Simply one of my favorite hotels in Albuquerque! Although I have never stayed anywhere but this hotel so I might be a bit biased! However, I do think this hotel is fantastic. Not only is it beautiful, but the rooms are great!! Spacious and comfortable and from my experience very well maintained. And they are dog friendly. One other thing to know is that in the morning they have a complementary coffee bar and there is also valet parking. Another thing that I like about this hotel is they have pretty art and pottery displayed throughout. Other things that I like about this hotel is it has a fabulous roof top restaurant with fire pits so you can sit sit outside and dine and look at pretty city lights! At sunset you would be able to see this mountain ranges! Very beautiful and romantic! The night that we dined here was a limited menu, which I do not know if that's always the case or if it was just particular night. What we did have for dinner was very satisfying to us. Also, if you did not want to eat at the hotel right across the street is a food court called Sawmill Market, which has a variety of food choices not only for dinner but for breakfast and some delicious coffees. There's also another restaurant across the street in case you didn't want to dine at the hotel. All are walking distance....so very convenient if you're just passing through. When I took my puppy out for a walk around the neighborhood I found some really pretty photo moments, which I have shared here. read more

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Staff here is top tier. Whatever you need, they'll get for you. The amenities are top notch - robes, slippers, complimentary water, barista on site, etc. The bed felt like butter! Not too much noise at night or during the day. Truly a beautiful, special hotel. read more

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Hotel Chaco is a great hotel if anyone is visiting. From the staff to the amenities, this is the place!! The rooms are clean and comfortable. The pool is a decent size and the gym is open and super clean. The fifth floor, the restaurant is amazing. The host, bartenders are awesome and sure can make their concoctions really tasty and delicious but ambiance is beautiful either to drink or eat or both during the day or night! Noah, Mary at the Front Desk and the Valet Team, all of you had made this experience for the stay very pleasant and fun with all y'all's interactions!! And Mary, thank you again for assisting me in finding my $1k towel ;D read more

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What a fantastic hotel. Beautiful modern facilities and most importantly and extremely helpful staff. Kudos goes to the hotel manager, Matthew, who personally saw to it that we had a wonderful courtyard view room. I highly recommend this hotel. read more

I loved Hotel Chaco from the moment I entered the incredibly unique lobby that makes you feel like you've entered a posh cave! The staff warmly welcome you (and every time you come in) and offer you water, which is huge for me as coming off a long day of traveling on dry airplanes, all I want to do is drink up. I opted for a basic room, no balcony. Several reviews mention the balcony rooms are next level, but I loved my view of the Sawmill across the street and mountains in the distance. The windows are huge. There's a lot of construction going on surrounding this hotel and the neighboring Hotel Albuquerque, so you're going to be looking out on that no matter what and it's really not a big deal. My room was spacious and comfortable with a great work area which I needed. The bathroom is also large, with a nicely- sized walk-in shower. Bed and linens are quality and the robe couldn't be more luxe. It was such a treat to wrap myself up in it after a long day. I also appreciated the large (usually empty) gym that has a good number of treadmills and ellipticals and yes, a Peloton and a Mirror! Plenty of free weights, yoga mats and two benches. I used the pool briefly, but it was a little too crowded for my liking and I couldn't help but notice the water looking kind of cloudy and a cigarette butt floating past me. There's no outside bar or anything, nor could I find pool towels. I didn't love the pool/hot tub situation (the hot tub was also full of people) but maybe when it's less crowded it's better. My main issue was the thermostat brightness. For the life of me, I couldn't dim it and it's super bright, so I had to pile pillows next to me so the light wasn't killing me as I was trying to sleep. Next time I'll make sure to ask how to fix that because surely there's a way. I didn't get to check out the rooftop bar/restaurant (those prices gave me pause), but I did get a drink one evening at the lobby bar which had a very friendly bartender. I enjoyed my stay at the Chaco and even check-out was a good experience with the nicest guy ever working the desk. The staff at this hotel couldn't be better! Best part: the Sawmill food hall is steps away and it's pretty incredible, full of vendors that I loved and tons of indoor/outdoor seating. I'll write a separate review for that. read more

Stayed in 5 different different hotels in Albuquerque, Santa Fe, Taos and beyond. Chaco was my favorite! Clean, modern, friendly staff, walking distance to old town. Complimentary coffee and teas! read more

