One of the worse property management companies I have dealt with in a long time . Maintenance request was not excited in a proper manner ,the "Manager" and some of his staff were unprofessional. I wouldn't recommend any property Horton manages to anyone . Horrible experience. First of all , I left this apartment in pristine condition. The bathroom , Kitchen , bedroom and living room was cleaned to perfection. I'm not the only one who has posted a negative review of this company . They currently have two stars and they have this rating for a reason. I don't owe this company any money , never damaged their property . I submitted a Maintenance request it took them three weeks to fulfill . I was the one who moved . When I did move, I owe them nothing . I have never owed them anything . If I had it to chose over again, I would never move in a Horton managed Property . Side note : Notice how this management company attempts to discredit those who don't have a favorable review of them. Read the other reviews then read mine.Do your research. Go on other sites read those reviews. The truth isn't hard to find . read more

If I could give them a negative number, I would. I have unfortunately had to resign a lease with them due to the current housing market . I have made numerous maintenance requests on the house that I am renting that have been completely ignored for months now, one being a safety issue. The one staff member he has is absolutely incompetent and extremely rude. He is no better though. He never responds to maintenance requests even having done a walkthrough and seen the issues himself. I recommend no one renting through this company. read more

Be very careful people. This was very unfortunate. Me and my spouse went to look at a house a few weeks ago and loved the place. The gentleman explained to put an application in which we did at $40 each ( standard application fee). However, since we gave them the application fee we have yet to hear from them. Prior to seeing home, phone was answered when we called. Now neither myself, my husband or my realtor can reach them. I call daily, nothing. Not even a call to say we were not approved. This company is just ignoring us. Very VERY unprofessional for a company to have such protocol. Once I posted a concerned review on Google, they miraculously responded within an hour that I was almost approved but they would have to decline because of my actions. SHADY. Please be careful when going to apply for a home. Read the company responses to negative reviews as well. They are very unprofessional. read more

DO NOT rent from this management company. After moving in to a property leased by this company, semigloss walls patch painted with flat paint, a tub with a black ring on the bottom and dirty carpets were encountered. Also, closets were filled with items for which tenant had no use or need, except paint. The tub was scrubbed clean, improperly painted walls were not corrected and the carpet was covered with rugs during a one year residence. Not to mention the front door handle set lock was broken upon move in and NEVER repaired, during the one year residency. Furthermore, management inserts a clause in the lease that tenant is responsible for "...all plumbing issues", fully aware that the plumbing was defective. If you rent from Horton Realty. make sure you purchase plungers for all toilets, as you will be clearing all toilets on a daily basis. Upon moving out, carpets were cleaned, as per lease. Nail holes were painted with paint provided by the management company and the unit was cleaned. After departure and leaving Maryland on 11 September, the management company did not return the deposit, until 30 October. They deducted for carpet cleaning, repainting, cleaning and a "unpaid utility bill" which was billed separately and paid by the tenant, through the utility. These guys are scam artists and you can depend on not receiving your deposit in full, despite a good faith effort. Also, repeated calls to have door repaired and other issues were never returned by the management company, with the exception of a demand for remediation of a cockroach infestation halfway though the lease. read more

Horton Property Management has been managing rental properties for us since 1998. It is a family and veteran owned company and we had the pleasure of first working with and becoming friends with Joe and Marilyn Horton, wonderful people, who have sadly both passed away. They spoke often of their son, Chris, who was in the military back then and now heads the company. The elder Hortons would fill in when Chris had reserve military duty. The sudden loss of Marilyn in June last year just before a long deployment for Chris left a big gap. Chris' wife and additional staff have stepped up to fill until Chris returned. Over the past 20 years there have been ups and downs as can be expected with changing markets, tenant concerns, office staff changes, and other unforseen issues. But, the overall positive is the Horton family values that Chris embodies: integrity, honesty, professionalism and respect. Property owners and tenants have no concerns when rents are paid and properties maintained and vacated per lease agreements. The property manager must be fair to both. We find some of the review complaints totally out of character for Horton Property Management given our experience over the past 20 years. Stop in and meet Chris and his team, then judge for yourself. We believe you'll find a company you will want to work with. read more

The home I rent in the California area is managed by Horton Realty. I have rented through this company for three years now. I have been quite happy with Horton since the beginning of my rental contract. Small issues with the apartment are always dealt with in an expedient manner. I would happily do business with them again. read more

Wow, I should have read the reviews on google of this company well before signing a lease. Fortunately I found the house they manage from another realtor at Remax. But so far they completely suck. Worst communication skills I have ever seen and how they continue to do business is a complete mystery. How do you call someone two weeks after they give you 3000 dollars for rent and deposit, and already signed a lease to let me know I'm approved to rent said property and need to sign my lease. I had to have them look up and make sure they have my money and lease ( which they did), they just don't pay any mind to what's going on. It feels as though they only hire children to run the business, this morning I called to make sure they submit to Metco the paperwork to transfer utilities and the first time I got hung up on and the second the lady had no idea they had to do that. . I cannot really put into words how disappointed I am in even having to be associated with this company let alone be a customer. Stay away, far far away you will only be let down over and over again. read more

We contracted with Horton for management of our property as a rental when we moved 1000 miles away. 2 out of the 2 renters they found broke the lease and trashed the property. The only other renter they offered to us was a registered sex offender. We declined. They then offered to hire a painter to "freshen up" 2 bedrooms and the hall for $500.00. When I informed them that I would come see to the painting, that somehow gave them the "go ahead" to hire chimney cleaning and inspection, "professional" cleaning (and the house was NOT cleaned), pest inspection and treatment, lead paint inspection, and the grounds "cleaning".....all this WITHOUT a tenant lined up. When I told them how disappointed I was, they promptly gutted the account funds and blocked me from their phone. I have spent a small fortune to restore the house's condition and I have no recourse with these shysters. Be very wary of Horton if you value your property. We never imagined that this would happen. We trusted them with our property and relied on them to keep us informed of changes and condition issues. They come off as sweet and caring, but it seems as though all they do is for their own bottom line. I shouldn't be surprised, but we had never rented a property before and thought our best option was to hire a management company. Look for someone besides Horton! I admit that I was way too emotionally invested in this house....We had spent a lot of money and we had worked hard making it user friendly and easy to maintain. When a tenant's dog damaged a solid wood door (which I personally had sanded and stained) and another door's jamb, they "hired" a repairman who wood puttied and PAINTED the door and also painted over tape on the door jamb. For that service, we were charged $550.00! We were charged $320.00 for leaf removal and gutter cleaning and when I arrived at the house 3 weeks later, the gutters were full and hanging away from the house, rain had ran back into the soffit and damaged it (no way that had happened in 3 weeks!) and the gutter guards were laying on the deck and in the mudhole that was once a beautiful woodland yard with ground cover and azaleas. I am so sorry we had the misfortune to do business with Horton Realty. Steer clear!!! I wish YELP would let you give a 0 stars rating because I would! read more

Horton Realty has not helped fixed major issues in our rental house. We had have other issues with the payment processing fees over charging us, with no refund or comp we received back. We had snakes in and around our house, that they did not mention were a problem in the area. We have a hole in our basement wall that leads straight outside, which snake and other possible animals can get in, which they would not come out to look out, nor fix. They simply told us to get snake be gone, what ever that is. Not people friendly. read more