We had a birthday party here recently and here is my honest review. First, I want to say that the hostesses, staff, and managers (Anna) were great and very friendly! Our party was from 7-9:30 PM. We were greeted by our friendly hostess, placed drink orders and we were told our food would be out around 8:00. I had pre-ordered and fully PRE-PAID for everything so that there would not be any issues. We had pre-ordered an extra pizza and chicken tenders, chicken wings, and fries for all the guests. So, I had the guests skate and return to the table for food at 8. At 8:30 we still had not received our food. Meanwhile the guests had just waited around for their food that never came. I asked the hostess and she said 5 more minutes...well we did not get SOME of our food until 8:45...we got just the 1 pizza. We were missing the second pizza, all the chicken, and all the fries for the guests, which once again was pre-ordered. I spoke to the hostess again and she said the kitchen told her they were backed up and she did not know when the rest of the food was coming out (this was at 9PM...30 minutes before the party was to end). The other pizza eventually got there after advising the hostess that we had not received it, but the chicken wings, chicken tenders and fries were no where to be found and one of our guests did not eat pizza. The timing of the food completely threw our party off schedule. We had to do our cake and sing happy birthday (which the hostess did not help us with) before receiving the rest of our food because it was getting too close to the end of the party...all the kids were still hungry. I kept having to apologize to the guests for the food delays and it was very embarrassing. The rest of the food did not come out until 9:20 (10 minutes before the end of the party). I had to individually pack up 8 to-go containers myself to give to each guest. It seems that they overbook the party area and let in other public guests without any sort of limits. So, the kitchen is dealing with all these food orders at the same time that they can't handle. Also, if food is pre-ordered and pre-paid (like ours was), that food should definitely be ready on time! Also, it seemed that there was a lack of hosts. Yes, they were friendly and were trying their best, but they should have had at least one more host because you can see that they were hustling. We were refunded for the chicken and fries order, but honestly the food delays really threw everything off and left our guests hungry. In addition, it seemed like there were way too many people in general for the staff that was there. I felt bad for the managers that were dealing with all sorts of things going on...we actually had a situation of our own with a guest, and the managers reactions were fast, kind, calm and efficient. Anna was amazing with how she dealt with the situation and her ability of making the guest feel comfortable! I would also suggest adding rubber bumpers along the cement ledges getting on and off the rink to prevent injuries! The concept is cute, the roller skating is fun and the food is not bad for a roller skating rink, but the execution of the parties is just not there..more staff, less party bookings and less non-party guests at one time, would give this place a better overall experience. The overall experience for me was that it was stressful, not enjoyable, and not what a celebration party should be. I ended up having to apologize to my guests for food delays, had to rush the cake, I had to add more money to game cards to entertain the guests while waiting for the food (ultimately I told them to go back and skate and I would call them when the food was out), guests left hungry with food in to go containers, sometimes I could not find my party host (and we weren't demanding guests at all), the environment was hectic with a lot of things going on that weren't in our control and personally I did not have fun because of all of this. read more