IF YOU ARE LOOKING FOR A HOTEL THAT DOESN'T CLEAN, CHARGES VERY EXPENSIVE AND GIVES THE WORST…read moreCUSTOMER SERVICE, THIS IS THE RIGHT PLACE!
We were a group of 12 people to see a bullfight at the end of May, and it was simply the worst service we could have in Monterrey.
Upon entering, they rushed us to check in, that if they did not cancel our reservation that we made through booking, after that, around 11-12 at night, about to sleep, we found a hairbrush between the sheets, and what solution did they give? change rooms at almost 1 am, when we had already settled in there, their other solution was to send us to change the sheets and what happened? The people arrived and told us "do you want me to make the bed?" I mean, they still PUT a SANITIZED ROOM sticker on the door, how can they provide this kind of service? I tried to communicate with the manager more than 2 times, and he was never, never available, what kind of hotel is this that they let other people's hair brushes be found? gross. And to top it off, we wanted natural water, since we were 3 people in the room and they only give 1 bottle, we asked for more and they charged $100 EACH, what kind of prices and attention is this? when in the other room of my relatives, they asked for water and they brought it for free? And to finish with a flourish, they give ONE TOWEL in the bathroom, we ask for more, how long did it take to bring 2 more towels? 1 hour, 1 full hour to bring 2 towels, simply, it is the WORST service and attention we have ever had, and class they said that they cleaned the room daily, and I just put a piece of paper under the sheet to see if they cleaned, and clearly The paper was still there the next day.
SI BUSCAN UN HOTEL QUE NO LIMPIEN, COBRE MUY CARO Y DEN UN PESIMO SERVICIO, ¡ESTE ES EL LUGAR INDICADO!
Ibamos un grupo de 12 personas a ver una corrida de toros el fin de finales de mayo, y simplemente fue el peor servicio que pudimso tener en monterrey.
Al ingresar nos apresuraron al hacer check in, que si no cancelarian nuestra reservacion que hicimos atravez de booking, despues de eso, ya como 11-12 de la noche, ya apunto de dormir, encontramos un cepillo de pelo entre las sabanas, y que solucion dieron? cambiarnos de cuarto a las casi 1 am, cuando ya nos habiamos acomodado ahi, su otra solucion fue mandarnos a cambiar las sabanas y que sucedio? llego la personas y nos dice "quieren que tienda la cama yo?" digo, todavia COLOCAN en la puerta una calcomania de HABITACION SANITIZADA, como pueden dar esta clase de servicio? trate de comunicarme con el/la gerente mas de 2 veces, y nunca estaba, nunca estaba disponible, que clase de hotel es este que dejan que se encuentren cepillos de pelo de otras personas? que asco. y para colmo, queriamos agua natural, ya que eramos 3 personas en la habitacion y solo dan 1 botella, pedimos mas y cobraron $100 CADA UNA, que clase de precios y atencion es esta? cuando en la otra habitacion de mis familiares, pidieron aguas y se las trajeron gratis? Y para terminar con broche de oro, dan UNA TOALLA en el ba;o, pedimos mas, cuanto se tardaron en traer 2 toallas mas? 1 hora, 1 hora completa para traer 2 toallas, simplemente, es el PEOR servicio y atencion que hemos tenido, y clase decian que limpiaban la habitacion diario, y justo puse un pedazo de papel debajo de la sabana para ver si limpiaban, y claramente ahi seguia el papel al dia siguiente.