I arrived got my room settled in. tried to watch T V ,couldnt figure out how to get it workng…read more when i went to bed the residents above me start walking around for most of the knight . didn`t get much sleep all night as this continued . In the morning went to breakfast their was 10 settings and all were full. there was not coffee made,told the person there. they indecated someone be be there soon to fix it. The person in the office would not make. most of the food was cold to eat. I have stayed at Best Western for a long time. this is the worst i have seen. I will look at other Hotels in the future. Really the worst situation i have been in ever. I did not stay the 2nd night at all. and was charged an outrages amount . No refund . will not be back in the future. will look to other motels. Larry K

I'm sorry to report that we came home with bedbug bites after our stay here over the Thanksgiving…read moreholiday. Unfortunately, when reporting this to the hotel, Tommy at the front desk was very unhelpful and rude. Would not recommend.

Typical good hotel, what you expect from Holiday Inn. Clean, orderly, expected layout that you will…read morefind in this line from HI's Express brand. The parking lot was litter free and there was parking under the portico at time of arrival and departure. I am highly frustrated when I arrive at a hotel, and the hotel staff or others have parked as if it's long term (homesteading) parking. It's not. This was NOT the case at this hotel; they understand the care and feeding of the customer. Oh, so refreshing. Why no litter? There are 2 camouflaged cans near the entrance for our use as we're unloading our vehicle. Yes, there was a dolly for out use in the lobby area. Staff was helpful and attentive. Morning breakfast was good, and the breakfast staff was attentive to the guests and the levels of food available. The location is centrally located near a Walmart, fuel stations, most oft used travel routes, etc. Suggestions: add towel hanging hooks in the bathroom, a/c system is a bit wonky, while the elevator is overly spacious it is a bit slow (which enabled me to use the stairs), ask the customer if they'd like a room with shower only or shower/bath combo bathroom, and finally ... the sheets. Please upgrade the sheets to a higher quality. The pillows are good, the sheets not so much.

If you have to stay in Eunice, you will probably stay here…read more I have been to Eunice two or three times in the past couple of years. I stayed here every time. Why? Because there aren't many hotels in town. This may even be the only one. Does that mean it's bad? Nope. In fact, I am kind of surprised by the negative reviews. My experience has been that this is a decent place to stay. The Holiday Inn Express chain used to be my go-to travel hotel. Clean, free breakfast and reasonable rates were the norm. The chain has dropped significantly since I first started staying in them years ago. Now they are overrun with traveling workers. Almost every location I used to visit is packed with them, and their trucks, and they have made a family hotel less family friendly. It is not that they are obscene but I no longer want to fight for parking and deal with all that they bring to the chain. Although the chain has fallen off in recent years, this location was clean and had few people when I visited. Yes, there were giant work trucks but the hotel wasn't full. Breakfast was OK but the main benefit was the coffee. The room was clean and decent. I opted for a suite so I had a little extra room. If you are staying in Eunice, add this HIE to your list.

When we were here, the hotel was going through a remodel. Our room was really nice, but the smell…read moreof paint and chemicals I couldn't handle so I went down and ask Ambrosia she was at the front desk. If she had any kind of air freshener or candle or something I could put in the room to cover the smell. Ambrosia said why don't we go up to the third floor and see if it smells up there. And it didn't so she moved us to the third floor which was super sweet of her to do this. So I recommend staying here because the staff were so friendly.

Staying for the resident cat named Mama. Love this hotel so much - staying one extra night!…read moreBeautiful, clean hotel. Locally run with friendly staff, great complimentary breakfast and comfy pillows. It has the feel of a small business. There is also a pool that I plan on using later today. The staff members are so wonderful and provide great recommendations of things to do in the area. Located conveniently off a highway on Breaux Bridge, this hotel is a great place to stop and recover from long travel days.

