Amazing service. It was our first time here, but the rice was way undercooked and every bite had a "tough rice" texture unfortunately. I love the options and the flavor of the Mexican rice, but should have gotten something other than the chicken I think. It just doesn't seem like it's made fresh in house. Probably won't go back, but it was a nice break from chipotle flavor wise. Not a huge Chipotle lover either, just so you know. read more

I haven't been this dissatisfied with a restaurant in a long time. We ordered from DoorDash and the food got here promptly- so far so good. I took a bite of my burrito and the rice was very undercooked as in crunchy. The wife had the same problem. Ok. mistakes happens happen but what couldn't be written off as unintentional was the quality of the other ingredients. Shamefully bad! The "steak" made Chipotle look like they're serving wagyu. The guacamole looked and tasted like it had been lifted from a hospital cafeteria. And of course it is all swimming in an extreme excess of flavorless hothead sauce. So what justifies Hothead's existence? I couldn't say. I've had a lot of Mission Burritos in the past 20 years and this one comes in dead last. Also I made the mistake of calling them up. Rather than make things right by, you know, offering to make us new burritos or return our money, the employee who answered the phone took my number and offered to call me back. 27 minutes later i got a call apologizing, offering us 10% off of our next order. You can't make this stuff up. read more

When Hot Heads opened in Findlay I ate there at least once a week for several months. I enjoyed it at first but quickly realized the I wasn't looking forward to eating there anymore. It seemed to me their rice was a bit soggy from time to time from being cooked and packaged earlier in the day, and to me good rice is the key to a good burrito bowl. When it comes down to comparing Chipotle and Hot Heads it really comes down to your personal preference. While I'll choose Chipotle 99 times out of 100 there is still that one time I want a really REALLY spicy burrito bowl or a Hawaiian bowl or some other strange sauce on a burrito. If you like Chipotle and have an open mind about trying new flavors, I would give it a few tries. I say a few because it would be unfair to judge a place on one singe visit and one single item on their menu. Plus they have a variety of sauces to choose from. read more

If you're looking at Hot Head, it is likely you are comparing this to Chipotle. Well, spoiler alert: the latter wins. When walking in the restaurant, I was greeted initially by the employee working. Chalk this up to friendly service, or the fact that there was only one other customer in the restaurant. Not exactly the line reaching to the door often found at the other quick-service Mexican restaurant to the east. In any regard, the employee continued to be friendly throughout the entire process. Although I am familiar with the burrito assembly process, I was a little perplexed when it came to the sauces. The employee was knowledgeable about the sauces and spices and how these mixed with my order. All in all, I would rate the customer service highly; except for the fact that the lady kept calling me "hon". News flash to all the customer service workers: calling a stranger 'hon' is not endearing. It's just plain creepy. In any regard, I was out of the restaurant in record time (remember: only one other guest) and off to enjoy the bowl created for me. I went with the veggie bowl since you get the guac for free, and I wanted to see how Hot Head's guacamole stacked up with the forerunner, Chipotle. Overall, I was disappointed with the bowl. The rice was overcooked and had absolutely no flavor (but plenty of chew); the guacamole was no contender for Chipotle guac; and worst of all the lettuce topping my bowl was iceberg shreds. Seriously? I could run to Kroger and break open a package of Suddenly Salad iceberg specialty and have the same result? Again, at the expense of sounding like a broken record, this was nothing to the crisp, fresh Romaine I'm used to having on my bowls. If it's not transparent already, I am not too hot about Hot Head. In the future, I will not forsake my true love found to the east on Tiffin Ave. Sure, I may have to wait in a longer line for my food; but, I know it is superior quality and I won't have to stand being called "hon". read more

If you're a fan of Chipotle you might be disappointed. The premise is the same as Chipotle. The resturant being new to the area and being a fan of Chipotle I thought we'd try this. However, after finishing the meal, my wife and I decided that we preferred Chipotle. In fact, I'd rather eat at Taco Bell. However, if you do decide to eat here, the shop is clean, well lit, with lots of seating and the wait staff were all very friendly. read more

