I stay at this location a few days out of the year…read more Breyonna&SuDaniel are always extremely welcoming! Convenient location, comfortable beds.

We had a suite that my boyfriend said was larger than his first apartment! This was a very nice…read morefeature of our stay--stocked kitchenette, two TVs, easy to stream Netflix, sofa, kitchen table, large bedroom with king-sized bed, good-sized bathroom. Room was quiet and clean. Housekeeping policy/schedule was a bit haphazard. No service the first day, which was fine, but we needed service the second day and asked for it in the morning at the front desk. We came back in the late afternoon and nothing had been done. (And no, we hadn't left the "do not disturb" sign on our door). We left for dinner and asked for service again, but were told that it may not be possible that late in the day. When we got back in the evening, we discovered that it had occurred, so that was great. However, the next day, we found that towels had been replenished but bed wasn't made. It wasn't a big deal, just kind of odd. The next day bed was made and towels replenished. Not a deal breaker, just unpredictable. Front desk staff wasn't the friendliest, but overall were efficient. Sundry shop could have used a wider range of selections as there is no bar or restaurant at the hotel. Would have been nice to have had some canned cocktails or wines and a couple more types of beer, perhaps a variety of cookies. Indoor pool and hot tub were very nice features of our stay. We enjoyed them daily. Clean. Hotel is walking distance from a couple of coffeehouses, a sports bar, and a some "local gem" restaurants, which was very nice. Not too far from Niagara Falls and other local points of interest, easily accessible by Lyft.

This was one of my best stays at a Marriott property in a long time! Several of us came here for…read morebusiness in the area and we made reservations here based on a co-worker's suggestion. Upon pulling up outside it doesn't look like much, but once we entered the first thing we noticed was the amazing décor. The customer service from all the staff working the desk and lobby café was also excellent! Checking in was smooth and perfect, she hit all the topics and was very happy, professional, and engaging. She told us lots about the property and gave us an excellent lunch recommendation too! Once we got into the room, it was perfectly decorated just like the common areas we saw upon entering. The tile inset on the bathroom floor and shower floor looked amazing! The bedding was great, flat, and comfy too. Ergonomics of the room were also designed for ease and comfort! They also have a Cadillac Escalade that they use to provide free rides to guests... Anywhere in the area within 5 miles, typically running until midnight! We were fortunate to grab a couple of rides with Marty, who was very engaging and helpful! He took us to a work reception nearby and told us to call him when we were ready to be picked up, which we did and he promptly came back to get us! Shower pressure and quickness of the hot water was perfect! TV also worked perfectly! We enjoyed our visit so much that we'd return to the area just to stay at this hotel again! Highly recommend staying here when in the area! I average staying in 1.5 Marriott properties weekly and based on the poor and inconsistent service at many of them, I wish the management here would train the others on how to keep a property beautifully clean (this place has been here 7 years and it looks brand new still!) and how to provide great service!

Stayed two separate nights at the Reikart House and had a great experience. Rooms are beautiful,…read morejust as they look in the photos. Very comfortable and quiet. Excellent staff, we had Brittany pick us up at the airport and Marty at the front desk. Genuinely friendly, helpful, and knowledgeable. We also had breakfast in the lobby restaurant and it was fantastic!! Would love to stay here again.

Upon arrival we were greeted by the astute, friendly and informative staff at reception…read more Our room was very spacious with plenty of room, plus a large bathroom with jacuzzi. The accommodations are kept clean, and the king size bed was firm and comfortable. Every morning they serve a good hearty "breakfast-in-bed" delivered to your room at whatever time you choose the night before. Between 7am to 10am. The hotel is very close to the overcrowded Clifton Hill area which is home to an amusement park atmosphere. The hotel is also within good walking distance to the Falls, about a 20 -30 minutes walk along the promenade on the Niagara River. However, it's quiet at the hotel at all hours thankfully. Sterling Inn appears to be one of the better hotel options in the immediate touristy area. *There is a AG Restaurant on premises , as well as Spa for your pleasure.* Thank you for reading. Have a good day!

A beautiful hotel within walking distance to many falls attractions like Clifton Hill, The Skylon…read moreTower, and The Table Rock Welcome Centre. There is a restaurant below the inn which was fabulous. Staff were welcoming and warm. Being from out of the country I had numerous questions while I was there and the staff I met were patient and helpful. The room was modern, clean, and neat. I rarely heard any of my neighbors or outside noise. The bed was comfy, water pressure in the shower was good, and the AC worked properly. Breakfast in bed is delivered each morning if you request it. It was a lot of food for me so I opted out the rest of my trip.