This place was amazing! So peaceful! We stayed in the Magenta cabin, which has two bedrooms and a…read morecouch that pulls out, as well as a full kitchen and dining room. There's a coffee pot, coffee, butter, salt and pepper, etc. Outside is a porch swing, two lounge chairs, a dinette, and a small grill that includes tools. There's a small dock that's perfect for fishing or feeding the ducks and turtles. This cabin is very rustic, which I loved. We borrowed a little boat and rowed our way around the lake. We actually plan of trying to do a family reunion here soon!

What an absolute charm. Cute little cottages surrounding a large, quiet secluded pond. There isn't…read moremuch cell phone service but I find that a plus; keeping you in the "now"; away from social media and work. This place is so relaxing sitting on your own private deck watching the turtles, birds, fish, and the funny ducks. A delicious picnic breakfast basket is delivered to your front porch to get your day started. Only segregation I would give is that the docks need a little work but other than that I would highly recommend staying at this beautiful getaway

I had made reservations for Eater Weekend for a family reunion. The host became ill, and the event…read morewas cancelled. I tried to cancel the reservation for 2 rooms for 3 nights. The hotel manager would only reduce the reservation to 1 night for 2 rooms at a cost of about $200. She would not cancel the reservations altogether. She said she is only following policy. Best Western main line said she it was the hotel's decision to cancel the reservation. In the future, I will not be staying here, but instead, I will stay at the Holiday Inn Express in Opelousas, LA.

Worst experience ever!! We have stayed at a lot of properties and have never had words with…read moremanagement at a hotel. Checking in, my husband paid for room for 2 adults and 2 children in case we had grandkids with us. He had asked for a double room but did not get one and was told by the woman at the desk he needed to "learn how to book a hotel room" which was not ok. We were there for a baseball tournament and after a very late baseball game, we decided to give our room to family members (2 adults, 2 children) because they did not have a room for the night. As we were showing them to the room, this management couple, who were watching on video, followed us to our room demanding to know if our family were staying with us or visiting. They made a big unnecessary scene in front of our grandchildren which is unacceptable!! We left our family there for the night and the lady had words for us as we left the lobby. She even had words with our family about the situation...who also had issues including not being able to eat the breakfast the three days they stayed it was so horrible! We returned the next day to check on our family and the management couple were arguing loudly in the hallway. We would never feel comfortable staying here though we paid for the two rooms we had booked. As far as the property goes it is in serious need of updating. We have stayed in similar properties but nice customer service made up for it. Not here! There is no excuse for these people and the way they treat their guests--especially the woman's horrible attitude. Do yourself a favor and go down the road to Opelousas...we were greeted with great customer service and a nice room far away from these people and this awful property!

I always book my rooms through the Hilton app because it's quick and easy, and I rely heavily on…read morereviews before choosing a property. This hotel surprisingly had 4.4 stars on Google and 3.6 on Yelp. We decided to give it a shot. We stay at Hilton properties often and haven't had issues. We checked in around midnight and needed to get straight to bed. As soon as we walked into the room, we were hit with a strong smell of cigarette smoke even though it was a non-smoking room. I paid the upgrade fee to get a room on the first floor near an exit door. When I went into the bathroom, it was obvious the shower had not been cleaned. There was a dirty, wet towel on the shower floor and the floor itself was filthy. We were only a few hours from home, so I skipped showering altogether. It felt more like a rundown motel than a Hilton. The bed wasn't much better--the fitted sheet kept popping off because it wasn't the correct size. We were exhausted, so we tried calling the front desk for help, but the phone just rang and rang. Does anyone even work here? Like I said, we needed to get straight to bed. Personal reason for why I wasn't able to go to the front desk when we arrived. On this trip alone, I stayed at four different Hilton properties and didn't have a single problem anywhere else. This experience was completely unacceptable. Pros: - Great location (right off the highway with lots of nearby stores) - The room itself was spacious - Despite everything, I was eventually able to get some sleep Cons: - Strong smoke odor in a non-smoking room - Shower was dirty with a used towel left behind - Incorrect bed sheets - Zero customer service Unfortunately this was my experience and I really wish it weren't this bad. This stay did not meet Hilton standards at all.