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Had a lovely visit to the spa at Chaco yesterday! A lovely massage in a beautiful and relaxing environment. There is a dry sauna, as well as a shower and changing rooms. I'll be back! read more

Hotel Chaco - Entrance to the spa - Venues & Event Spaces Near Me - Albuquerque, New Mexico

From the moment we arrived, the experience was outstanding. Arianna at the front desk truly went above and beyond -- she greeted us warmly and made us feel immediately welcomed. Even with the hotel being quite busy that weekend, she and the team graciously complimented us with an upgrade for our first night to help accommodate the high number of guests. It was such a thoughtful gesture and really set the tone for a special stay. The property itself is beautiful -- modern design, relaxing atmosphere, and incredible attention to detail throughout. Every staff member we interacted with was kind, professional, and genuinely eager to make our experience perfect. We can't recommend Hotel Chaco enough and are already looking forward to coming back read more

Hotel Chaco - Venues & Event Spaces Near Me - Albuquerque, New Mexico

Lovely hotel, adjacent to the ever popular - Saw Mill. Upon entering the room; I knew we erred by not booking a balcony room. The window in our room was small, dirty and overlooked a parking lot, hotel and the dumpsters below - dismal = The room did not receive much light. We requested to upgrade twice but they were unable to accommodate us. We spent four days at Hotel Chaco. We were here to attend the Day of the Tread. We were surprised that there were no breakfast offerings (as early as we required) at the hotel before the events. We had to walk down the road to purchase food. *Consistent (early morning) coffee service in the lobby would have been appreciated as well. The room was nicely appointed, the amenities acceptable. We loved the comfortable robes and appreciated the slippers. The fitness center was one of the best we've used - it had everything you'd need, from yoga mats to Peloton machines. Housekeeping was exceptional! Victor and Edward were helpful and offered a wealth of information - thank you. We will be back next year, and hope to book a balcony overlooking the pool. read more

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Really nice hotel. Great service. Really nice facility. But... 1. They do not have an EV charger. 2. They do not provide a way to access Netflix, etc. on their TVs. Fix those two issues and it'll be a 5 start experience. read more

The customer service at this hotel is exceptional! You're able to text them when you need something or have an issue. When I first arrived in the room, I noticed one of the cabinet door hinges were loose & they came within 30 minutes to fix it! The gym is very big & has all kinds of machines & weights you may read more

Beautiful hotel in Albuquerque with great amenities and central to everything. Mike at the valet was amazing with the best customer service.

Lovely hotel, the room is so big and the bathroom beautiful! The huge balcony was great to see the sunset on. I love having luggage racks and they actually had 2! Walked to the Sawmill for dinner and a drink and then sat on the roof top bar. read more

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Like WOW! Hotel Chaco is like walking into a museum. We Uber here so not sure about the parking situation. We stayed here a night as it was walking distance to Old Town Albuquerque and several cool wine bars in the area. The rooms are nice and everything feels modern and clean but this is the place to stay if you want something away from the main city, it's quite, modern and artistic. Walking into the hotel I was greeted by the statue remembering me of the scene from "Better Call Saul". The lobby has a gift shop, small museum a lobby bar and a quiet area with a nice working fireplace to sit, relax and reflect. Outside of the lobby there is a waterfall and chairs to sit, chat and reflect while enjoying the calming sound of water. We found plenty of places to eat nearby, used maps on our iPhone and suggestions from people working at the hotel. read more

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This hotel is amazing. The aesthetics and details really make it a cut above. Room 204 is the best, with a shaded view of a fountain/garden area from the main balcony (with couch, chair, and 2 tables) and another balcony on the other side with chairs/table. The Level 5 restaurant has a small but well done menu, wonderful cocktails, and brunch is great (eggs Benedict was wonderful), however be warned that what the brunch menu describes as "breakfast potatoes " is much closer to potato chips. Overall it's pricey but worth every penny. read more

