This hotel is in a new building called Punta Cero. It's a mixed-use development with lots of…read morestores, restaurants, food courts, offices, lofts, and other businesses. It's important to note that there's another Holiday Inn nearby so make sure you're going to the right one. Location-wise, it's amazing! It's right next to Parque Fundidora, which is one of the places you should visit if it's your first time. You can just walk through the building towards the food court area and use the pedestrian bridge to cross. The park also leads to Paseo Santa Lucía, which is another Monterrey thing to experience. There's also an Oxxo and 7 eleven right across the street so if you need to buy water or snacks, it's super convenient. This was a pretty affordable option and the facilities are really nice because they're brand new and very clean. Service was amazing. The staff was always attentive and ready to help. It's also great that their continental breakfast is included. It's not exactly the same every day so it's nice that they mix is up. Some days we had pancakes, others chilaquiles, others even menudos. A little more than just continental! The most amazing thing about this place are the views. We absolutely loved enjoying beautiful views of el Cerro de la Silla and the entire city from our rooms, the side windows, and their amazing terrace. It was magical at night too! Highly recommend!

I stayed in this hotel during my vacation in Monterrey, Mexico. It was recommended to me by a buddy…read moreof mine who grew up in this fine area (San Pedro Garza Garcia). After landing in Monterrey's airport, and going to eat with my buddy, he dropped me off at this hotel. I noticed that the surrounding area is clean, safe, and quiet. Checking in was no problem, and I opted for an upgrade, since having a great view of the city was very important to me. I got a 2-bed room on one of the upper levels. The room was spectacular. It was nicely decorated, sizable, with great amenities. There was a separate area with the shower and a bath tub, where I was able to relax while enjoying the view of this magnificent city. The room had a Nespresso machine, which I used to complement the morning coffee I ordered through room service. The food available here was great, it was very tasty, and prepared with a good balance of ingredients. I didn't have time to check out the gym nor the restaurant, but I was able to explore the surroundings. Across the street sits Metropolitan Center, a great place for fine dining. There is also Fashion Drive, which is a huge indoor mall with many great offerings. There are nightclubs in the area, but I did not have the opportunity to check them out, either. Daytime or nighttime, this place has plenty to do, and it is very safe. Later on, I learned that San Pedro Garza Garcia is the most affluent part of Mexico. It shows. My stay in Grand Fiesta Americana was a very comfortable one. It exceeded my expectations, and I plan to come back in the near future.

Beautiful hotel located in a huge building with many amenities and centers for entertainment…read more Clean. Professional. And bilingual/accommodating staff. Loved our views from anywhere in the building. Just beautiful. Breakfast was my favorite. Amazing variety of food with one of the best views in MTY. I would return and would absolutely recommend to others. Happy I was able to experience this with my cousins and my mom and my Tia.

I was accompanied by a friend for his work trip with his wife, and the company have decided to go…read morewith Safi Royal luxury hotel, which is the highest and probably most expensive hotel in the city of Monterey. The scenery from the top 19th floor was spectacular, which we also got a view of the whole entire city from the main area street. We stayed for a whole week and every day I was in the pool from about 12-3pm where the sun was the most sunniest and hot/humid. although the week we were there, it was Super Duper windy, which helped out that I wasn't burnt during the stay. Although I spoke very very little Spanish, I was able to get by. I wish the STAFF could've been a little bit more knowledgeable with some of the English barrier. I had to use my app translation to communicate with them. It was very easy to get around we Uber to most of the places that we went and the fair price was decent, usually around under US $10 for 15-20min ride around to the other side

We stayed in a suite, and the best part was definitely the amazing view!…read moreThe room was surrounded by large windows that made it feel super open and bright--and you could even enjoy the view from the bathroom. The in-room jacuzzi came with a TV, and if you have an account, you can watch Netflix while relaxing in the tub. The hotel also had great amenities like a pool, billiards, gym, and massage chairs, all available for free, which was a nice bonus. The breakfast buffet featured a variety of Mexican dishes, which was a fun way to start the day. Also, I highly recommend checking out the Sky Bar on the rooftop. The night view was stunning, and both the food and drinks were delicious--such a memorable experience!