Was pleasantly surprised by this hotel! Only lost a star because…read more 1) the elevator and hallways don't have AC which is tough in the summer 2) the hot and cold were mislabeled in our room shower, like turning it to cold made the water hot and vice versa, which took us a while to figure out!! With that said, the main reason for such a high rating is the breakfast. For such a quaint hotel in a small town I was impressed with the variety of options. A DIY waffle bar, various grab and go items, hot food, pastries, coffee and More! Plus all the staff seemed very pleasant

Check in was the worse i have experienced in a long time. Was told room should be ready in about 1…read morehour so i decided to wait instead of driving to casino and then come back. I sat in lobby watching other people come in and getting their rooms. After waiting 3 hours finally asked to speak to housekeeping supervisor. I told her how come everyone else's room were ready but not mine. She proceeded to give me reasons/excuses and within 10 minutes I had my room (after a 3 1/2 hour wait). Not staying there again.

They have a washer and dryer so I stayed here. It's not fancy. The room are a nice size…read more Breakfast in bags to go. Alarming is how many people do not wear face masks during the pandemic because it's optional. Hotel is 100% full... so the mask optional may make you nervous here. They are very nice and accommodating so that's great! However in this little town, One covid19 case can quickly become the whole town. They invited people from all over to visit... beautiful nature

Beautiful & quaint little boutique hotel. Large rooms. Comfortable beds. Everything is…read moreimmaculately clean. I love sitting g on the balcony in the evenings and rocking in their rocking chairs. And it's just a few minutes walk to Lake Arthur and the city park, and the Regatta Seafood & Steakhouse.

We stayed here again, to visit the lower section of the mid-Mermentau, b/t Lac Artur & Grand Lake…read more Put our jon boat yacht in at City Marina on the Monlezun Canal just behind this Hotel the evening before, took early boat tour net morning, and were back out by Noon. First night enjoyed a nice ribeye for supper at Nott's. a mile up the street heading away from Lake. Before leaving, we had a seafood lunch at the Regatta over the Lake. The Hotel has new owners, but same management and the prior owner, Roberta, visits often. The Hotel has very nice rooms with the usual amenities. The coffee pot is communal, the manager instructs on its use, first guest up starts the brewing. This little town has excellent restaurants, beautiful scenery, great folks, World class birding, decent fishing & hunting. Two large marshland game preserves are nearby. Do bring your boat, as no excursions are regularly available. Large live oaks along the waterfront & in parks give shade for walking or cycling. Tips: Less crowded weekdays, can get a bit rowdy during duck hunting season. Another locally famous Cajun Cafe is a few minutes up the road, at Mermentau, "C'est Bon" Cafe & Seafoods. Only 15" from Interstate 10. Don't miss this jewel of a town, Hotel, & eateries ! Rick

Have an appointment in the area, decided to stay here, as we have stayed here in the past, with no…read moreissues (within 2 years). Our favorite part has always been the pool and whirlpool. This location is run down to say the least. The flower beds are overgrown with weeds, from the sidewalk, the pool looked to be a questionable color, the room was dirty, trash under beds, broken tile in the restroom, non-working toilet, lamps broken, carpets stained, exposed wires hanging from a/c and then the pool....green, the outside furniture in disarray and the whirlpool, boarded up. I asked the manager upon check in if the pool was up and running, as my little girl was looking forward to swimming, she told me yes. I went back down and let them know the toilet was not working, I was informed there were no other rooms and no maintenance person in site. Save yourself the trouble and book elsewhere!!

I am really trying to see who is writing these reviews and giving this hotel over 3 stars! The only…read morereason they received one is because the front desk staff was understanding! This hotel reeks of MOLD! The smell of mold is overwhelming as soon as you walk in the door and the hotel is filthy. I believe housekeeping only changes bedding and bathroom towels. My room had to be changed out 3 times. The first one was because there was a hole in the tub and the tub would not stop running (it was already running when I check in and would not turn off). Each of the rooms I had were molded in the bathroom and the AC unit, fixtures were rusted and there was trash still in the rooms. I would have left the hotel if there was another Hampton with the next 35 miles.