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    1.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    Shoe cleaning

    Shoe shining

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    6 months ago

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    Dot's Fine Shoe Repair - Left shoe

    Dot's Fine Shoe Repair

    (19 reviews)

    I had a pair of dress shoes in need of a new sole. I usually have my shoes repair at Clarence in…read morePleasant Ridge. However, the store is now closed. Shoe repair is a lost art and finding a good one is extremely difficult. I looked on yelp and found Dot's Fine Shoe Repair with good rating. So I took the shoes in for repair. Initial encounter was pleasant. He gave me the option of replacing the entire sole or just do half sole reiterating the fact that if I do the full sole the shoe would be like new and last a long time. He sold me on it and I elected for the first option even though the repair cost was more than what the shoes are worth. I thought it was worth while because I was comfortable with the shoes and I do not want to break in a new pair of shoes. First disappointment came as I picked up the shoes. The stitches on the sole of the right shoe was done terribly and they looked jagged, and painted over with black paint. I complained and he took them to the back and did something to smooth it out. I should have not accept them but I needed them back. Keep in mind I wear these shoes only once a week to office hours. Fast forward 4 month (about 16 wears). while walking, I felt something flapping on my right foot. It turned out that the sole have separated from the shoes along the stitching line. I brought them back to the shop and he falsely place blame that the shoe has been resoled in the past and there was not much material for him to stitch the new sole to the shoes and that's why it separated. I told him he was the first and only person that have worked on the shoes. He offered to replace the entire bottom of the shoe which costs way to much for what the shoe is worth or he said he can glue the sole to the bottom of the shoe. However he states the shoes will not be able to be resoled in the future it he glue the shoe. I chose the latter. I picked up the shoes a week later. There was no charge for the work. Fast forward 2 more months, same thing happed to the left shoe. I brought it back to the store again. He again denies responsibility as he took the shoe in for repair. When I went to pick up the shoes 2 weeks later, he stated that I owe him money for the repair. I was surprised by the statement as he did not tell me there is a charge or how much it would be before he took in the shoes for repair. He claim it was not his faulty workmanship and he can't not provide free services even though same issue happened to both shoes 2 months apart. (8 wears). I did not want to get into a confrontation over $20 and over a pair of shoes so I pay him and left. I wanted to raise awareness of this shoe repair shop to those who is looking to have their shoes repaired so no one will be put into the difficult and awkward situation I was in. I have enclosed photos of both shoes for you to see and decide.

    This gentleman has brought so many of my worn out shoes back to life, at very low prices! I cannot…read moresay enough good things about the quality of his work.

    Hot Kicks - shoeshine - Updated May 2026

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