Stayed at Hotel Chaco a few weekends ago while visiting the 'ol 505! Though I can appreciate a consistent hotel and the points that come along with it, I love and appreciate a local boutique hotel, which lent me to Hotel Chaco. Conveniently located across the street from a food hall, Sawmill Market, it's a pretty soli location near ABQ proper. We checked in around 7:30 or so on a Friday evening, we walked in and we're greeted at front door and walked into the cozy hotel. It felt warm, very southwest in all the right ways and was a very cool space. Check in was a breeze and the front desk was very friendly. Thought we found our room relatively easy, because the shape of the building and grand lobby, it's almost as if the floors are built with round abouts and veer right or left depending on your room. Lacked a bit a signage, but nothing huge once you get oriented! Side note, all floors required key cards to access, so very safe. We explored a bit of the hotel, an art museum on the bottom floor, few shops as well, a rooftop bar and restaurant, as well as a bar in the first floor. The pool and hot tub were located outside and they had a reasonably sized work out room. Overall, accommodations were nice. Our room was lovely, we had a balcony, thought it wasn't the most beautiful, all the natural light and windows were great. We called down for a steamer, which they had and was helpful for our weekend festivities! Bed was comfy, enjoyed the robes in the room We had the chance to enjoy drinks at the downstairs bar and rooftop. We're not super impressed with upstairs, but enjoyed the lobby bar. It was just a one off, I heard good things about booth. It was an enjoyable experience overall and we loved being able to walk across the street to the food hall then go back and relax in our comfy bed! Would definitely return again. read more

Hotel Chaco - Venues & Event Spaces Near Me - Albuquerque, New Mexico

My fiancé and I were looking for a place to stay very late after a long drive. We decided to try Hotel Chaco since the ratings looked great and it was right across from Sawmill, which we were interested in visiting the next day. We had checked out a few other hotels before coming here, but the service and ambiance at those places weren't great. As soon as we walked into Chaco, the place was magnificent, and we were greeted and helped by Mary, who ultimately was the deciding factor for us to book the hotel. She was so kind, welcoming, and comforting. When we travel, what matters most to us is the people we interact with, and Mary has all the qualities needed for outstanding customer service. We travel often, and we would definitely stay here again -- first because of Mary, and second because of the hotel itself. I hope Mary is recognized for her awesomeness, and we highly recommend this place! read more

I cannot recommend this hotel enough. What a gorgeous space with the warmest welcome, the cleanest room, just the perfect vibe for an overnight in Albuquerque's downtown. I won't hesitate to book here again with the service we received and the it's dog-friendly too. The Sawmill Market is just across the street for any extra snacks you might need, and the hotel eateries are wonderful. There are beautiful shops here, and the decor inside and out is absolutely spectacular. Loved this stay!! read more

Let me start by saying I've had an amazing experience one night, sadly followed by a lackluster experience the following night. Overall the hotel needs time get more aggressive with their hiring. So it's hard to go one way or the other. The food is amazing, so let's start there! The tequila selection is top notch, with a few exceptions, that some of the bartenders don't seem to know their liquors very well (maybe they're new so I'll cut them some slack). Besides that all of the staff are pretty awesome from the hostess, to the manager and I'd definitely recommend this place to anyone looking for a great view and trendy place to enjoy some libations and good eats! read more

I had a lovely stay at this beautiful hotel for a work trip. All of the staff was very friendly from the door to the front desk. Easy check-in/check-out process. The lobby decor is very nice and the rooms are really nice and comfortable. The gym amenities had everything I needed for my workout (free weights, treadmills, machines, exercise balls, yoga mats, plyo steps and even a Peloton!) The hotel is conveniently located across the street from a food court with tons of food & drink options (Sawmill Market). Wish my trip was a little longer so I could enjoy the hotel a little more (like the rooftop bar!). read more

It says 3 1/2 stars on yelp. Lol. It's laughable. It means the idiots who've given it less than 5 stars don't know a thing about hotels. Zero. This is one of the best hotels I've ever stayed at anywhere and I've stayed in many 5 star all over the world. People are clueless. From the architecture to the cleanliness one of the top ever. The beds and linens the cleanest and best I've ever experienced. The service. Amazing. For a hotel in New Mexico it puts all of the others to shame. Including the supposed chi chi hotels I've stayed at in Santa Fe. Pleas don't waste my time with anything less than 5 stars. You know nothing. Well done Chaco. Amazing. read more

WOW! What a beautiful, comfortable and stylish hotel in Albuquerque! We so enjoyed our stay, and loved this beautiful hotel. The amenities were fantastic and the location was perfect - we walked over to the Sawnmill and also into Old Town. The beds were like clouds, the robes were heavenly and the products were spa-worthy. We would stay here again! read more

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This hotel is amazing! The level of detail that was made to everything from the lighting to the room number plates shows throughout. It is truly one of the most beautiful hotels I have stayed (and, I have stayed in a lot). If you are looking for a special place to spend a vacation in Albuquerque, this is it. Speaking of details, once you give permission, hotel staff text you to check on arrival and offer assistance. I cannot say enough about this place and I'm looking forward to our next trip to Albuquerque so we can stay here again. read more

