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Recommended Reviews - TUI Holiday Store
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1 year ago
Having never booked a cruise before I wasn't sure where to start, but Louise spent time understanding exactly what I was looking for - she was so was so helpful, friendly and knowledgeable in presenting different options before deciding which one to go with and making the booking. I was really impressed and couldn't recommend enough booking a holiday with Louise! read more
10 years ago
I regularly use this branch. The staff there are unfailingly helpful, efficient and friendly. I am submitting this review as a result of having seen the previous one-star review. I sympathise with the writer's situation in having to cancel his holiday, and suffer what sound like some unfair consequences . He has a legitimate case to put to Thomson's. However this looks like a classic case of hard-working frontline staff taking the brunt of a criticism which should be directed at the company's terms and conditions, over which regional staff have no control. The writer says that everything was fine until he had to cancel, which suggests that the staff had done a good job up to that point. Natural justice requires me to respond with a 5 star review which accurately reflects the fine service I have received on innumerable occasions over the past 25 years. read more
7 years ago
As a family, we have been using Tui Heswall for many years now and have always enjoyed first class service from a very professional and friendly team. More recently, Katy has arranged trips to South Africa, India and Galapagos for us, complicated long-haul travels booked through Hayes and Jarvis, sister company; Galapagos was very complex, given its protected status. All trips have been superb, excellent planning, attention to detail, meticulous with exciting itineraries. Here's to lots more good holidays booked with the Heswall Tui Team! read more
18 years ago
NOTimpressed with the service i got from this travel agents, normally book holidays on the internet but decided i would ring around and see were i got the best quote , so i rang Thomsons Heswall branch and they said they would price match if i could prove the price which i did so decided i would book with a travel agent for a change , everything was fine until i hadf to cancel due to ill health and that is were things went wrong as we had booked a few couples it then meant they all had to pay more because i wasnt going which MIGHT I ADD DIDNT STATE IN THE BROCHURE it does now but it didnt then , we wrote to Thomsons Head Office and are still waiting for a reply even though we have written and rang numerous times So BEWARE!! read more
More info about TUI Holiday Store
131 Telegraph Road
Heswall
Heswall
Wirral CH60 0AF
United Kingdom
Directions
0151 342 8171
Call Now
Visit Website
https://www.tui.co.uk
Hours
What time does TUI Holiday Store open?
TUI Holiday Store opens at 9:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.
What time does TUI Holiday Store close?
TUI Holiday Store closes at 5:30 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.TUI Holiday Store is closed on Sunday.
Mon-Sat 9:00 AM - 5:30 PMSun Closed
Other Amenities
Does TUI Holiday Store have free WiFi?
Yes, TUI Holiday Store has free WiFi.
Why does Yelp recommend reviews?
1 review that is not currently recommended
The reviews below are not factored into the business's overall star rating.
16 years ago
Have booked MANY holidays through this branch and have Never had a problem. They sorted out my round the world trip and it went very smoothly - all connecting flights were worked out so I didn't have to hang around each airport too long before I set off again. All the hotels were recommended by them and were fab. They did great deals on the price and can't thank them enough. I am saving up for my next big trip and |I will definately be booking through them again. read more