We have had good luck recently with Tapestry Collection hotels, and both liked the Mosey. Our room…read morewas a decent size, and the shower was a walk in with great water pressure and good hot water. We wanted something in the general Niagara Falls area, but not at the Falls, and this is about 30 minutes away. We liked the attached restaurant, we had dinner there one night and drinks the next. There is both garage and lot parking, and there seemed to be enough spaces. There is a tiny little pool, optimistically called "the spa" that is not a spa, but the water was warm. A lot of hallway noise in the evenings, so we did put on some music/white noise. Overall, another good location for date weekend.

Quality Hilton property. Professional staff…read more Rooms are very comfortable and maintained daily. Restaurant and lounge are great. Restaurant serves breakfast and dinners. Will always stay here working in town. Thank you

It was a great experience to stay at the Elmwood Village Inn. My wife and I arrived in Buffalo for…read morethe first time for a three-day weekend. We didn't know what to expect. The Inn is right in the heart of the village, with nice restaurants north and south on Elmwood. Intermixed are interesting shops and boutiques, cafes, and even a cool grocery store. A mile south is Allen Street and all its wares; a mile north is Buffalo State and the art museum. Hop on a one of those rent-by-the-hour bikes, and Canalside and downtown is a quick pedal away. Even more, there is easy access to the freeway that gets you to Niagara Falls quickly (I suggest Whirlpool State Park for an alternative trip; the hike to the bottom of the gorge is gorgeous). The Inn itself is clean, interestingly decorated and comfortable. The room we stayed in was large ... and my wife took advantage of the large bathtub to soak away a late evening while enjoying a glass of wine. There are snacks, toiletries, water and other small touches that made the stay very enjoyable. What isn't mentioned on the Inn's website prominently is the breakfast: they are delicious. The owner has worked in the restaurant industry as a chef, and it shows. There is a wide selection of healthy options (such as fruit, granola, yogurt) along with hearty meals, pastries, cheese, sausage, etc. And, perhaps most importantly, the coffee was great. One last thing: take advantage of the porch. There is an outdoor sitting area off the communal living room that provides a great place for enjoying coffee and a newspaper in the morning, and a delicious nightcap (perhaps with some Buffalo-style pizza) in the late evening. The people watching from the porch is also great (Elmwood Avenue is pedestrian-heavy throughout the day and evening). Anyway ... if you enjoy culture, food, people-watching, access and beautiful neighborhoods, you'll love this place.

We had a Great time in Buffalo. We enjoyed our stay at the Elmwood Village Inn with a warm welcome…read moreand hospitality. Michael and Robin are very caring and friendly. The breakfast was exceptional with detail to presentation, quality and was delicious. The house is beautiful and well kept. It's in a great location with a lot of restaurant choices and stores. Thanks for the recommendations to all the local sites, eateries and bars. We highly recommend staying at the Elmwood Village Inn :)

I really enjoyed my stay at this hotel. The location is perfect. There's attached parking and a Tim…read moreHortons at street level. It's across the street from the waterfront and there's a stop for the tram right outside your door. The beds are comfy and the bath products provided smell delicious. I was fortunate to have access to the M Lounge which was fantastic. The same chef cooks for the onsite restaurant which has fantastic views and fresh crafted cocktails. I would definitely stay at this location if I return to Buffalo.

This is my 3rd stay here. The staff is always friendly and the rooms are nice with a great view…read more The parking garage can be a challenge sometimes and one of the elevators wasn't working this trip. The MLounge gives it a Star.

I stayed at the Westin Buffalo for a work trip and was extremely pleased! The hotel is beautiful,…read moreand the room was large and very clean. The location was central to everywhere I needed to be for work. I asked the front desk staff for advice for nearby places to eat and they were helpful. I didn't get a chance to check out the hotel's restaurant but I did spend some time working in Jake's, the lobby coffee shop. The service was great and the employees helped me figure out the best WiFi so my Zoom session went well. Both check in and check out were smooth with staff taking care of any issues that came up. I'd definitely plan to stay here if in the area again!