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Hotel Chaco is in it's self very nice . I recommend it highly . The rooms are lush and comfortable but the best part is the rooftop restaurant lounge. I was not expecting the food at a hotel to be this good . The thing that set our visit apart was the service we received from James the bartender and the staff . James Made the best craft cocktails and his food recommendations were right on . We went for a drink and a snack before a concert and liked it so much we returned after the concert for a late night snack and drink . Here's to James . Next time in Albuquerque we will definitely stay here read more

I had a wonderful first experience at hotel Chaco! A few highlights include: - Amazing experience checking in with Matt and complimentary upgrade - Matcha from complimentary coffee bar downstairs each morning (drinks made to order) - Kitchen staff who kindly made me an off menu smoothie when I wasn't feeling well during my stay - Beautiful aesthetic Will absolutely be back! read more

Although the hotel and rooms are lovely, if you are looking for all the amenities (cocktails, the tasting room, poolside service, room service) forget it. Room service is only the limited menu from the Lvl 5 restaurant, tried to get a burger and fries but not even that. The Equinox bar has NO cocktail list, when asking the bartender favorite drink to make for a suggestion he said "water" (doesn't like to make anything). Poolside service is provided from neighbor hotel not Chaco at all, and be prepared to wait for a long time to not just order anything but to receive it. The server has to go back to neighbor hotel then into a restaurant there to order and wait to then hike back to deliver an order. The pool has mostly chairs than loungers and minimal if any umbrellas in the hot sun. The tasting room was never open although advertised it was same thing with the Qbar, it was not opened at times advertised. When I asked front desk why (about Qbar) they had no idea, they guessed the staff wasn't there yet. This was at 5:20 pm on a Friday. We were on site for over 5 days including a weekend. Pros: Reservation team (excellent service), valet guys were great, weekend coffee station downstairs! Great for a business overnight but not so much for a luxury resort more like an overnight nice stop in. Lastly the website has in room beverage listed, with a cocktail picture but that's not even an option only wines (misleading). Last lastly (lol but not really) our AC went out multiple times over 2 days with multiple calls to guest services, but we finally were moved to another smaller room..? read more

This review is about the restaurant on the fifth floor. I am a local, and did not stay in the hotel itself. Sunday breakfast is a favorite for me. The view from the restaurant is outstanding. The decor is modern and there are impressive pieces of slab style furniture. The breakfast menu offer a wide range of choice. I had crepes with ricotta filling and mixed berries. Very tasty, crepes were tender and berries fresh. The orange juice is excellent. On Sunday mornings, there is also the added treat of live music by Dan Dowling, an accomplished guitarist who plays tasteful arrangements of jazz standards, Beatles songs and more. read more

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Very nice place to stay ...we had a little issue in our original room and they corrected very quickly and upgraded us to a suite thank you very much...we will be back! read more

The Level 5 restaurant was out of this world. It wasn't just a meal it was an entire experience. Agustin our waiter was amazing

Location is good, you can walk to Sawmill Market and Old Town. The rooms are nice, spacious bathrooms, comfortable beds, safe in the room, nice sized television with a reasonable variety of channels. The lobby sitting areas are well appointed and comfortable. The not-so-great things was no breakfast other than room service. We at dinner at the bar onf the fifth floor twice. The menu was OK, but nothing spectacular. We had the pork belly, elk, fried rice and another dish I don't recall. Valet parking is complimentary, but often no attendant is present when you pull in and must seek them out. Would I stay again? Likely, but not dying to to back either. read more

We really want to like the Hotel Chaco. So much so, that this is our second attempt to stay here. The location is great. The rooms are modern and nice. The vibe has so much potential. It's just poorly run. The staff is friendly and somewhat frustrated. Use caution when making a reservation from their website. We ended up by accident with some online booking company from hell. Book directly with the hotel. The front desk staff can't help with anything once you book with the online broker-- that we got to FROM THE CHACO WEBSITE. The courtyard is lovely and dirty. They don't clean the tables or wipe down the furniture often enough. We found a used condom right by the tables in the entryway. It's just a little too dirty and no one seems to be in charge. And whatever you do, don't go for weekend brunch. Food is tasty but they don't have the staff or organization to handle it. Expect long waits, even if the lovely rooftop area is empty. We had to go to the bar to get a menu, coffee, and ask them to take our order. Took about two hours total. The waitstaff was friendly and nice and said that they knew it was a sh*tshow and apologized. Weirdly that is what happened on our last visit as well. It's like it is being run by well meaning staff without leadership. Back to Hotel Albuquerque or Parq Central for us. read more

