the Riu are definitely nicer. But, the rooms at the Hilton were just fine. Comfortable and nicely appointed. I had no issues with my bathroom unlike some other reviews I have read. I was quite comfortable Overall Hotel: The Riu is more of a swanky, modern environment and very nice. I felt the Hilton had a very nice feeling to it and was equally nice in a different way. I am not into all the flash of the Riu so I felt more at home at the Hilton. In my opinion, the service at the Hilton was far above the Riu. Everybody I encountered was nice and helpful. Not that the Riu isn't good, I just felt the Hilton was better. Dining: This is another area where I would put the Hilton above the Riu. For me, being an American traveling to Mexico, I preferred the restaurants and menu items at the Hilton. There was a far greater selection of menu items. For me, one important difference was that the Hilton had a Starbucks in the lobby where I could get iced tea made with filtered water. Overall, I would probably choose the Hilton next time I go. read more

Decent hotel right next to the Expo Guadalajara. It definitely needs some work- the bathroom in particular was a bit shabby. Special thanks to Leo for being so incredibly helpful during my stay. read more

Went there for the plastics convention and I dont think it was worth the price but that's not my problem when the company pays for the trip. Great spot people are nice the buffet is good too. Just a bit different but still omelet bar, strong coffee and a large variety of fruits and juices. I'll be back if I'm back. read more

Bad front disk service from the start .I guess because we got the rooms through booking.com we couldn't do modifications to our reservation the room was for 4 persons and need a room for 5 persons and when I call to cancel they said it will be ok 5 person on 1 room for the fact that we check in at 5 am in the morning and was only gonna use the room for 4 hrs that it will be ok plus I was told there was no suits available that it will be fine like that at check in time we was told that we couldn't have 5 person in the room that I will have to stay in the lobby and wait for my family to sleep 4 hrs only.. So my thing is you rather have me sleeping in the lobby than let me up to the room when I was told it was ok in the first place since the room was only gonna be use for 4 hrs tops. Money wasn't the problem I try to upgrade my room when I call in the first place when they didn't have suits they said it will be ok like that.. The young lady working over night seem to have gotten bother when I started speak English to my family member... So I'm in the lobby I guess resting for free in there couches doesn't it look worse to be in the lobby than letting me go up what was the big deal I should've just cancel... I offer to pay and they said no we can't I guess I won't be staying here anymore and tell my family member not to stay here so what it's close to the airport... read more

Hilton hotels completely insulted my family tonight. As a guest of the Hilton, Carlos Trujillo, I hope you learned your lesson not to call your Hilton honors guests prostitutes and then continue to give attitude attitude when you are mistaken. Never have I ever been insulted like this ever. Coming from a business meeting dinner dressed professionally and appropriately with co-workers pulling us out of the elevator asking if we were registered in the hotel. I have my own room thank you very much. Attending a conference as Vice President of a company. This is unbelievable. Before Hilton goes insulting their Hilton honors guests in front of other hotel guests, traveling for business check your facts. I really do hope we were the first and the last people insulted. Last time we will stay in a Hilton Hotel. read more

Room was ok, the continental breakfast was not available this morning so we were sent to the 19th floor which we didn't have access to. Very inconvenient. read more

Shitty old hotel. Checked in and there were hairs all over the bathtub. Towels stained. Less than an airport hotel. Frustrated. Service in lobby bar sucks. There were 2 servers and they disappeared for 20 minutes. Almost walked out without paying. Could have, but didn't. read more

Hotel is much nicer since it was renovated but still a little old around the edges. Will come back here but restaurant in the lobby needs improvement for a hotel like this. Poor service as well. Good thing GDL is a great place to eat out! read more

Hotel was nice, clean and spacious. My only problem was the the pool. It had broken tile and it cut my daughter's feet and hands. They definitely have to fix their pool. read more

The hotel was great, staff was great. I felt like they took extra good care of my family and my brother's family. There were 12 of us there and we were treated great. The fitness room had updated equipment and the kids really enjoyed the pool even though it is very small. read more

Their service was amazing. Shower was outstanding. Water pressure from another world. The hot water never stopped. It was really a game changer for me. Will come back to gdl for it. read more

I read the other review after 3 days here it's hard to believe just because my experience was so good. Friendly employees, great location, excellent food and very comfortable beds. We had a great time here. read more

For a Hilton, this place is gross. The building is old and my room smell ranges from moldy to raw sewage depending on who ate at the two lobby restaurants with the same menu. Internet peaked at 1.8mbs middle of night, but drops to kbs status during day. Even being on executive floor can't save you. I can only imagine what a "normal" room looks and smells like. Seriously as I write this the smell is making me gag. Westin looks pretty nice outside my window. Next time I'll go there. :( read more

Luis helped me with getting a great room, he is very quick to assist with my needs. I appreciate it and will come back again!

Not the newest, not the fanciest but we were very comfortable. The pool area was nice and my kids loved being able to swim -since it was hot. We had access to the breakfast bar in the executive floor and the options were vast and yummy -saved us from having to figure out where to eat before we headed out to explore the city. They also had cocktail hour with free drinks and appetizers; sometimes this was all we needed to eat for dinner. The rooms are ok, not the newest but it was quiet and we were able to get a good night sleep. The staff was helpful and friendly. We would stay here again in a heartbeat. read more

Absolutely horrible experience. The service was the worst and wifi connection was close to none.