Excellent taxi service Excellent airport transfer there…read morewaiting in the arrivals hall on our return

Excellent service extremely punctual and friendly with competitive prices. Would recommend and use…read moreagain.

Having never booked a cruise before I wasn't sure where to start, but Louise spent time…read moreunderstanding exactly what I was looking for - she was so was so helpful, friendly and knowledgeable in presenting different options before deciding which one to go with and making the booking. I was really impressed and couldn't recommend enough booking a holiday with Louise!

I regularly use this branch…read more The staff there are unfailingly helpful, efficient and friendly. I am submitting this review as a result of having seen the previous one-star review. I sympathise with the writer's situation in having to cancel his holiday, and suffer what sound like some unfair consequences . He has a legitimate case to put to Thomson's. However this looks like a classic case of hard-working frontline staff taking the brunt of a criticism which should be directed at the company's terms and conditions, over which regional staff have no control. The writer says that everything was fine until he had to cancel, which suggests that the staff had done a good job up to that point. Natural justice requires me to respond with a 5 star review which accurately reflects the fine service I have received on innumerable occasions over the past 25 years.

Great travel shop in the centre of Conwy town within walking distance of the train station…read more It's excellent to be able to actually visit a real person and book something face to face.

We booked a recent Croatian cruise. When booking flights we asked them to reserve us extra legroom…read moreseats, they emailed us to say us they would do so. However when we got the boarding passes we discovered they had not, and by that time they had all gone. We were promised they would look into this but we have heard nothing. My husband emailed them last week and we can see they have read the email but have simply ignored it. I personally do not trust them to deal with anything beyond a standard booking. Disappointing.

With the rise of internet bookings and cheap flights (which may soon be curtailed what with the…read moretalk of per-plane tax) there seems less and less use for a physical Thomson holiday presence on the high street. Honestly though, it would be sad to see it go. All of my early holidays independent from my parents were booked here; Tenereek, Megaruf, Megaruf again (we enjoyed it so much). The staff were patient and helpful, explaining to us in the most friendly way that most hotels would probably not be willing to take a booking of fifteen eighteen year-olds and that it might limit where we could actually go. On the first occasion the assistant even argued (albeit in the same friendly manner) with the hotel bookings department to allow the holiday to go through. She was honest too, about the sort of accommodation we would be getting - it wasn't exactly tripadvisor but she did warn us that she knew it was a little basic. The internet is a fantastic tool, if you know what you're searching for, but often if you want a selection of possible options then it can be best to talk to an actual person in an actual shop which is exactly why Thomson Formby is so good.

John gave us a great one day tour of N. Wales and made our trip to N. Wales worthwhile. He covered…read morea huge variety of sites and experiences in one day. We did the "N. Wales in a Nutshell" tour but he is able to adapt to your individual interest. His car is very very comfortable and he uses a speaker so you can easily hear everything he's saying. He is passionate about his job and you can tell because he will tell you everything about Wales - history, life, geology, etc. He is a great guide (and driver). He made the place come alive. He's a true professional and is very customer friendly. We would recommend John and his company to anyone visiting North Wales.

This is a nice little station. Maybe the fact that I love the name Blundellsands and Crosby has…read moresomething to do with, but I really do like this station. It's well looked after, clean, the staff are friendly, and as Isabel has pointed out it has heated waiting areas which is always a plus in the colder months of the year. :) I don't think there are any shops around here worth shopping at, though, if I'm completely honest. If you need a newsagents or something, sure, but otherwise don't bother.

Queen Square Bus Station is one of the two main bus stations in Liverpool city centre, alongside…read morethe Liverpool One Bus Station, obviously as in its' name the Queens Square Bus Station is located in Queens Square which is close to St John's and Liverpool Lime Street Station, unlike the Liverpool One bus station, it mainly serves the Merseyside area, albeit some services do run a little further such as to Preston via Southport, albeit the latter service is much quicker to get the train to one of those cities. The layout and setup of Queens Square Bus Station is quite different, it mainly involves around 13 glass bus stands with different numbers, each serving different services, the bus stands are clearly labelled hower this approach has two big drawbacks - It's harder to tell which bus goes where without area knowledge, a map or some sort - It is harder to get in-between stands, some are far away from each other when multiple buses from multiple stands serve different areas, for example on a match-day there's 3 different areas of Queens Square in which you can get a bus to Goodison Park, home of Everton Football Club, or two on any regular day. - The stands are in order however when it splits it's then hard to find further stands, and as you cross the road it loses that order. There are generally staff around the bus station area, but it's been pretty hit and miss on numerous occasions whether they were actively going to help, or just stand there picking up their salary not caring about customers, for example recently there was a confusion with the bus diverting earlier than expected, with no one there to explain if the bus would actually be going where it should, especially on a busy matchday service this should be better - although Stagecoach Buses do share responsibility for this. I did like the live bus times on each individual stand, but then again you have to go to each individual stand to see them, having one main board perhaps in the information area would be so much better showing common destinations, what bus to get and from what platform, which makes it easier than risking going to one bus stand when a bus going to the same place would arrive sooner from the other, similar to what they have in Newcastle Upon-Tyne. Overall, this is the better bus station in Liverpool for more local and regional journeys and the area is a good, central location close to shops (St John's), hotels (Marriott) and numerous restaurants, and basically as you are in the city centre, you're near so much more than the businesses which run alongside the bus-station, nowhere near perfect and with numerous improvements but this is pretty much my go-to place when needing to travel around Liverpool outside of the city centre, and it isn't a bad place to go so it does warrant a solid three-star rating.

Situated in Queen Square, is where most of the public get off from the bus to access the city…read morecentre. The bus station is modern with spacious accessible bus shelters with each bus shelter incorporating bus timetables and information screens. The site of the bus station is on a long and rather steep incline but well designed and easy to understand. A pelican controlled crossing and tactile guidance pathway is provided for easy crossing from one side to the other. There are also induction loops and a help point in each shelter should you require any emergency assistance. If you require any further information or want to purchase save-away ride tickets, there is a travel centre nearby where you can gain access to complete bus timetables as well as other related tourist travel information. Staffs are friendly and can provide general details.