servicio orrible. es un hotel que supuestamente tiene 5…read moreestrella y el staff contesta preguntas mientras todavia masticando comida en la boca, te tocan y entran al cuarto dos veces en una hora mientras dormia aunque etstaba el papel de no molestar, nos dijeron que no habia storage para maletas (no se como es posible en un hotel a 5 estrella) y ni siquiera ayudaron a encontrar una solucion. extremamente maleducados, la comida del restaurante es mala, habiamos tambien bookeado 2 noches y nos quisieron sacar despues de una por mala organizacion y comunicacion entre staff del hotel. los cuartos tenian espejos rotos. el guardia afuera dela puerta de entrada no se a que sirve pero no abre la puerta de los carros llegando al hotel y no da la acogida. cuando pides uber te obligan a bajar al parking soteraneo en lugar de subir el pedido al cuarto. he estado en hoteles a 5 estrellas de verdad y este no logra a las 3. tuve mucho mejor servicio a un ibis. tambien cola infinida ala recepcion y gente menos que calificada para trabajar en un hotel de dicho prestigio. escandaloso. nunca mas voy a traer gente aqui, fue una verguenza y todos se terminaron quejando. ah, y las fotos nada que ver con la realidad. la piscina parecia un pond de prision.

I have been here 3 times before and the service has depleted. I had a security guard follow me back…read moreto my room. I had my cousin and her kids come to the pool i had asked managment and other staff four times before i invited them over, and they kept saying it was ok. Once my cousin got their her and her kids were kicked out. SAVE your money their are other places that are better than this place.

The Gran Ancira was built in 19I2. Now with that said I have stayed at a few other hotels that were…read moreas old and historic as this one but the Gran Ancira definitely holds its own against them. As you enter the Gran Ancira hotel you are graciously greeted by numerous hotel employees. You then make your way into the lobby/ ballroom with a beautiful grand sweeping staircase. The floor is the classy black & white checkers that you'll quickly see reflecting above you on the ceiling adorned full of mirrors. I was here for work for 10 days so the food was provided by the hotel but it was very good. I did see that they had a Sunday brunch that looked incredible. The rooms are nice but your view can be hit or miss depending on what side of the hotel you get. The size of the rooms are decent size and the beds were very comfortable pillow top mattresses. The bathrooms varied in size from room to room. A few of the rooms had nice spacious bathrooms while the others(the one I got!) was tiny and made you feel claustrophobic. Other than that everything in the rooms are clean and tidy. Oh yeah the wifi was a bit spotty in the rooms. The surrounding area has a bit of a Euro feel with the cobblestone streets and plazas. Shopping,restaurants and even a electronics market reminiscent of ones found in Asia are all within walking distance. So onto the best part of the hotel....the PEOPLE! Literally every single employee that I encountered at this hotel was sincerely, genuinely nice and helpful! A rare thing nowadays but somehow you guys managed to do it! Thank you Alejandro and everyone at the Gran Ancira for the 5 star hospitality!

This had to have been one of the worst stays in a hotel ever. First of all, I was put into a room…read morewhich should have never been sold, for various reasons. Overall, the Camino Real is a nice hotel, but it did nothing to help my stay. As you come into the hotel, it opens up into a huge marble-walled atrium, probably 5 or 6 stories high. First issue is the noise- it is unbearable with the echoing of music, people talking and at the time I was there, the mass of screaming and running children. It was absolutely unbearable. I arrived to my room, which was on the top of the atrium level, and my door was off the atrium, I thought surely it is a heavy door and will block out the sound. Boy was I wrong. Of course, the hotel was sold out and I was unable to change, but I did have high hopes that the din would die down later and allow me to sleep. The rooms are nice, lots of marble everywhere. However, the room seemed like it's being prepared for renovation. When I closed the blinds before getting ready for bed, I saw that there was a space for a roller, where no roller existed, but there were two other roller blinds, but they did not block out all of the light. On the other side from the atrium was my window facing the street, so I had the din of the atrium on one side and the rumble and roar of the traffic on the other- and anybody who has been to Mexico knows that the Mexicans like to stay out late. On Saturday morning, after a late night working, there was a LOUD piano playing in the atrium restaurant, which echoed horribly through my door. On a positive note, the bed was comfortable and the breakfast good, but that still failed to make up for the interrupted sleep. If you do stay here, make SURE to get a room ABOVE the atrium (floor 24 and higher) and on the opposite side from the street.