Great burritos with good selections of sauces. The staff is friendly and the owner is the best. I had to wait since they were cooking their fajita vegetables, so the boss gave me the burrito for free. read more

I decided to try it again after a bad service experience. This time there were 5 people working, 4 in the back and one to serve the customers. When I say 1, she made the food and cashed you out too..as the manager was in the back laughing with the three other people in the back. After my second visit I realize that there isn't going to be urgency in this place. Poorly managed in both visits, and the customers seem secondary. Which is apparent as I waited for the one other person in line order and cash out.. 8 minutes later it was my turn as the 4 other employees were having a good time in the back. My last visit will be today, because of 1 thing... the service. read more

I gave this place the ol "college try" a few times. I got different things both time and it was just meh. the steak was rubbery. chicken was bland. in fact, everything was just bland and meh. they say they are just as good as chipotle, but i disagree. Not as fresh at all. However, some people really love this place. It is clean and the service is ok. If you really love having a variety of sauce and dont focus much on the meat or fresh salsa, you might like this place. i really do not. read more

My very first hot head experience and I will have to say I was extremely disappointed. I went I. Knowing it was similar to chipotle. The chicken I had was extremely gross and over cooked but surprisingly cold for how burnt it looked. I also noticed the workers footwear was definitely not up to code! Nothing is more unappetizing than seeing someone wearing crocs without socks while they make your food. Probably am never going to eat at a hot heads again when I can just pay the same price at chipotle and get a better quality in the food. Now I'm buckling down fully prepared to get food poisoning WISH ME LUCK! 0/10 read more

They have really good burritos and their salsa is fresh and delicious. The food is similar to chipotle, however they have more options to put on , however i don't know about better quality or better tasting .. but overall a really good meal for a good price! read more

I wish Hot Head was in Michigan. I ate there during a day trip to Ohio. I thought the addition of multiple flavored sauces to the "California burrito concept" type restaurant was genius. It really sets them apart from the rest. Hot Head was still doing it right with all handmade food cooked right in front of you. The chips were good too. I would like to see a sampling of Mexican beers added to the beverage menu! read more

Went to Hot Head for the first time tonight. I was not impressed. Staff was not helpful and the tables were dirty. Will not be returning and will head down to street for my Mexican food. read more

The food here is pretty great. It to me, is a subway of Mexican food. There's staff behind a line that makes your food in front of you, with you picking the toppings. The staff is all pretty down to earth, friendly, and helpful. It's always been a very clean environment, every time I've been in there (6+ times). It's definitely a go-to place to get a good, quick, take-out lunch that isn't your normal fast food, like McDonalds or BK. I really feel it's worth the money (: read more

I was very happy with my experience tonight at Hothead Burritos! We were welcomed as soon as we entered and the first employee we came up to was very helpful in telling us what to expect for our first visit. I was also impressed to see the franchise owner working on the line and doing a great job directing his employees as well as helping both of us with deciding what to put on our bowls. He was also very knowledgeable in such things as what types of beans go well with the types of meats. The price was a good deal compared to local competition. I also enjoyed the atmosphere within especially the many flat screens to catch the end of the game. The food quality was amazing and everything tasted fresh. I will definitely be frequenting this place in the near future! read more

Awesome burritos! Great sauce selection! Cheaper and just as fresh as Chipotle! I don't know why they have a couple stars. 5 stars!

We love Hot Head Burritos!!!! Thanks for great food and supporting the BOOT program to keep our students safe!!!

Very poor quality of food. I wanted to like this place, but I was only able to take a few bites of my meal before tossing it in the garbage. Everything tasted like it had been sitting out in the sun for days. With Chipotle right down the road, it's a wonder this place is still in business. read more

This place has the WORST customer service and is the poorest ran establishment I have ever eaten at. The manager and employees are all rrude. Do not eat there. They will mess up your order almost every time and even if you return it not touched they still will not replace it. If they add something you didn't ask for.....instead of making another one....they make a poor attempt to pick off what you didn't want. This place is unprofessional and poorly managed. I'm also in the process of turning this franchise into the Corporate headquarters and whomever else can do something about their poor service.....waste of money to eat there. read more