I'm not entirely sure where to begin with this review because the experience was a mix of good…read moreintentions, disappointing execution, and consistently poor hospitality. Prior to my stay, I called the hotel twice on separate days requesting an early check-in. Having traveled quite a bit, I've learned it's always best to communicate these things in advance. During both calls, I was assured notes would be added to my reservation and that the staff would do their best to accommodate the request. However, during my second call, I was informed there were no notes on file at all. I asked if one could simply be added since I still had over 24 hours before arrival, and I was told someone would call me back within 2-3 hours to confirm. I never received that call. When we arrived on the day of check-in, unsurprisingly, the room was not ready. To their credit, they did offer complimentary breakfast and stored our luggage while we explored the area, which I appreciated. Unfortunately, the issues only continued from there. Once entering the room, we noticed visible stains on the bedding, as shown in the photos provided. While I initially tried to let it go and enjoy the trip, it became increasingly difficult to overlook the overall condition of the room. The bench seating near the desk was not only visibly stained, but also loose and unstable to the point where sitting on it felt questionable. I ended up wiping it down myself with disinfectant wipes. The room service phone also did not function properly -- calls could be made, but we could not hear anyone on the other end. After reporting this, no one came up for quite some time, and we had to repeatedly go downstairs to request basic items and toiletries before assistance finally arrived roughly 30-40 minutes later. The hotel itself is in an excellent location, which is honestly one of its strongest qualities. However, the hospitality throughout the stay fell far below expectations. The restaurant service in particular was consistently disappointing. I approached every interaction politely and warmly, yet the staff largely came across as disengaged, cold, and robotic. Very little attentiveness was shown during meals, and the energy from several servers made it quite apparent they did not want to be there. Ironically, the most friendliness we received came when the check was presented. As for the food, it was average at best. Not terrible, but certainly not memorable. Breakfast was underwhelming, and small details were repeatedly overlooked. At one point, we informed the staff that the coffee served was cold, and the response we received was essentially that it had been sitting out and they could simply pour hotter coffee into it to warm it up. That interaction honestly summarized the level of service we experienced throughout the stay: reactive rather than attentive, and lacking the professionalism expected at this price point. Overall, I left disappointed because the hotel has genuine potential. The location is fantastic, and with the right level of care, attentiveness, and hospitality training, the experience could be significantly elevated. Unfortunately, when you are paying premium prices, you expect the quality of service and comfort that is advertised -- and this stay simply did not deliver that. Oh I almost forgot, we got an unexpected visit from a stink bug and the staff merely said "I am so sorry for that"

Spent 2 nights here with a school group attending an FFA convention. Great place at a great price!…read moreThe staff are friendly and accommodating. Very clean and kept up facility. THE BREAKFAST IS AMAZING! The manager, Troy, was so nice to work with and he does everything in his power to make it a great stay. Highly recommended.

We booked a room here for a Bills game. We ended up with a smoking room, which we didn't want, but…read morewe tried to make it work. It didn't smell that bad upon check-in. After the game, the room smelled disgusting. When the heat kicked on, the smoke smell really came out; however, the room itself was generally unclean. The toilet also ran non-stop. It was going to be a sleepless night with that toilet running continuously. Juggling the handle didn't stop that toilet. The bathroom wall was disgusting and had brown stains on it. My travel partner spoke to the front desk before the game, but we were told it was non-refundable. The front desk said we could move to another room tomorrow, so that was promising. We tried to hang in there. It was the dirty sheets that sent us packing. One bed was covered in hair on the comforter and on the sheets. The other bed had stains and hair. I took pictures of the grossness and then I booked another hotel 15 miles away while my travel partner went to talk to the front desk again. The front desk said if we brought it to their attention sooner, they would've refunded us (we brought up how we didn't want the smoking room, my travel partner went downstairs to talk to the front desk about how we didn't like the condition of the room). Soooo... hopefully the other rooms are better? We had a bad time. We left at 1:30 am for another hotel. Update: My travel partner was told the general manager would be in at 7 am. When he called this morning around 10, he was told the general manager wouldn't be in until 2 pm. We'll see! Update 2: we called back at 3 pm and asked for the general manager. We were transferred to a full mailbox, so we were unable to leave a message. Update 3: received call back from manager. We received a refund of half the stay, which is better than nothing! The manager did also reply to my review, which is great! My Conclusion: Would I give them another chance? Yes. The rest of the hotel seemed very clean. The bird in the lobby was cute. Personally, I think this room just fell through the cracks with housekeeping and was missed. The smell was tolerable, but the running toilet and dirty sheets was the big problem for me. Also, with Buffalo being only 3 hours away, I visit fairly often. I wouldn't write off this place due to a fluke like this. Go Bills. :)

