Slimy obsequious man hovered around Dad's bed like a vulture. We wanted him gone. People in and out cleaning out trash and we wanted to alone with dad. When he died they couldnt wait to throw out everything in the bath. We want to be with his body alone. Badly done!! Hate the Hospic read more

In patient center care was adequate. Front door staff not friendly and welcoming. I don't feel like they checked on my family member frequently enough. Family member would be restless and staff would not know it and we would have to get them to care for them. For the most part nurses were kind. Inpatient social worker was helpful but home social worker was judgemental and not helpful. I was lead to believe one of the goals was for a peaceful passing. What I witnessed was not at all peaceful. Very traumatizing. read more

This is the worst hospice company that I've ever had to deal with. In my job, we utilize hospice care very often. I always advise against this one and this week has proven exactly why. I called them to come see a patient under their care and was told they had higher priorities than this resident, who they hadn't even assessed. I called for 2 days, along with the patients family, and they still waited 2 days to come see this patient. It's like they don't understand what their job is. Very poor care, no urgency, and poor treatment plans for end of life. I will NEVER recommend them ti ANYONE. Complete and utter disappointment read more

Care quality is not what you want for your loved ones. I have dealt with this organization for both of my parents that recently passed. Lack of communication, attention to care is disappointing, administration doesn't even know what their employees execute on a daily basis. Poor time management and the care received, is not genuine. read more

Of Hospice and Community Care, I will say, there are better choices! These comments are specifically directed toward H&CC management, not the caregivers. My terminally ill husband was diagnosed by H&CC's affiliate, LGH Penn Medicine. After less than 1-year of providing limited care, they discharged my husband stopping nursing care and medication aid. They proceeded to remove, (rip away) all of his DME include his hospital bed before the Medicare appeal was processed. The appeal was in favor to continue hospice service, Medicare-Lavanta denied the discharge calling it inappropriate! Then, H&CC refused to reestablish hospice care for him stating that it was a clinical decision, their physicians did not agree with Medicare physicals even though they never provided Medicare with a medical explanation. All they could say was that my husbands' condition was chronic, not terminal. My husband died less than 2-months after his discharge from Hospice & Community Care. This hospice situation was a tremendous hardship to bear on top of the already complicated circumstances. This hospice provider was paid by Medicare, but apparently not enough so they chose to dump us and let me stuck with finding DME and paying for the medications until I found another hospice. The nursing care was always limited but I didn't know that until another hospice was engaged. The hospice that I chose after being dumped by H&CC was a night and day difference. They were amazing right up to the end and I will forever be grateful for everything they did for us. I will also note that there are huge differences in hospice providers that should be considered. As for H&CC, I will never understand how they could be so insensitive and careless in their line of work. If your loved one is in a long-term care facility, it is very important that your hospice provider has a good relationship with them. -Again, there are better choices than H&CC! read more

At home rn nursing staff is knowledge and fantastic . Intake worker is nice. Reception and office staff can be a little bothersome and tend to not listen very well, and sometimes don't seem like they wish to be bothered. Social worker can be helpful but doesn't take time to review things including your file before she tries to put a plan in place. Overall, they're excellent care and service which is much needed for cate and comfort. Could use a little more "right hand, left hand" interaction. read more