I highly advise you not to stay at this hotel, as you will not be treated to a 5-star experience. You will not be treated to a 4-Star experience or even a 3-Star. Expect a 2-Star or 1-Star.
My family just completed a 3 night stay at what we hoped would be a fantastic finish to our first Italy vacation. We decided to splurge on 5-Star hotel (over 500 euros per night fee) in the center of Rome. The weather was exceptionally hot during our stay, which is important to call out. Let me explain why I advise you not to stay here - here's what we experienced:
1. Broken mini-refrigerator - didn't work at all. It was replaced after the second day and two complaints to the office.
2. Broken air conditioner - when I went down to the front desk on the first night, complaining how hot it was in our room and that the air conditioner wasn't working at all, the staff apologized and explained their was nothing they could do until the next day when they could call a repairman. No one came to repair the A/C the next day, or the 3rd day. It was never fixed. No repair techs came. I found out the staff on duty wasn't authorized to call a repair tech. Their solution? They put two ground fans in the room. This is what I'd expect at a Motel 6, not a 5-Star Boutique hotel.
3. We booked the "family" room that offered two rooms. TVs in both rooms. The issue is both TVs are of the same brand and the walls are so thin, when you use a remote for one TV, it activates both TVs, but at different intervals, so they're not on the same channels. A staff member came up and explained we didn't know how to use the remote. And then he activated both TVs when trying to show us.
4. The was not manager on duty at all. No one to file a complaint with, or authorized to offer some form of compensation. Only apologies by college -student staff.
5. On the night before we checked out, we received a call from the front desk at 10pm, asking us if we could come down and pay our final bill before 11pm, as the staff that would be on duty in the morning was not experienced in checking guests out and didn't know how to, or was authorized to, process payments.....at a 5-Star hotel.
All the staff could do for us was explain they were sorry for everything. The older staff members that stood next to the front desk nodded their head with every complaint I made, and when I stated "When paying over 500 euros a night, I don't think I'm asking for too much to have the air conditioning work?" he nodded in agreement as if to say "yep, we've had complaints like this many times before".
You will not have a 5-star experience if you stay here. All you'll get is incompetence and apologies.
Apart from the location, there are literally no redeeming qualities of this "hotel". read more