If you're looking for that authentic Buffalo charm without feeling like you've accidentally…read moretrespassed into your grandmother's historically preserved living room, this is the spot. From the second you walk in, the house radiates that classic, cozy "Old Buffalo" energy that makes you want to cancel your plans and just exist in a state of perpetual relaxation. To the left of the entrance is the dining room. It's less of a room and more of a 24/7 hospitality hug. There is a relentless flow of snacks: chips, pretzels, fruit, and candy. The drink selection is equally aggressive in the best way possible (Nespresso, BOTH Pepsi and Coke products, beers, and teas). I spent an embarrassing amount of time just surveying my options. ​The Room (The Grover Cleveland): The room is a great mix of "I'm in a historical landmark" and "Thank God there's a heated bathroom floor." It's well-preserved but doesn't lack the modern essentials. ​The Pros: Mini-fridge, wall-mounted TV with streaming, and a shower with a hand wand (excellent water pressure, too). They even left two pitchers of water for me, one chilled, one room temp. That is the kind of over-preparedness I appreciate. The large windows allow tons of natural light to enter. Wall mounted Aveda shampoo, conditioner, and body wash in the roomy shower. And yes, the bathroom has a wall-console controlled heated floor!! There are two luggage racks, writing desk and two comfy lounge chairs along with the king sized bed. One side has a nightstand with alarm clock abd the other side has a marble shelf on top of an old-style steam heater. There are plenty of plugs around the room and the door has bolt lock with old-style key. ​The Con: My only tiny gripe? The pillows. They were a bit on the "pancake" side of the spectrum, very thin and definitely not fluffy. If you like a firm loft, you might find them lacking. ​The Amenities The fireside library and parlor are perfect for pretending you're reliving the 18th-century lifestyle, and the covered front porch is elite-tier for people-watching. Parking is easy: you can pay for the off-street spot or just roll the dice with the free street parking (which was totally fine). ​The Food & The "Staff" The breakfast spread is legit. We're talking yogurt varieties, hard-boiled eggs, fresh fruit, homemade granola, and homemadr scones that I am still thinking about days later. Seriously, the scones alone are worth the booking. Also, special shout-out to the resident dog who clearly thinks he's the General Manager. He's the friendliest employee on the payroll. ​The location is walkable to a bunch of local shops and restaurants, so you're right in the heart of things. If you want a comfy stay that is affordable and feels historical but isn't "stuffy," this is your place!

We really enjoyed our stay at the inn. It has a very classic and homey vibe to the establishment…read more Very different from your typical hotels. The inn is located in ElmWood- the area is very walkable. Close by to many local shops and restaurants. The inn communal area is very pretty and is filled with histories. We were in awe how well maintained the inn was. The staffs were all very friendly. I really enjoyed talking to Polly. She was very accommodating. The stay comes with light breakfast included. The room is huge and is nicely furnished. Some improvement suggestions I would have is having more outlets or extension cords. The room actually faced the street and it was shockingly not too noisy, though I thought the inn was thoughtful when I saw they did provide a white noise machine. I highly recommend checking out this place if you're in Buffalo NY. Definitely worth the money.

Great place to stay in Buffalo, exceptionally friendly front desk staff. Coming in from whatever…read moreactivities we did each day, and no matter who was up front, we were greeted and they were welcoming as we passed. Hotel is crisp and clean throughout, rooms are comfortable and we did not notice any cleaning issues. It's not something I would take a star off for, but mainly because it's Buffalo. We were annoyed that the rooms had motion sensing thermostats. Even with the mild weather that we were visiting during, the lack of air circulation while gone always made the room uncomfortable to return to, because it was stuffy. Thankfully, it would be cleared up within 20-30 minutes, but being outside all day and wanting to comfortably relax when you return, it kind of puts a damper on that... and I don't really know what kind of savings it presents. It's easy enough for an AC system to maintain 70 degrees when it barely gets above that outside. Anyhow, thanks to the climate, a minor annoyance. Would stay here again! Forgot to get pics of the room, but I assume if you've seen one you've seen them all here.

Stayed again. It's a very nice place. Big beds. Rooms. Walk…read morein shower. Breakfast. TV.