This hotel is amazing! Location is perfect in a safe area and as soon as you walk In you're greeted by the amazing staff. The General Manager Matt goes above and Beyond to make you feel welcome and told me about local places to eat and the amazing Sawmill across the street! I was here for work but used the Gym every night! The Gym and pool area was clean and the equipment was top notch! I can't wait to come back for a non work vacation to take advantage of the roof top bar and beautiful large pool. read more

This review is specificially for the rooftop bar: We are a group of people who love to support local businesses but we receive more love from some businesses than others. As a group of more than 6 diners here, we have found that we were not really welcome and that was especially evident when it came for us to pay our bills. Most businesses accept that a group of diners may want to individually pay for their food and drinks. Not here. The server refused to give separate checks. She provided only 4 bills for a large group. Since many people don't carry cash it was clumsy, awkward, and ultimately unfair to some diners who had less to eat and drink than others. One woman who has only a glass of wine ended paying over $20 because the other parties on her check decided to split it equally. How fair is that? This business has to rethink how it accommodates groups of diners. I could ramble off a whole slew of businesses that do just that in Albuquerque. We won't be returning read more

Would definitely stay here again! Love this hotel so much. Good location and customer service.

Staff downstairs are great. Bar staff was great and took great care of us. The girls upstairs had an attitude and just told us we could not just have a drink at the bar we had to wait 45 minutes. When we looked it there was so many free spots it should not have mattered I can say the place is beautiful OMG views are perfect for a late night. Most staff seem to want to make sure your experience is great just not the girls guarding upstairs The atmosphere her is so great. I just want to sit and relax. I want my house to be like this. read more

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This was one of the best hotels we have ever experienced. Stunningly art, extremely interesting design details in our room, incredible attention to the most minute details and flawless execution by the staff. We could only stay one night but wished it had been for a week! The rooms were beautiful, the meals were absolutely delicious and the staff super accommodating. We will consider this our "must-stay" destination in New Mexico from now on. read more

When we arrived we tried finding the parking for the hotel. The parking is across the street or along side of the road . There is an eating establishment across the street called Sawmill Market . So All parking was taken. We drive up to the door of the hotel and the Valet was there because it being a weekend. He said Valet is Free . Okay but every time you want to come and go you have to call Valet. The next couple days Valet guy was inside talking to the Hotel front desk clerk or They were no where in sight so the clerk came out. Secondly, called room service for more towels and an hour and half later had to make another call. Thirdly, There are 3 bars at the hotel not One had a bar . We wanted to watch the college game and the NFL games and was told we'd have to go to a sports bar! That's not good if you want to have a few drinks then drive ?? Made no sense at all. There are NO Vending machines anywhere to get drinks or snacks nor a coffee shop . Fourth, When they remodeled the hotel the sink in the bathroom is a Round tall bowl. So if you're between 5 feet tall and 5'5 it makes it very difficult to wash up. See photo . Your arms are Always up high, the faucet is close to the bowl. Looks nice but not effective. Fifth, The cabinet to the refrigerator was off of one hing and had to tug it open. Sixth, we left early morning and I asked for my receipt, he couldn't give me one. Look around at other places before deciding on this hotel. We will never stay there again. read more

Hotel Chaco - This sink is Modern but inconvenient too high and round . - Venues & Event Spaces Near Me - Albuquerque, New Mexico

Uniquely beautiful hotel, contemporary design with authentic Native American and Southwestern art throughout the property. Our room was very large with a king bed and comfy mattress, just what we needed after a 13 hour flight from NY (don't ask). Thoughtful touches like discreet reading lamps by the bed and under counter lighting made everything super comfortable. Sinks are made of solid rock set into finely grained wood, just exquisite. The hotel is nicely located in a quiet location just a short walk from Old Town ABQ. Level 5 restaurant has awesome food and decor. Staff was generally friendly and warm but not always on the ball. One day we were out all day and returned 6:00 PM, saw that our room hadn't been touched so asked the front desk for service only to be told it was too late for service then. We were surprised by that especially in a luxe property like Hotel Chaco. Other than that minor issue we loved our stay and would definitely return. read more

