This Hotel Chocolat store is located on Peter's Lane in Liverpool One, alongside many other designer and more high-end shops such as Hugo Boss and Michael Kors. Hotel Chocolate is quite a high end brand in the chocolate world.
This store is a decent size, but due to the inclusion of a cafe in a space which I wouldn't say is large, the store does feel cramped at times and makes me wonder why they have put a cafe in this store when the overall floor space just isn't big enough.
Service here, I sadly found to be poor unlike other branches of Hotel Chocolat I have visited, up and down the country in the likes of Manchester and Newcastle.
The store layout also was quite confusing and seemed to slightly curve, it felt like a maverick shape which one might find in a complicated Mathematics GCSE question which didn't make the shopping experience any better.
Confusing and poor layout with a slightly lower range of products than other branches, and the layout of the store doesn't cope very well when the store is busy, makes me feel disappointed with this store, while also considering other factors including the service, I sadly feel Hotel Chocolat in Liverpool deserves a single one star rating. read more