Pontresina is filled with lovely hotels, but please don't waste your time on Hotel Rosatsch. We…read morebooked a specific room type via our credit card company and received confirmation. Upon arrival we were given a sub-standard level room (at the same, higher price). When we inquired why there was a change in room type, the Manager was very rude and belligerent, basically lying to us that we were getting the same category room. It was very easy to go on their website and see the different options--clearly we did not get the correct room and were advised they were "sold out" so no other room was available. The situation was only made into a bigger problem because of the way it was handled. No sense of customer service at all. My husband speaks the native language and understood every word spoken so there was no misunderstanding. We sent pictures of the room provided to the 3rd party provider of the reservation and they too agreed it was the wrong room type. It is pending as to whether the Rosatsch will be removed from their suggested list of hotels. It's unfortunate to have to write this review, but it's the only way to advise future guests of how this hotel handles this type of situation. It's all about customer service and this hotel did not show any concern for us, the client. They only wanted to tell us we were wrong.

"My Home in the Alps"…read more I spent my summer in Pontresina this year and I stayed at the Rosatsch Hotel. I must say it is one of the amazing holidays I've ever had. I highly recommend Hotel Rosatsch to everyone who is planning a trip to Pontresina, Saint Moritz or anywhere nearby! This beautiful quaint boutique hotel is located at the heart of Pontersina. Warm welcome was extended to me upon arrival by Melanie, Ursina (Front Desk Personnel) and hotel General Manager, Ralph Muench. They were very helpful. Nothing was too hard for them everytime I asked their assistance about anything and everything - from as simple as an adopter request, to spa bookings, restaurant bookings, directions on how to go out and about Pontresina and Saint Moritz. All products and services that the hotel offers were introduced to me. All of the staff including Food and Beverage Personnel were exceptional. They're all always smiling and accommodating to all of their guests. Rooms are beautiful and their bed is like a "heavenly bed" very comfortable. I had a comfortable sleep all week! After a long day of hiking/skiing/snowboarding I recommend everyone to try their various body treatments at the SPA MONTANA. This hotel have Professional Physiotherapists that would definitely provide a relaxing massage and renewed feeling afterwards. Good job to Annika! :) Body treatments are reasonably priced as well. I consider this hotel as "My Home in the Alps" because I felt like I was a "family member" not just a "guest". Nothing beats the "Personalized Service" extended to everyone, starting from the General Manager, Mr. Muench. He makes sure he goes out of his way to meet and each and every guests personally. I can see he is very hands on in running this hotel. I see him from breakfast overseeing the operations in their All day dining restaurant until apero time during evenings at the O'Bar. I was pretty impressed. Good job to everyone and rest assured that I will bring more guests to your hotel! Unitl next time!