Hotel Chaco - Gorgeous Bar - Venues & Event Spaces Near Me - Albuquerque, New Mexico

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Love this hotel. The restaurant has great food and the hosts were very accommodating. Who could resist sitting out on the balcony? I do miss the beautiful displays of certain drinks when the hotel originally opened, but the taste was still the same. Everyone should come for the sunset views of the Sandias at Level 5 restaurant. read more

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Check-in was a complete debacle. We arrived after a long and stressful drive from Flagstaff shortly after 3:30 PM; check-in time is 4:00. Our room wasn't ready until well after 5:00 PM. Meanwhile, many other guests were in the lobby waiting for their rooms which also were not ready. Our luggage had been put into the hotel's luggage vault but, as more and more guests arrived, the vault filled up and luggage was accumulating in the Lobby. The issue was resolved eventually but the underlying cause was not enough help in Housekeeping. Mark was the only Valet / Bellman working when we arrived Saturday at 3:30 PM. Saturday. In July. At check-in time. Mark is awesome, friendly, helpful, knowledgeable and works his tail off. At 4:30, I went to the Level 5 Bar. I wanted to pay cash for a drink but Ariana hadn't yet set up her cash drawer. She suggested I charge the drink to my room. As I had not yet been able to check-in, I didn't have a room number to which to charge a drink. We agreed to put my drink on a credit card but, when asked to sign the charge receipt, I found that Ariana's pen didn't work. I ended up paying cash, "Keep the change." Want breakfast? Not available! You must either leave the hotel or order room service. Which leads to an incestuous arrangement. The Sawmill Market, directly across the street from the hotel, opens at 8:00 AM. There are several places inside the Market where you can get breakfast. Guess who owns the Sawmill Market? The Heritage Group, which owns Hotel Chaco. There are no clocks in the room. No way to know the time; no way to set an alarm clock. There were no robes in our room and no turndown service. None of the bars open until 4:00. The bars don't open at all on Mondays and Tuesdays! We initially thought there was a refrigerator in our room but it isn't very cold. I asked the Front Desk to have Dan the Maintenance Man stop by to see if he could make it colder. I was told that they are not 'refrigerators,' they are 'coolers,' intended to keep stuff from getting hot; they are not intended to keep things cold. There is one restaurant inside the hotel, Level 5. Because we had been in the car all day, the last thing we wanted to do was get back into the car, so we ate at Level 5. We hadn't made a reservation; the only available seating was outside on the roof where the wind blew hard and constantly. In my opinion, the restaurant is over-priced (the Chicken Breast is $40) and the menu is pretentious. Neither the Front Desk nor the Valet line answer promptly when we called to have our car brought around. It took several attempts to get an answer - more than once. On the plus side: I have never had a cleaner hotel room, thanks to Housekeeping Manager Valeen. And the bed, oh the bed. The sheets are white white and look as if they'd been ironed! The mattress, however, is beginning to break down in the center. The bathroom is stocked with lots of towels; and the bath towels are large. They are not dingy. They look and feel clean. The water gets hot. The shower is nice. A dim bathroom light stays on all night. There is a magnified lighted make-up mirror. Our safe wasn't working but the Maintenance man arrived promptly and quickly resolved the issue. The lighting in the room is more than adequate. As a traveler with bad knees, I appreciate the height of the toilet. This room has wood floors which, to me, is great. Carpeting in hotel rooms is just gross; you can never tell if it's actually clean. Huge shout-out to Shamise at the Front Desk. As 5:00 was approaching and our room still wasn't ready, she came into the bar and told Billy to comp us a round of drinks. She apologized so sincerely, without making excuses, that she managed to turn our frowns upside down. Valeen also came into the bar, introduced herself and apologized for the rooms not being ready in time, also without making excuses. The room was so clean, it was worth the wait. The GM Liz seems to sincerely want guest feedback. The Lobby is lovely. It's nice to walk inside a hotel and not feel as if you've been in this same lobby hundreds of times. The design and décor throughout the hotel are unique, beautiful and honor the local heritage of the Chaco culture. Same is true of the room. Checkout was uneventful and the invoice was accurate. I think Hotel Chaco has potential. Hopefully, the issues are primarily driven by hiring challenges related to the pandemic and will eventually be resolved so that service and amenities will be as good as the design and decor. read more

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