This hotel is in a new building called Punta Cero. It's a mixed-use development with lots of…read morestores, restaurants, food courts, offices, lofts, and other businesses. It's important to note that there's another Holiday Inn nearby so make sure you're going to the right one. Location-wise, it's amazing! It's right next to Parque Fundidora, which is one of the places you should visit if it's your first time. You can just walk through the building towards the food court area and use the pedestrian bridge to cross. The park also leads to Paseo Santa Lucía, which is another Monterrey thing to experience. There's also an Oxxo and 7 eleven right across the street so if you need to buy water or snacks, it's super convenient. This was a pretty affordable option and the facilities are really nice because they're brand new and very clean. Service was amazing. The staff was always attentive and ready to help. It's also great that their continental breakfast is included. It's not exactly the same every day so it's nice that they mix is up. Some days we had pancakes, others chilaquiles, others even menudos. A little more than just continental! The most amazing thing about this place are the views. We absolutely loved enjoying beautiful views of el Cerro de la Silla and the entire city from our rooms, the side windows, and their amazing terrace. It was magical at night too! Highly recommend!

servicio orrible. es un hotel que supuestamente tiene 5…read moreestrella y el staff contesta preguntas mientras todavia masticando comida en la boca, te tocan y entran al cuarto dos veces en una hora mientras dormia aunque etstaba el papel de no molestar, nos dijeron que no habia storage para maletas (no se como es posible en un hotel a 5 estrella) y ni siquiera ayudaron a encontrar una solucion. extremamente maleducados, la comida del restaurante es mala, habiamos tambien bookeado 2 noches y nos quisieron sacar despues de una por mala organizacion y comunicacion entre staff del hotel. los cuartos tenian espejos rotos. el guardia afuera dela puerta de entrada no se a que sirve pero no abre la puerta de los carros llegando al hotel y no da la acogida. cuando pides uber te obligan a bajar al parking soteraneo en lugar de subir el pedido al cuarto. he estado en hoteles a 5 estrellas de verdad y este no logra a las 3. tuve mucho mejor servicio a un ibis. tambien cola infinida ala recepcion y gente menos que calificada para trabajar en un hotel de dicho prestigio. escandaloso. nunca mas voy a traer gente aqui, fue una verguenza y todos se terminaron quejando. ah, y las fotos nada que ver con la realidad. la piscina parecia un pond de prision.

I have been here 3 times before and the service has depleted. I had a security guard follow me back…read moreto my room. I had my cousin and her kids come to the pool i had asked managment and other staff four times before i invited them over, and they kept saying it was ok. Once my cousin got their her and her kids were kicked out. SAVE your money their are other places that are better than this place.

I stayed in this hotel during my vacation in Monterrey, Mexico. It was recommended to me by a buddy…read moreof mine who grew up in this fine area (San Pedro Garza Garcia). After landing in Monterrey's airport, and going to eat with my buddy, he dropped me off at this hotel. I noticed that the surrounding area is clean, safe, and quiet. Checking in was no problem, and I opted for an upgrade, since having a great view of the city was very important to me. I got a 2-bed room on one of the upper levels. The room was spectacular. It was nicely decorated, sizable, with great amenities. There was a separate area with the shower and a bath tub, where I was able to relax while enjoying the view of this magnificent city. The room had a Nespresso machine, which I used to complement the morning coffee I ordered through room service. The food available here was great, it was very tasty, and prepared with a good balance of ingredients. I didn't have time to check out the gym nor the restaurant, but I was able to explore the surroundings. Across the street sits Metropolitan Center, a great place for fine dining. There is also Fashion Drive, which is a huge indoor mall with many great offerings. There are nightclubs in the area, but I did not have the opportunity to check them out, either. Daytime or nighttime, this place has plenty to do, and it is very safe. Later on, I learned that San Pedro Garza Garcia is the most affluent part of Mexico. It shows. My stay in Grand Fiesta Americana was a very comfortable one. It exceeded my expectations, and I plan to come back in the near future.

Beautiful hotel located in a huge building with many amenities and centers for entertainment…read more Clean. Professional. And bilingual/accommodating staff. Loved our views from anywhere in the building. Just beautiful. Breakfast was my favorite. Amazing variety of food with one of the best views in MTY. I would return and would absolutely recommend to others. Happy I was able to experience this with my cousins and my mom and my Tia.

I was accompanied by a friend for his work trip with his wife, and the company have decided to go…read morewith Safi Royal luxury hotel, which is the highest and probably most expensive hotel in the city of Monterey. The scenery from the top 19th floor was spectacular, which we also got a view of the whole entire city from the main area street. We stayed for a whole week and every day I was in the pool from about 12-3pm where the sun was the most sunniest and hot/humid. although the week we were there, it was Super Duper windy, which helped out that I wasn't burnt during the stay. Although I spoke very very little Spanish, I was able to get by. I wish the STAFF could've been a little bit more knowledgeable with some of the English barrier. I had to use my app translation to communicate with them. It was very easy to get around we Uber to most of the places that we went and the fair price was decent, usually around under US $10 for 15-20min ride around to the other side

We stayed in a suite, and the best part was definitely the amazing view!…read moreThe room was surrounded by large windows that made it feel super open and bright--and you could even enjoy the view from the bathroom. The in-room jacuzzi came with a TV, and if you have an account, you can watch Netflix while relaxing in the tub. The hotel also had great amenities like a pool, billiards, gym, and massage chairs, all available for free, which was a nice bonus. The breakfast buffet featured a variety of Mexican dishes, which was a fun way to start the day. Also, I highly recommend checking out the Sky Bar on the rooftop. The night view was stunning, and both the food and drinks were delicious--such a memorable experience!

Le daría 0 estrellas / está sucio, viejo, huele mal . Hay pelos en la almohada. Se tira el agua en…read moreel baño. Hay mucha humedad . Todo está sucio . Jamás volvere aquí

Customer service was good, quick and easy. I requested a room on the top floor in the back away…read morefrom all the noise. We were only there for the weekend to support a Raiders fan club annual party they were throwing, so I didn't spend much time in the room. The room appeared to be pretty clean, but bed was hard. As I was just getting into bed around 2am, I caught a glimpse of something black and fast crawling across the bedspread out the corner of my eye. Being extremely tired after a long flight and a night of partying, I doubted myself. To be sure I wasn't imagining things I stood up and shook the cover. Out comes a big black corn fed roach making a mad dash to the other side of the room. I had never in my life seen such a well fed roach that size. Scared to go back to sleep, I got up and turned every single light on in the room in hopes of scaring it away. Needless to say, I didn't get much sleep for the next day and a half. The food was horrible! Bacon tasted like stale freezer burned beef jerkey, cheese on the street tacos tasted old. I found out later that many of the hotel guest were walking just outside the hotel down the hill in order to get a decent meal. Transportation from an Uber or taxi can take anywhere from 1.5 hours or more since the hotel is located a little higher up in the mountains. So, definitely take that into consideration when heading to the airport, or downtown.

It's a good airport hotel. Dominic is a great shuttle driver! Staff was well and supportive…read more Unfortunately restaurant staff wasn't as attentive and had to chase a few times to get items.

What an odd experience. I had a last min layover and were checking on my phone to see if I could…read morebook a hotel stay because it's next to the airport. The security come up to me and says something and I told him "sorry no habla espanol" and he says in Spanish, this is Mexico, you need to speak Spanish. Well I just wanted Hilton hotel to know that people can still travel without speaking fluently. I get by just fine with my translator app. What a rude thing to say to someone who is trying to book a fricken room there.