I'll keep the story-telling to a minimum and keep this review useful for travelers. There's a lot…read moreof good things to say here :) Room: I stayed in a 2 Queen-bed room with a friend/colleague. The room was very spacious and the beds not too close together. I found the bed to be very comfortable and soft with plenty of pillows and warm comforter. I slept very well! There's a reading light that shines over the bed if you need. There's a tv with channels in both Spanish & English, though most of the English channels were news. The closet is located in the bathroom, but there are plenty of drawers. The shower and toilet are separate from each other. Here's the catch, the door to the shower is clear, and the door to the bathroom itself (to access the sink) is also see-through. So if you're traveling with a person that isn't your partner, only 1 person can use the bathroom/walk in front of the bathroom at a time unless you're REALLY comfortable with them. So if you're showering and the 2nd person needs to leave, just tell them to be mindful and look the other way :) Hotel amenities: -There is a fitness center & spa that I did not use. Gym looks like there are plenty of cardio machines and some weight training items that will get the basic jobs done. -Pool:I loved this pool!!! There are plenty of chairs to lounge off to the side and someone on staff to bring you endless cervejas (not free). The pool has small waterfalls/fountains so there is a peaceful noise of water falling to allow you to relax. The water is the perfect temperature to dip yourself in without worry. It is long enough to swim up and down. -Restaurant: There is a restaurant located on the 2nd floor that does brunch buffet. It was not vegan-friendly, but they also have a full menu which has a few veggie options. I had the wrap which was already vegan as is! If you come at the right time, there might be live music provided by a musician playing the saxophone or another instrument. I thought it provided the perfect ambiance as I enjoyed my meal. Staff: Very friendly and many spoke English. No problems here. Location: Located in a busy district popular with business people. Lots of other large hotels in the area that remind you of the Las Vegas strip. I felt very safe walking around at night. There are plenty of restaurants, cafes (even a Starbucks), and bars. There is a shopping mall just a block away, where I found a bank that accepts Bank of America ATM cards without a foreign transaction fee. I even saw H&M and other American stores nearby. Overall, if you're traveling for work, this is a great hotel. If you're traveling for leisure, it might be on the pricier side (expect to pay US prices), but for the amenities and safety, this is a good option.

Great location its very central to lots of the big tourist areas. It's really safe around here, and…read moreit's across from the "Barrio Antiguo" about a 6 min walk. The hotel itself it ok the rooms are a bit outdated and if your lucky your A/C will work, we came with a large group of 20 and only 1 couple had an issue with the A/C, and 1 other couple had a leak in the restroom which cause a huge puddle of water, the floors get really slippery when wet so it was a safety hazard. We also had an issue with the reservation some folks had, where we reserved 1 king deluxe but instead were given 2 queen beds. The excuse was they were having issues with their platform and they cant do anything about it. But other than that it was an ok option to stay in.

I came with a group of 15 people from the UK for two nights in March and there was no water for…read moreover 50 hours. Our group were very unhappy about the water issue that was experienced at the hotel. While we appreciate that an alternative solution was provided for some of our guests, the delayed communication and issues meant that they were significantly late for the event they were attending in Monterrey. In addition to the lack of running water at the hotel, our guests also experienced a few otherissues during their stay. This included lack of towels in some rooms, lack of bottled water insome rooms and some worrisome journeys in the elevator. One of our guests were stuck inthe elevator for almost a whole night, where the doors wouldn't fully open and he was calling for help. DO NOT STAY HERE! We have now been waiting for over 2 months for our refund that was promised from Maricarmen, the group booking manager, and they have stopped responding. It is appalling service!