As someone who has spent over 30 years in Food & Beverage--ranging from FOH and BOH to management and operations--I rarely write reviews this critical. However, after visiting this location every two years for the last eight years, I have officially reached "Strike Three."
Before addressing the failures, I must commend Mitch, the bartender/cocktail server. He was absolutely amazing, providing the quickest service of the night and doing everything in his power to accommodate the mounting issues. The staff, in general, were apologetic, but they clearly lack the operational support needed to succeed.
Despite the hotel being "dead" for a Saturday night, the food service was a catastrophe: They were out of almost every standard side, including baked potatoes and vegetables.
I ordered the King Prime Rib. It arrived gray, cold to the touch, and completely flavorless.
It came with a side salad and I was told they were out of side salads, only to later discover they simply didn't want to chop the heads of lettuce. When a salad finally arrived, the lettuce hadn't been washed and tasted like dirt.
My salad was replaced with baked beans without my consent, further complicating a simple order.
Moving dining to just eight tables in a gaming room was a significant tactical error that killed the atmosphere and flow.
I was blown away to see table caddies and cutting utensils stored directly on the floor under the cash register on the gaming floor. This is a fundamental health code failure.
The Room
The room was "fine" but unremarkable. While it smelled clean, the decor is dated (as expected for an older property). However, the chair in our room was heavily stained, which dampened the "clean" impression.
I only come home every few years, and I keep hoping this place will improve. Instead, it has consistently declined. To management: You have good people like Mitch, but your operations, kitchen standards, and basic sanitary protocols are failing them--and your guests. read more